1. SUSAN MCADAM
106 Willow Creek Dr.
Mt. Washington, KY 40047
E-mail: susanmmcadam@outlook.com
(502) 558-0394
CAREER PROFILE:
Over 25 years Project Management, Technical Assistance,Sales, and Inventory / Finance experience in
voice and data communications. Specific strengths include developing and maintaining strong working
relationships and quickly taking actions to seek "win-win" solutions. Flexible, can adjust to rapid
changes, multiple demands and shifting priorities. Skilled in PeopleSoft, Fulcrum/CATS, and Microsoft
Office including: Word, Excel, Outlook, PowerPoint, Project, and Access.
SUMMARY OF QUALIFICATIONS:
Voice and data network architectures, technologies, protocols, and equipment: Cisco, ALU,
Avaya, Mitel, Motorola, and Ericsson/Nortel; TDMA, CDMA, 3G1X, EVDO, LTE; TCP/IP,
MPLS, OSPF, BGP, LAN/WAN, routers, gateways, firewalls, power, testing.
EDUCATION:
Bachelor of Science in Business Administration, University of Louisville, 1983 GPA: 3.5/4.0
PROFESSIONAL EXPERIENCE:
Verizon Wireless, Louisville, KY (2005-Aug.22, 2014)
Inventory Coordinator
 Saved the company over $3 million by building strong relationships to eliminate vendor fees,
researching and utilizing tools to find lost equipment, and taking advantage of alternate vendor
agreements.
 Assisted with testing of VoLTE and provided feedback to improve quality of service.
 Ensured the integrity of all equipment inventory by consistently scoring a >98% accuracy level
achieved by Performing/Overseeing cycle counts on cell site, MSC, warehouse and vehicle
storage locations; continually analyzed issues/challenges then recommended and implemented
process improvements for increased efficiencies and accuracy levels.
 Developed and maintained Standard Operating Processes and Procedures for management of
Regional and Area Inventory.
 Ensured appropriate levels of equipment spares were maintained per network engineering and
vendor recommendations.
 Processed Repairs and Returns, including the gathering, packing, shipping and receiving of RMA
equipment and its accurate location tracking using inventory software.
 Worked with various vendors to expedite repair and replacement components to accomplish
network repairs in a timely manner.

2. BellSouth Small Business, Louisville, KY (2004)
Sales Associate
 Inside sales of Wireless, Local, Long Distance,and DSL services.
Cinergy Communications, Louisville, KY (2003)
Account Executive
 Outside Sales of Internet, Local, and Long Distance services.
Business Telephone Systems, Louisville, KY (2002-2003)
Sales Support
Product offering: NEC, 3Com, Cisco, Nextel, Sprint, and BellSouth.
 Provided sales support for technically complex sales applications- switch translations, trunking,
routing, private network, Internet access,voice facilities, VoIP,CISCO, TCP/IP,FRAME
RELAY,and VPN.
 Coordinated LEC, CLEC, and IXC turn-ups, changes, and disconnects.
 Designed and proposed circuit solutions for customer specific applications.
 Provided application and technical product training to sales.
 Analyzed customer problems and made recommendations for solutions.
 Analyzed customers’ monthly vendor statements for billings accuracy and circuit utilization.
Sprint Business Services Group, Louisville, KY (2000-2001)
Technical Applications Consultant
 Provided technical support to Sales Team,customers, and co-workers.
 Coordinated installation and testing of Sprint’s circuits and services – LAN’s, WAN’s,private
network, Internet access,voice facilities, VoIP,CISCO, TCP/IP,FRAME RELAY,VPN,and
PCS.
 Saved new large customer account, with persistence,follow-through and by persuading the
equipment vendor (also a competitor) to re-design their DS3 equipment setup on circuit activation
date to meet customers’ deadline, creating a long term satisfied customer.
 Increased Sprint’s revenue from $3,000 to $50,000 a month, from a large international company,
by resolving technical obstacles and working with other Sprint departments to implement creative
solutions to meet crucial deadlines.
 Won Sprint’s Excellence Award, 2nd Quarter 2001, for increasing sales revenue.
Introtel Communications, Mississauga, Ontario (1990-1999)
Senior Project Manager
Product line: Lucent /AT&T/Avaya,Mitel, Taske, Nortel, Centigram, Active Voice, and Comdial
 Introtel Employee of the Year Award,1993, and Employee of the Month - 10 months.
 Delegated workload based upon experience of staff and customer time requirements.
 Developed, managed, and implemented projects to meet business objectives – coordinated
resources (i.e. LEC’s,outside equipment providers, outside cabling companies), tracked and
reported status of milestones.
 Designed, programmed, and coordinated installation of Telephone and Voice Mail Systems
(including CTI, IVR, Voice and Data Networking, and Call Centers).
 Prepared floor plans: outlining cabling and set locations.
 Provided customer training: developed and prepared customer specific training materials,
established and coordinated training schedules, provided first day of service support and refresher
training as required.

3.  Provisioned circuits (Internet,PRI, T-1, DID, Frame Relay, Networks, and etc.)
 Provided problem analysis and troubleshooting for all of the Telephony Systems.
 Tested circuits, software,and hardware
E& H Electronics, Louisville, KY (1985-1989)
Customer Account Representative
 Implemented installations of Northern Telecom, Iwatsu,Optcom and Miami Voice Systems.
 Consulted with major accounts regarding upgrades and changes using traffic report analysis.
Copy Corporation, Louisville, KY (1984-1985)
Office Equipment Sales
Kinnard and Francke Interiors, Louisville, KY (1983-1984)
Floor Covering Sales