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Psychological Safety Starts with You - Lean Agile Scotland 2019

Learn about how your behaviours can positively or negatively impact the psychological safety of those around you.

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Psychological Safety Starts with You - Lean Agile Scotland 2019

  1. 1. Psychological Safety Starts with You Suzanne Morrison
  2. 2. https://www.linkedin.com/in/suzannem @SuzanneMorrison Agile Coach/Delivery Lead at M&G Prudential About Me
  3. 3. • Introduction to Psychological Safety • Identify how your behaviours impact the psychological safety of others – self reflection • The brain and psychological safety • Facilitation techniques to enhance psychological safety • Try out a liberating structure • Take away some ideas on how you can improve the psychological safety of your team • Find out where to learn more What to Expect
  4. 4. Quick Intro Exercise Get into pairs, introduce yourself and discuss …. (1) Why you came to this session? (2) Have you ever been in a meeting where you held back and didn’t say what was on your mind, as you were worried about negative repercussions?
  5. 5. Holding Back – the Research “Only 3 in 10 employees strongly agree that their opinions count at work.” - Gallup Poll, 2017 “85% of respondents reported at least one occasion where they felt unable to raise a concern with their boss, even though they felt the issue was important.” - Journal of Management studies – an exploratory study of employee silence
  6. 6. Reasons for Holding Back People will think I’m ignorant I’ll look negative I’ll look stupid I’ll be seen as disruptive REASONS FOR HOLDING BACK IN THE WORKPLACE
  7. 7. Amy Edmundson “When you withhold your ideas, you rob both yourself and your team members of small moments of learning.” - Amy Edmundson, Harvard University
  8. 8. Definition of Psychological Safety “A shared belief that the team is safe for interpersonal risk taking” – Amy Edmundson, 1999 “being able to show and employ one's self without fear of negative consequences of self-image, status or career” – William Kahn, 1990
  9. 9. Psychological Safety Mentions in Media Source – The Fearless Organization by Amy Edmundson
  10. 10. 1. Psychological Safety 2. Dependability 3. Structure and Clarity 4. Meaning 5. Impact Top 5 Dynamics for Successful Teams Project Aristotle
  11. 11. Psychological Safety in Medicine
  12. 12. Psychological Safety is Not About… • Being Nice • Trust • Personality Type • Low standards
  13. 13. Psychological Safety and Accountability Psychological Safety Accountability ANXIETY ZONE COMFORT ZONE LEARNING ZONE APATHY ZONE
  14. 14. Self Reflection • Read through the questionnaire • Think about the team that you lead or work with on a regular basis • Give an honest answer to each of the questions. • Add up your score.
  15. 15. Discuss in Your Table Group • Did anything interesting come up for you while you completed the questionnaire? • Did any of the behaviours stick out to you as something you are good at or need to improve on?
  16. 16. Behaviours that Increase Psychological Safety Sharing failures, fears & weaknesses Responding appreciatively to feedback Encouraging Equal Voice Admitting your fallibility Learning from failures rather than blaming
  17. 17. Leaders and Psychological Safety Research shows that those with lower status in a group or department generally feel less psychologically safe than those with higher status - Teaming, Amy Edmundson
  18. 18. Hypothalamus Autonomic nervous system Amygdala generates fear • Sweaty palms • Blood to the extremities • Increased breathing • Increased heart rate Adrenaline
  19. 19. The Impact of Fear in the Workplace Decreases creativity Makes it difficult to solve problems Increases cortisol levels over time Makes it harder to learn (and innovate)
  20. 20. Facilitation and Psychological Safety • Design formats that encourage equal voice  Round robin  Silent brainstorming  Small groups • Frame the session carefully  Learning, not blaming • Appreciate contributions  A simple “thank you”  Avoid judgments
  21. 21. The Power of Liberating Structures http://www.liberatingstructures.com Liberating structures increase • Inclusivity • Participation • Engagement • Liveliness!
  22. 22. 1-2-4-ALL
  23. 23. STEP 1 – On your own (3 mins) Write down 1-3 things that you can do to help increase the psychological safety of the groups / teams that you work with.
  24. 24. STEP 2 – in pairs, 3 minutes Discuss your ideas in a pair and choose your favourite 3 ideas
  25. 25. STEP 3 – In fours (4 mins) Discuss your ideas in a four and choose your favourite 3 ideas
  26. 26. STEP 4 – In Table Groups (5 mins) Discuss your ideas at your tables and choose your favourite 3 ideas – 1 per postit
  27. 27. Agile and Psychological Safety
  28. 28. Recommended Books
  29. 29. Recommended Articles / Videos • Building a Psychologically Safe Workplace – Tedx talk by Amy Edmundson • 56 Ideas for building psychological safety - John Cutler asked his twitter followers for ideas and wrote a blog post about it • Be the psychological safety that you want to see in the world - the author of this post explains how he regularly shows vulnerability and the words he uses to do this • Rework Blog post from Google on Team Effectiveness - large section in here with tips on building psychological safety and team effectiveness in general • Good blog post on Psychological Safety from the Friday Feedback site • Blog post from Impraise on Psychological safety and how it is beneficial for teamwork and performance reviews • Help Teams to take Action - re:Work's suggestions including Manager Actions for improving their team's psychological safety
  30. 30. Thankyou!!