1. ADMINISTRATION ASSISTANT: where customer focus, strong work ethics, medical knowledge and team-based approach
is needed.
Served in the Australian Defence Force with more than 26 years experience. Highly competent in business administration as well
as highly developed interpersonal and communication skills, which leads to productive working relationships.
Especially skilled at time management, building effective and productive working relationships with superiors, peers and
colleagues.
Motivated, self-starter and team player with excellent communication and problem solving skills. Experience living and working in
isolated areas, and well used to living in barracks and working in a predominantly male environment.
Susan Turner – Administration Assistant
Value Offered
Susan Turner: ☎ Mob: 0418 839 981 ~ 8 E: susanmay13@hotmail.com

2. 2013 - 2014 Office Manager - PLENARY GROUP
!
2008 - 2013 Special Forces Family Liaison Officer - DEPARTMENT OF DEFENCE (ARMY)
!
2003 - 2007 Recruiting Officer - DEPARTMENT OF DEFENCE (ARMY)
!
1992 - 2001 Recruiting Officer - DEPARTMENT OF DEFENCE (ARMY RESERVE)
!
1992 - 1996 Volunteer - ACT CANCER SOCIETY
!
1988 - 1991 Medic - DEPARTMENT OF DEFENCE (ARMY RESERVE)
!
1976 - 1983 Dental Nurse - PRIVATE PRACTICE and DEPARTMENT OF DEFENCE
!
WHS, Heat Injury Management, Equity & Diversity, Ethics & Fraud, Security, Suicide Awareness, Mental Health Awareness, Alcohol
& Drug Awareness, Department of Defence (Annually)
Responsible Record-keeping, Department of Defence (2012)
Working with Privacy, Department of Defence (2012)
Defence Casualty Notification Training, Department of Defence (2012)
Leadership and Management Course, Department of Defence (2011)
Various ADF Human Resources Management (PmKeyS) courses, Department of Defence (2009)
SOA towards Certificate IV in Public Safety-Defence Safety Coordination, Department of Defence (2009)
Safety Coordinator Training, Department of Defence (2009)
Defence Equity Adviser, Department of Defence (2008)
Various ADF Payroll Management (ROMAN) courses, Department of Defence (2007)
ADF Financial Management Course, Department of Defence (2007)
Cert IV in Personnel Administration (2004)
SOA towards Certificate IV in Government-PSP 40199 (2002)
Leadership and Management Promotion Course, Department of Defence (2002)
Leadership and Staff Skills Course, Department of Defence (2002)
Diploma in Dental Assisting (Oral Health Education), TAFE (1979)
C2 Military 4x4 vehicles (Landrover)
C3 Vehicle up to 9 passengers (Hiace Bus)
C1 Car and civilian 4x4 vehicles
Career Snapshot
Qualifications / Credentials
Vehicle Licences / Endorsements
Susan Turner: ☎ Mob: 0418 839 981 ~ 8 E: susanmay13@hotmail.com

3. Plenary Group-Sydney 2013-2014
Office Manager for the single Living Environment and Accommodation Precinct (LEAP) sites Australia wide
Responsibilities:
• Accounts including invoicing and budget reconciliation.
• Weekly reports.
• Maintaining all electronic files and databases.
• Ordering and maintaining a library of Australian Standards.
Department of Defence (ARMY), Holsworthy NSW 2008 - 2013
Special Forces Family Liaison Officer
Works autonomously within a large team to provide non-traditional and niche communication and coordination between Special
Forces group and their families to achieve mutual understanding among groups.
Responsibilities:
• Maintain a detailed database of information regarding primary contact information and next of kin details. For incident or disaster
management, act as the primary contact for agencies responding to the situation and the intermediary for families.
• Provide phone calls and emails to maintain regular contact with the families of deployed, injured, or deceased staff. Complete
administration paperwork and attend conferences and briefs.
• Provide assistance with regards to housing, allowances, pay and education support and other entitlements - to staff and families.
Liaise extensively with internal Defence agencies and support groups.
• Provide workplace assessment to other staff by providing On the Job Training (OJT), providing informal coaching and mentoring.
• Hold additional responsibilities as Building Fire Warden, Casualty Notification Officer, Mess Member, OH&S Officer and Family
Liaison Officer.
• Coordinates and manages at least ten social functions each year for families of deployed personnel. Each function requiring
contact with families, administration preparation, logistics and catering preparation. These functions provide direct support to
families so that they may openly address their concerns and address issues outside their influence.
• Creates strong relationships within the group and externally for further support. Has developed over a number of years a strong
relationship with NSW RSL’s and helped them to support the team and their families.
Department of Defence (ARMY), Holsworthy NSW 2003 - 2007
Recruiting Officer
Supervised staff in a small team of less than ten, for the recruitment of suitable staff for part time employment within the 21st
Construction Regiment.
Responsibilities:
• Managed the recruitment of candidates through a review process to determine suitability based on skills, personal characteristics
and psychological factors in accordance with policy and strategic direction of the business.
• Managed the team to perform to an excellent standard and represent the business in all interactions. Supported marketing and
promotions activities at expos, schools and seminars.
• Liaised with organisations such as Manpower, the civilian arm of Defence Force Recruiting, in the management of candidate
administration.
• Completed administration, enlistment paperwork and phone contact details. Attended meetings, conferences and briefs.
• Provided workplace assessment to other staff by providing On the Job Training (OJT), informal coaching and mentoring.
• Held additional responsibilities as Building Fire Warden, Mess Member.
• Skilled at finding innovative solutions to problems. Able to focus on the big picture and recognise interdependencies within a
system. Approached problems holistically and communicated effectively to address performance and discipline issues and foster
ongoing productivity.
Professional Experience
Susan Turner: ☎ Mob: 0418 839 981 ~ 8 E: susanmay13@hotmail.com

