3. product’s
lifecycle focusing on the product
and its customers
development, market
launch, and continual support and improvement
planning, developing, launching, and
managing
delivering products and services
drive business growth
14. • 25-35 yr. 60% female. Tier 2 and Tier 1 cities
• Mobile savvy: social media addict (3-4 hr)
• Income: 20K-60K per month.
• Cab / Public transport user
• Gen Z / Frugal
Psychographic
• 50% - Loyal
• 75% - Need based
Consumer Typology
• 75% - Convenience driven
• 33% - Connectivity driven
Buying Characteristics
15.
16. Morning routine
Exercise
Spend time with family / friends:
Cook / Eat
Rest
Entertainment:
Lunch
Sleep
Short Description
Activity
Books / Music /
Grocery shopping
01
Kitchen
02
03
Supper / Dinner
Television
Grand-child interaction:
Entertainment
Walk
Entertainment / Family
Sleep
17.
18. Morning routine
Exercise : Monitor exercise / health Lazy
Spend time with family / friends:
Simple calling key people Lonely
Cook / Eat
Rest
Entertainment:
Fav Music / Old Movie Bored
Lunch
Sleep
Short Description
Tired
Activity
Books / Music /
Grocery shopping Energized
01
Kitchen
02
03
Supper / Dinner
Television
Grand-child interaction:
Activity with kids
Excited / Curious
Entertainment
Walk
Entertainment / Family
Sleep
Goals
Feelings
19. Morning routine
Exercise : Monitor exercise / health Lazy
Spend time with family / friends:
Simple calling key people Lonely
Cook / Eat
Rest
Entertainment:
Fav Music / Old Movie Bored
Lunch
Sleep
Short Description
Tired
Activity
Books / Music /
Grocery shopping Energized
Kitchen
Supper / Dinner
Television
Grand-child interaction:
Activity with kids
Excited / Curious
Entertainment
Walk
Entertainment / Family
Sleep
Goals
Feelings
Task / Activity Goal Feeling Pain points / Suggestions
Morning Routine Health Lazy / Lonely
Rest Relax Bored
Activity Engage Energized
Dinner Food / Family Curious / Excited
Evening entertainment Relax Tired
23. Task /
Activity
Goal Feeling Pain points / Suggestions Solutions
Morning
routine
Health Lazy /
Lonely
Rest Relax Bored - Play favourite music on single click
Activity Engage Energized
Dinner Food /
Family
Curious /
Excited
- Recipe of the day spoken aloud
- Activity for the day with Grand children
Evening
entertain
ment
Relax Tired
24.
25.
26.
27.
28.
29.
30. Feature Reach Impact Confidence
(%)
Effort
(wks)
RICE Score
1 Select your car 8 8 80% 10 60
2 No cancellation 9 9 50% 5 70
3 Dynamic wait time pricing 5 6 100% 7 50
31. •Must-haves or basic features: If you
don’t have these features, your
customers won’t even consider your
product as a solution to their
problem.
•Performance features: The more
you invest in these, the higher the
level of customer satisfaction will
be.
•Delighters or excitement
features: These features are
pleasant surprises that the
customers don’t expect, but that
once provided, create a delighted
response.
32. Must-have
• Easy hold
• Smooth
Performers
• Stays well on paper – no spreading, sharp
• Doesn’t erase
Delighters
• Different colors / Unique
• Light weight
• Multi-year
Indifferent
• Inside Refill size
38. User experience (UX) research is the process of gathering insights and
about users' behaviors, needs, and pain points, through observation
techniques and feedback methodologies.
- Observational
- Explicit interaction
39. Long Term
• Validates high level
customer problems
• Identifies Opportunities
Tactical
• Validates Prototypes
• Fine-tunes mocks / user flows
46. plan
to deliver their unique value proposition
achieve competitive advantage
action plan reach target customers
engage with customers
a competitive advantage
47. Market
definition
• Which markets will
be targeted to sell
the product or
service?
Customers
• Who is the target
audience within these
markets?
Distribution model
• How will the product or
service be delivered to
the customer?
Product messaging
and positioning
• What is being sold?
• What is its unique value or
primary difference?
Price
• How much should the
product or service
cost for each
customer group?
48.
49.
50. Customer
• # of active users
• New user acquisition
• Customer Love (CSAT / Feedback)
• Loyalty (NPS)
• Usage and Engagement
Financial
• $
• Break-up by Products / Features
• Cashflow projections
• Average Revenue per user
• Acquisition / Retention / Support costs
Learning & Growth
• Tech Excellence
• Domain knowledge – Business / Tech
• Team learning
• Thought leadership
• Attrition / Team growth
Internal Business Processes
• Delivery maturity – Time / Quality /
Scope
• Feedback
• Bold thinking