listening skills

1. Listening Skills
Pcsc-1
By
Syed Harib Bin Kaleem

2. A wise person said :
”Listening is the hardest thing in the world”
So as Mark twain :
”If we were supposed to talk more than we
listen,we would have two mouths and
one ear”

3. Hearing vs. Listening
Same
Listening -- conscious, active process
Hearing -- senses
Hearing = Listening + Focusing on message
+ Comprehending &
+ Analyzing & Evaluating
 Understand
 Judge
 Respond
 Remember
Interpreting
to
With the mind

4. What is the opposite word of Talking?
Listening
In many cases it is not.
It is waiting to talk !
Listening is not about being quiet when someone
else is speaking

5. Why People Don’t Listen?
 People are distracted, preoccupied or forgetful 75 percent of the time.
Recall - 50 percent of what was said immediately after we talk
 We spend just 45 percent of our time listening
 We remember just 20 percent of what we hear.
 Only 2 percent of us have had formal educational
experience with listening

6. Route 350(the gap between the rate of
speech and rate of thought
 Thinking 4 X speaking
 Processing speed of brain = 500 wpm
 Speaking speed = 150 wpm
 Unused mental capacity = 350 wpm
 Lead to wandering of mind is called as Route 350
 Thus while listening you will be able to think about what you
are hearing, really understand it, and give feedback to the
speaker

7. Tuning Out? (Route 350)
May be because you
• have heard it before
• are preoccupied
• find it difficult to understand
• have a differing opinion

8. Basic Types of Listening
 Active listening
 Selective listening
 Ignoring listening

9. Active Listening
Understanding all
things
Proper interaction.
Proper feedback

10. Selective Listening
We remember only
Selective portion.
Topic is not to our
liking

11. Ignoring Listening
Not listening at all
is pretty insulting
to others.
It can lead to
strained relations

12.  Physiological Barriers
 Hearing Impairment
 Speaking-Thinking rate
 Environment Barriers
 Regional tone
 Physical Distractions
 Message OverloadUK
PAK

13. It is hard to listen with a big
stinking ego
“I know what will be said” attitude
Not listening from the perspective of the speaker
due to prejudice, self-centeredness

14. How to increase efficiency
 C -- Concentrate on what the speaker is saying.
 A – Acknowledge with correct body language.( nod head,
“yes"," go on", smile, frown, laugh)
 R – Research to understand what the speaker is saying
 E – Exercise Control
 S – Structure – Put the message in order

15. Benefits of Effective Listening
 Enhances productivity
 Improves relations
 Avoids conflicts
 Improves understanding
 Improves negotiation skills
 Adds to your Image & Personality
 Helps You to stand out.
 You will be appreciated.

16. Listen , Listen…..
 "Listen a hundred
times; ponder a
thousand times;
speak once."
-- Turkish Proverb

17. Verdict
 A good listener is a good talker with a sore throat
 Focus on content, not delivery
 Take care of ‘Route 350’ while listening

18. Thank You For Listening