4. Department of Defence (ARMY RESERVE) 1992 - 2001
Recruiting Officer
Responsibilities:
• Worked in a team to coordinate and manage the recruiting process of the Australian Defence Force.
• Determined suitability of candidates based on achieving business growth and a host of candidate criteria.
• Tactfully managed unsuccessful candidates and provided career advice based on the information gained throughout the process.
ACT Cancer Society, Canberra ACT 1992 - 1996
Volunteer
Facilitated a support group for cancer sufferers and their families.
Department of Defence (ARMY RESERVE) 1988 - 1991
Medic
Worked in a team to provide safe patient care from a controlled environment (health facility) through to independent routine and
emergency medical management in the absence of a nurse or doctor.
Private Dental Practice 1976 - 1983
Dental Nurse
Performed preventative dentistry procedures for staff and assisted Dentists in their procedures.
A detailed outline of extensive training and professional development is provided in appendices.
16 Years Army Reserve Service. Details outlined in appendices.
Referees are available and for reasons of confidentiality will be provided on request.
Professional Experience
(Cont.)
Professional Development
Community Service
Referees
Susan Turner: ☎ Mob: 0418 839 981 ~ 8 E: susanmay13@hotmail.com

5. Computer Skills:
• Advanced Word
• Advanced Powerpoint
• Intermediate Excel
• Advanced Data Entry
• Typing speed of 80 words/min.
• Microsoft Windows XP, Vista, 7
• Tablets - IPad and Android
Qualifications/Experience:
• WHS, Heat Injury Management
• Equity & Diversity
• Ethics & Fraud
• Security
• Suicide Awareness
• Mental Health Awareness
• Alcohol & Drug Awareness (Annually)
• Responsible Record-keeping (2012)
• Working with Privacy (2012)
• Defence Casualty Notification Training (2012)
• Leadership and Management Course (2011)
• SOA towards Certificate in Public Safety-Defence
Safety Coordination (2009)
• Various ADF Human Resources management (PmKeyS)
courses (2009)
• Safety Coordinator Training (2009)
• Defence Equity Adviser (2008)
• Various ADF Payroll Management (ROMAN) (2007)
• ADF Financial Management Course (2007)
• Cert IV in Personnel Administration (2004)
• SOA towards Certificate IV in Government-PSP 40199
(2002)
• Leadership and Staff Skills Course (2002)
• Leadership and Management Promotion Course (2002)
Appendix 1 - Industry
Qualifications and Training
Appendix 2 - Royal Australian Army & Army Reserve
Service & Training
Susan Turner: ☎ Mob: 0418 839 981 ~ 8 E: susanmay13@hotmail.com

6. • Chief of the Defence Force Commendation - Gold (2010)
• RSL ANZAC of the Year Award (2010)
• Defence Long Service Medal - Second Clasp (2010)
• The Australian Service Medal (2006)
• Defence Long Service Medal - First Clasp (2006)
• Defence Long Service Medal (2001)
Appendix 3 - Awards
Susan Turner: ☎ Mob: 0418 839 981 ~ 8 E: susanmay13@hotmail.com