2. Balanced e-Governance Combination of electronic services and participatory services e- GOVERNMENT Transaction of user-oriented services offered by government that are based on information and communication technologies. e- PARTICIPATION Digitally conveyed information (transparency) and the political influence (participation) exerted by citizens and business on the opinion-forming processes of public – state and non-state –institutions

3. eParticipation example: E-Voting in Estonia (106 000 e-voters in 2009!) eGovernment example: Parental benefit

4. Stages of e-services Personalization Stage 5 Information Transaction Two-way interaction One-way interaction (downloadable forms) Stage 2 Stage 3 Stage 4 Stage 0 Stage 1

6. Public Online Services defined by European Commission Citizens Businesses Income Taxes (max 5) Social Contribution for Employees (max 4) Job Search (max 4) Corporate Tax (max 4) Social Security Benefits (max 5) VAT (max 4) Personal Documents (max 5) Registration of a New Company (max 4) Car Registration (max 4) Submission of Data to the Statistical Office (max 5) Application for Building Permission (max 4) Custom Declaration (max 4) Declaration to the Police (max 3) Environment-related Permits (max 5) Public Libraries (max 5) Public Procurement (max 4) Birth and Marriage Certificates (max 4) Enrolment in Higher Education (max 4) Announcement of Moving (max 4) Health-related Services (max 4)

7. E- Gov Center: -strategy -budget -regulation -training Shared, services infrastructure, portal, interoperabilityarchitecture, eID, payment gateway etc. VISION Ministries Service Points More and better services, More locations, 24/7,smaller Government, lower costs

8. 13 April 2010 www.ega.ee 550 org. 5 110 DB ~ 400 000 ~ 45 000 500 DB 1,100,000 Case: Estonia

12. Progress of e-voting

14. Parliament Government Ministries Informatics Council I N F O R M A T I O N P O L I C Y A C T I O N P L A N G O V E R N M E N T S T R A T E G Y