It might seem like a bitter pill to swallow at first, but once you think about it you will realize it’s a chance to improve. Listening to customers helps narrow down any glaring issues in your sales, marketing, strategy, supply chain, pricing points, and operations. According to Harvard Business Review, a 10% rise in your Net Promoter Score can result in a 6%-7% jump in revenue. Bottom line is, be glad you have unhappy customers. Here's how to handle negative sentiments or feedback.

1. Negative Feedback: How To Handle The Inevitable Criticism?

2. Master the art of listening

3. 55% of customers backed out of a purchase
because of poor customer service.

4. Get rid of unnecessary steps

5. 59% of customers had to make moderate to
high efforts to solve a problem.

6. Respond using positive language

7. 70 % buying experiences are based on how
well customers are treated

8. Try to make the customer happy

9. 91% of unhappy customers will refuse to do
business with you again.

10. Know everything about product or service.

11. 50% interactions with CSR fail to help
customers .

12. Show a willingness to learn from the customer.

13. 91 % of American consumers are willing to pay
more for superior customer service.

14. Read between the lines

15. 53% of customers switch companies if they
feel unappreciated .

16. Get right to the point and stick to it.

17. 82% of customers think quality of information
is the most important part of customer service.

18. Be sincere and genuine.

19. 42% customers switch companies when they
are put off by unhelpful or rude staff.

20. Respond Quickly

21. 45% of customers abandon online purchases if
queries aren't answered promptly.

22. Take negative reviews seriously.

23. 12 positive experiences are needed to make up
for 1 negative experience.

24. Thank you!