1. Page 1 of 3
Sujoyendra Mohan Mukherjee
Present Address: 8 Ard Lorcain Villas, Stillorgan, Dublin -18, Ireland.
Permanent Address: Flat No -1418, Tower C, Gaur Global Village, Crossing Republik, NH-24, Ghaziabad, UP-2001016, India.
Mobile: +353 899775864| Email: email@example.com
Date of Birth: 1st August, 1981
Senior Level | Business Analysis,Quality Assurance ,Project Manager & Consulting | Banking Lending Software& IT
A dynamic and seasoned professionalwith 11 years’ experience in managing large scale information technology /
Enterprise Resource Planning projects encompassing complex corporate business systems.
PGDPM in Planning & Entrepreneurship from IIPM, New Delhi and MBA in Marketing & IT from IMI, Brussels; currently
associated with Accenture Plc, Dublin.
Experience in heading banking, IT, CRM, ERP & Business Systems departments, worked as Business Analyst, Project
Manager, Delivery Manager and Operations Manager with reputed Software &Banking Companies.
Possess international& indigenous experience (Ireland, Dubai, India and South East Asia) and the ability to work with
multi-cultural team members.
Effectively managed diversified software projects: End2End implementations of Oracle 10 G 2 – finance, Finn one
Modules, Ideal3 of DBS Singapore, New Banking Platformof AIB, Data migration and conversion from Finacle Core
banking Latest versions.
Expertise in all phase of software implementation and development life cycle: Budgeting, analysis, project initiation &
planning, systemdesign, execution & control, testing, project closure & support (stabilizing and optimizing package
Excellent in managing preparation of technical& commercial proposals [RFQ, RFP & RFI], driving growth, generating
revenues & reviewing proposals etc.
Expertise in managing global clients, different Stakeholders, Partners, Service Providers, Vendors, Business Units & Peer
An effective leader with distinguished abilities in recruiting, training & motivating cross functionalteams of Project
Managers, functionaland technical consultants, key business user to maintain deliverables as per the SLA & KPI as well
as elevating service standards for business excellence, as well as in achieving their personalgoals.
Attributes include: Self-confidence, motivation & strong determination and problem solving attitude.
BABOK & PMP training Certified from NSEL.
Project Management Product Presentation Leadership & Team Building
Solutions Management Banking Operations/
Customer Solutions /Relations
Agile Methodology Stakeholder Management Issue Management
PROFESSIONAL EXPERIENCE & CONTRIBUTIONS
Oct 2015- Preset
Designation- Associate Manager
Working as Project Manager in Change zone managing the regulatory changes in the mortgage & deposits area.
Managing project resources and budget allocations along with stakeholder management.
DELL International Services Dec 2012 – 16th
Business Systems Advisor
Projects- AIB,Dublin: - Mortgage & Personal Lending Project role as Systemanalyst from July 2013 to Oct 2015
Worked as Scrum Master in the Online Mortgage project for creating the online mortgage calculator & online Mortgage
Worked as Test Lead & functionalBusiness analyst in the personallending Project for creating online Overdrafts, Personal
Loan & Top up Loans.
Worked as Test Manager for Finance & leasing project at AIB on creation online Dealer Portal.
Worked as a liaison between business users of Personallending dept. and developers to submit requirements and
2. Page 2 of 3
Changes, clarify questions and issues.
Extensively experienced for organizing and documenting requirements, preparing use cases, writing business documents
and reports in Pre- Testing phase.
Test case review to ensure avoidance of functionalgaps.
Provide relevant test scenarios for the testing team. Work with test team to develop system integration test scripts and
ensure the testing results correspond to the business expectations.
Delivery acceptance confirmation, functionality demo method and test result verification.
Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
Provided training to users, and involved in conducting UATsessions to gain user confidence and approval.
Provided project manager with regular status updates assisting the overallproject management initiative.
Reviewing User stories & use cases for minimizing the functional gap.
DBS Bank Singapore:Ideal3 ™Corporateinternet banking solution.
Project Methodologies: Agile.
Role: Business Analyst
Responsibilities and Work Area :
Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and
• Extensively experienced for organizing and documenting requirements, preparing use cases, writing business
documents and reports in Pre- Testing phase.
• Test case review to ensure avoidance of functionalgaps.
Nokia India Pvt Ltd Aug 2011 - 30th Nov-2012
Manager - Business Analyst /Technical Operations
Project Manager for implementing mobile banking product & ATM cards system.
Performing the testing of the used cases for mobile banking product.
Demonstrating product to the Distributors and channel partners.
