Presentation delivered by Jennifer Henley of NAS Recruitment Communications on 12/7/2011 and 12/8/2011 at The George Washington University at the FedCollege recruiting conference co-organized by RECSOLU and CollegeRecruiter.com.
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Best Practices for Campus Recruitment: A Case Study of Freddie Mac
1. Best Practices for
Campus Recruitment:
Case Study
Presented by: Jennifer R. Henley, PHR
2. A little about me
West Virginia Native
Reside in the nation’s sailing capital
HR Consultant
College Sports Enthusiast
Former Campus Recruiter
4. Making the Grade
Recruiting Strategy
Campus-oriented internships 66%
Career fairs 62%
Campus information visits 48%
Faculty 44%
Interviews 40%
Alumni working for company 49%
Employee referral 44%
Social media 36%
External agents
National job aggregator 50%
Advertisements 28%
Local and state job boards 26%
Recruiting Trends 2011-2012
Michigan State, 41st edition
7. Past Approach
Previous Approach:
Broad outreach to various schools
Multiple programs for specific divisions
Practice:
Inconsistent message, materials
Little feedback or measurement
Results:
Need for improved practice
8. Current Strategy
Strategy:
Targeted campus selection
Diversified approach with streamlined process
Solidified partnership with schools
Marketing:
Consistent brand message
Diversified channels and approaches to reach students
Measuring:
Ongoing review of success
Regular feedback
10. Careers on FreddieMac.com > Old Pages
Pages were text heavy & static
Messaging lacked consistency
Minimal use of graphics
No dynamic features on pages
14. Campus Calendar
Searchable events
calendar
Data fields include
event name or
description, school
name/location and
date/time of event
Dashboard is
accessible online by
Campus Relations
staff to filter, have
notes and follow-up
15. A New Process: A Candidate Database
Candidate Database
Resumes sent to database after
submission
HR can manage and export
candidate resumes into various
formats (excel, word, etc.)
Same database allows HR to
manage and show upcoming
events
HR uses data to:
track job applicants
create related reports
maintain dialogue with prospects
prepare for events in advance
22. Freddie Day for Prospective College Hires
Students invited to visit HQ
Goodie bag distributed with guidebook
Speed interviews held with hiring groups
Survey card distributed at end to gauge success
of day
Job offers are made to select candidates following
the visits
25. Family Follow-up
Hello,
You can be very proud of Jennifer
for making the decision to attend
our onsite Freddie Day.
We hope she enjoyed meeting
our executives and touring the
campus.
And we hope you understand the
impact she will make on our
country when she chooses to begin
her career with us.
26. Results
Improved recruitment through greater recognition and
distinctive identity
Increased career fair hiring effectiveness
Significant increase in qualified candidate traffic to the
career website
Visitors spending longer amounts of time looking at
information on career site
Over 55% positive student feedback received in one
week
27.
28. Confidence
is a lot of this game or any game.
If you don't think you can,
you won't.
~Jerry West
Editor's Notes
In essence, these are the realities that we were faced with as a team. To button up this process and arm the team with effective tools, our goals in 2009 is to ensure there is a strategic process, guaranteed performance and ongoing analysis based upon regularly review metricsHow FM positions were marketed?No strategy or thought about the best approachPoor representation of FM positions (Titles, Scraping) and lack of measurement> This will set the stage for us to explain the WHY Substantial investment in Monster & LatPro with little to no involvement from the Recruiters, due to the Practice of postings, their was dependency upon the scrape/wrap of the sites. This left the postings inconsistent, use of the incorrect logo and also no real description of the nature of the job, or the culture of the organization. And, the manner for which the postings were listed were not effective in relevant search terms, mostly due to abbreviations, etc. In addition, there was no account audit to review and analyze the measurement or reporting from the sites to adjust or reallocate the spend to the needs of the team. Overall, on Monster, due to our manner in which we posted using abbrev terms and position titles our AVGE VIEW WAS 50% LESS THAN NATIONAL AVERAGE. However….the SILVER LINING – is that ONCE a Candidate spent the time to identify Freddie Mac had a job online the CTR (click-thru rate) was WELL ABOVE (30%) the National Average on Monster.
In essence, these are the realities that we were faced with as a team. To button up this process and arm the team with effective tools, our goals in 2009 is to ensure there is a strategic process, guaranteed performance and ongoing analysis based upon regularly review metricsHow FM positions were marketed?No strategy or thought about the best approachPoor representation of FM positions (Titles, Scraping) and lack of measurement> This will set the stage for us to explain the WHY Substantial investment in Monster & LatPro with little to no involvement from the Recruiters, due to the Practice of postings, their was dependency upon the scrape/wrap of the sites. This left the postings inconsistent, use of the incorrect logo and also no real description of the nature of the job, or the culture of the organization. And, the manner for which the postings were listed were not effective in relevant search terms, mostly due to abbreviations, etc. In addition, there was no account audit to review and analyze the measurement or reporting from the sites to adjust or reallocate the spend to the needs of the team. Overall, on Monster, due to our manner in which we posted using abbrev terms and position titles our AVGE VIEW WAS 50% LESS THAN NATIONAL AVERAGE. However….the SILVER LINING – is that ONCE a Candidate spent the time to identify Freddie Mac had a job online the CTR (click-thru rate) was WELL ABOVE (30%) the National Average on Monster.
Quite simply…this is what NAS does. By reviewing the market, identifying the needs we provide counsel & coach the identified best ways to position Freddie into the marketplace – we know the companies that are successful are taking the appropriate steps to receive a greater ROISTRATEGY: consistent & concise – selective with postings (not wrapping, track success – speaks to the measurement) We do this in a variety of ways - REWRITES, NOT SCRAPING (Job Title, Job Description, Job Responsibilities), WHICH WILL IN TURN…INCREASE PEFORMANCE> increases job search relevancy> bullet points - w/ HTML formatsJob Title Traditional & Concise No unpopular abbreviations No location, pay phrase, rhetorical questions or words describing the titleJob Description Restate the job title anywhere Include brief information about culture Use bullet points to specify job dutiesJob Responsibilities Use bullet points to specify requirements Include keywords that restate the title, job types, industries, duties- Brand Builder Template (as you just saw) - SELECTION of jobs posted – far less on a regular basis (20, every 14 days w/ auto refresh….not ALL are taken from the ATS to post automatically) MEASUREMENT – ongoing review & analysis