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Sujoyendra Mohan Mukherjee
Present Address: 8 Ard Lorcain Villas, Stillorgan, Dublin -18, Ireland.
Permanent Address: Flat No -1418, Tower C, Gaur Global Village, Crossing Republik, NH-24, Ghaziabad, UP-2001016, India.
Mobile: +353 899775864| Email: sujoyendramm@gmail.com
Date of Birth: 1st August, 1981
Senior Level | Business Analysis,Quality Assurance ,Project Manager & Consulting | Banking Lending Software& IT
Services
 A dynamic and seasoned professionalwith 11 years’ experience in managing large scale information technology /
Enterprise Resource Planning projects encompassing complex corporate business systems.
 PGDPM in Planning & Entrepreneurship from IIPM, New Delhi and MBA in Marketing & IT from IMI, Brussels; currently
associated with Accenture Plc, Dublin.
 Experience in heading banking, IT, CRM, ERP & Business Systems departments, worked as Business Analyst, Project
Manager, Delivery Manager and Operations Manager with reputed Software &Banking Companies.
 Possess international& indigenous experience (Ireland, Dubai, India and South East Asia) and the ability to work with
multi-cultural team members.
 Effectively managed diversified software projects: End2End implementations of Oracle 10 G 2 – finance, Finn one
Modules, Ideal3 of DBS Singapore, New Banking Platformof AIB, Data migration and conversion from Finacle Core
banking Latest versions.
 Expertise in all phase of software implementation and development life cycle: Budgeting, analysis, project initiation &
planning, systemdesign, execution & control, testing, project closure & support (stabilizing and optimizing package
applications).
 Excellent in managing preparation of technical& commercial proposals [RFQ, RFP & RFI], driving growth, generating
revenues & reviewing proposals etc.
 Expertise in managing global clients, different Stakeholders, Partners, Service Providers, Vendors, Business Units & Peer
Organizations.
 An effective leader with distinguished abilities in recruiting, training & motivating cross functionalteams of Project
Managers, functionaland technical consultants, key business user to maintain deliverables as per the SLA & KPI as well
as elevating service standards for business excellence, as well as in achieving their personalgoals.
 Attributes include: Self-confidence, motivation & strong determination and problem solving attitude.
 BABOK & PMP training Certified from NSEL.
 Adept with:
 Project Management  Product Presentation  Leadership & Team Building
 Solutions Management  Banking Operations/
Credit Evaluation
 Customer Solutions /Relations
 Agile Methodology  Stakeholder Management  Issue Management
PROFESSIONAL EXPERIENCE & CONTRIBUTIONS
AccenturePLC 19th
Oct 2015- Preset
Designation- Associate Manager
Project-Bankof Ireland,Dublin.
Working as Project Manager in Change zone managing the regulatory changes in the mortgage & deposits area.
Managing project resources and budget allocations along with stakeholder management.
DELL International Services Dec 2012 – 16th
Oct 2015
Business Systems Advisor
Projects- AIB,Dublin: - Mortgage & Personal Lending Project role as Systemanalyst from July 2013 to Oct 2015
 Worked as Scrum Master in the Online Mortgage project for creating the online mortgage calculator & online Mortgage
portal.
 Worked as Test Lead & functionalBusiness analyst in the personallending Project for creating online Overdrafts, Personal
Loan & Top up Loans.
 Worked as Test Manager for Finance & leasing project at AIB on creation online Dealer Portal.
 Worked as a liaison between business users of Personallending dept. and developers to submit requirements and