Creating the Functional documents for Mobile banking product enhancements & creating the ATM cards usage
deployment document by using FIS switch network..
Supporting the sales team in the product demo.
Creating process manual documents and other functionalspecification documents for Operations & quality improvement.
Managing the ATM cards operations process for UBI money product & YBL money of Yes bank across India. ATM cards
Performing the quality analysis for various processes under the business operations vertical.
Creating functionaldocuments for channel campaigning & product distribution.
Nucleus Software Exports Ltd May 2010 - Aug 2011
Business Analyst - Business Analyst Group
FinnOne™ Product (Lending Software Product) functionalBusiness analyst.
Performing the Requirement analysis for FinnOne™ product.
Demonstrating FinnOne suite Products (CAS-Retail& Corporate, LMS, Document management system, Lead
management, Power pay, collections & customer servicing module) to the client in India & abroad.
Creating process manual document and other functional documents like BRD.
Supporting the functional& business requirement in the FinnOne suite implementation process. Suporting at UAT.
Pre Sales Responding to RFP, evaluating customer needs (functional) and conducting demonstrations at client site/web
Understand client requirement and thereby figuring out the customizations and identifying the scope of the enhancement.
Prepare and Review of Documents like Business Requirement Documents (BRDs),Gap Analysis Document (GAD) and
Functional Specification Document (FSD).
Fully involved in FinnOne CAS (Customer Acquisition system), Loan Management System(LMS) and Collections major
products of FinnOne Product Suite .Involved during various stages of SDLC (System Development Life Cycle).
Providing expertise in retaillending products in implementing process and creating the functionaldocuments.
About Projects: Finn One Suite implementation (CAS & LMS): Fed Bank Financials Services, India.
Project Methodology: Agile & Waterfall(for 2 modules).
Understand and document the Business Requirements focused on Banking Solution along with Mortgage system.
3. Page 3 of 3
Conducted GAP Analysis and documented the current state and future state, after understanding the Vision from the
Business Group and the Technology Group.
Conducted interviews with Process Owners, Administrators and Functional Heads to gather audit-related information and
facilitated meetings to explain the impacts and effects of compliance.
Co-Managed the Change Controlprocess for the entire project as a whole by facilitating group meetings, one-on-one
interview sessions and email correspondence with work streamowners to discuss the impact of Change Request on the
Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes on the
organization and plans accordingly and conducted project related presentations.
Conduct sprint meeting with the scrum master to review the product backlogs.
Performing the daily scrum meeting and review the current status.
To conduct sprint review, once the sprint is over to analyze what went right and all needs to be changed.
The Royal Bank of Scotland Plc Apr 2006 - May 2010
(Formerly ABM AMROBank)
Senior Team Leader - CentralizedOperations(COPS) & Project Migrations & BusinessAnalysis
Participate in business requirement gathering sessions with the banks global business teams to understand and document
Maintenance of Loans, Retail liabilities & Investment Products Portfolio of ABN AMRO Bank.
Analysis for fitment of business practices with existing systemand need for enhancements in existing system.
Reviewing requirements and preparing the gap analysis and process mapping documents, product backlog and user
Coordinating with bank’s business users to understand requirements aimed at enhancing the User Experience. Create
Functional design documents. Support testing team in functionaltest planning
Support Business Acceptance Testing / User Acceptance Testing.
Conduct workshops and presentations to review and validate the ‘As-Is’ business process with the business users and the
Bank’s IT team.
Prepare the System requirement document and the Customisation approach document.
Discuss with the development team on the gaps identified as part of the requirement analysis activity and provide
customization approach wherever required.
Gave demonstrations and presentations to educate the teammembers about system functionalities and capabilities.
ICICI Bank Ltd May 2005 - Apr 2006
Retail Asset product group Home loans Sanction and disbursements.
Handling the team of five persons for sanctions and disbursements.
Reviewing of the file and sanctioning the file as per the credit policy.
Handling the customer queries and complaints throughout the process (Sanction to Disbursal).
Responsible for successfully checking of the documents provided by the customer and then to judge the credit
accountability of the customer.
Controlling the back office ops team of the branch.
Approving the loan application on the Loan origination system/ APS.
Received award of “Service Excellence” at Nucleus Software as Business Analyst.
Received “Bravo”award at RBS as the “Best Team Leader”.
Received “Dell Champion” award From Dell Services.
MBA - Marketing & Finance, 2005- IMI, Brussels.
Post Graduate Diploma in Business Administration (Finance and Marketing Management) From IIPM New Delhi.
B Com (Hons) – from University of Calcutta, 2002.