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Changes, clarify questions and issues.
 Extensively experienced for organizing and documenting requirements, preparing use cases, writing business documents
and reports in Pre- Testing phase.
 Test case review to ensure avoidance of functionalgaps.
 Provide relevant test scenarios for the testing team. Work with test team to develop system integration test scripts and
ensure the testing results correspond to the business expectations.
 Delivery acceptance confirmation, functionality demo method and test result verification.
 Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
 Provided training to users, and involved in conducting UATsessions to gain user confidence and approval.
 Provided project manager with regular status updates assisting the overallproject management initiative.
 Reviewing User stories & use cases for minimizing the functional gap.
DBS Bank Singapore:Ideal3 ™Corporateinternet banking solution.
Project Methodologies: Agile.
Role: Business Analyst
Responsibilities and Work Area :
Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and
issues.
• Extensively experienced for organizing and documenting requirements, preparing use cases, writing business
documents and reports in Pre- Testing phase.
• Test case review to ensure avoidance of functionalgaps.
Nokia India Pvt Ltd Aug 2011 - 30th Nov-2012
Manager - Business Analyst /Technical Operations
 Project Manager for implementing mobile banking product & ATM cards system.
 Performing the testing of the used cases for mobile banking product.
 Demonstrating product to the Distributors and channel partners.
 Creating the Functional documents for Mobile banking product enhancements & creating the ATM cards usage
deployment document by using FIS switch network..
 Supporting the sales team in the product demo.
 Creating process manual documents and other functionalspecification documents for Operations & quality improvement.
 Managing the ATM cards operations process for UBI money product & YBL money of Yes bank across India. ATM cards
Chargebackprocess.
 Performing the quality analysis for various processes under the business operations vertical.
 Creating functionaldocuments for channel campaigning & product distribution.
Nucleus Software Exports Ltd May 2010 - Aug 2011
Business Analyst - Business Analyst Group
FinnOne™ Product (Lending Software Product) functionalBusiness analyst.
 Performing the Requirement analysis for FinnOne™ product.
 Demonstrating FinnOne suite Products (CAS-Retail& Corporate, LMS, Document management system, Lead
management, Power pay, collections & customer servicing module) to the client in India & abroad.
 Creating process manual document and other functional documents like BRD.
 Supporting the functional& business requirement in the FinnOne suite implementation process. Suporting at UAT.
 Pre Sales Responding to RFP, evaluating customer needs (functional) and conducting demonstrations at client site/web
demo.
 Understand client requirement and thereby figuring out the customizations and identifying the scope of the enhancement.
 Prepare and Review of Documents like Business Requirement Documents (BRDs),Gap Analysis Document (GAD) and
Functional Specification Document (FSD).
 Fully involved in FinnOne CAS (Customer Acquisition system), Loan Management System(LMS) and Collections major
products of FinnOne Product Suite .Involved during various stages of SDLC (System Development Life Cycle).
 Providing expertise in retaillending products in implementing process and creating the functionaldocuments.
About Projects: Finn One Suite implementation (CAS & LMS): Fed Bank Financials Services, India.
Project Methodology: Agile & Waterfall(for 2 modules).
Understand and document the Business Requirements focused on Banking Solution along with Mortgage system.

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 Conducted GAP Analysis and documented the current state and future state, after understanding the Vision from the
Business Group and the Technology Group.
 Conducted interviews with Process Owners, Administrators and Functional Heads to gather audit-related information and
facilitated meetings to explain the impacts and effects of compliance.
 Co-Managed the Change Controlprocess for the entire project as a whole by facilitating group meetings, one-on-one
interview sessions and email correspondence with work streamowners to discuss the impact of Change Request on the
project.
 Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes on the
organization and plans accordingly and conducted project related presentations.
 Conduct sprint meeting with the scrum master to review the product backlogs.
 Performing the daily scrum meeting and review the current status.
 To conduct sprint review, once the sprint is over to analyze what went right and all needs to be changed.

The Royal Bank of Scotland Plc Apr 2006 - May 2010
(Formerly ABM AMROBank)
Senior Team Leader - CentralizedOperations(COPS) & Project Migrations & BusinessAnalysis
Individual Responsibilities
 Participate in business requirement gathering sessions with the banks global business teams to understand and document
the requirements.
 Maintenance of Loans, Retail liabilities & Investment Products Portfolio of ABN AMRO Bank.
 Analysis for fitment of business practices with existing systemand need for enhancements in existing system.
 Reviewing requirements and preparing the gap analysis and process mapping documents, product backlog and user
stories.
 Coordinating with bank’s business users to understand requirements aimed at enhancing the User Experience. Create
Functional design documents. Support testing team in functionaltest planning
 Support Business Acceptance Testing / User Acceptance Testing.
 Conduct workshops and presentations to review and validate the ‘As-Is’ business process with the business users and the
Bank’s IT team.
 Prepare the System requirement document and the Customisation approach document.
 Discuss with the development team on the gaps identified as part of the requirement analysis activity and provide
customization approach wherever required.
 Gave demonstrations and presentations to educate the teammembers about system functionalities and capabilities.
ICICI Bank Ltd May 2005 - Apr 2006
Credit Manager
 Retail Asset product group Home loans Sanction and disbursements.
 Handling the team of five persons for sanctions and disbursements.
 Reviewing of the file and sanctioning the file as per the credit policy.
 Handling the customer queries and complaints throughout the process (Sanction to Disbursal).
 Responsible for successfully checking of the documents provided by the customer and then to judge the credit
accountability of the customer.
 Controlling the back office ops team of the branch.
 Approving the loan application on the Loan origination system/ APS.
AWARDS
 Received award of “Service Excellence” at Nucleus Software as Business Analyst.
 Received “Bravo”award at RBS as the “Best Team Leader”.
 Received “Dell Champion” award From Dell Services.
ACADEMICS
 MBA - Marketing & Finance, 2005- IMI, Brussels.
 Post Graduate Diploma in Business Administration (Finance and Marketing Management) From IIPM New Delhi.
 B Com (Hons) – from University of Calcutta, 2002.