One of the problems with empathy is that it is often confused with being ‘soft’ - overly sympathetic and compassionate, even sentimental. It can be associated with tolerating bad performance or bad behaviour, which is probably more to do with avoiding conflict than empathy. This TMA World Viewpoint explains why empathy is a crucial trait in those who are looking to collaborate and co-operate effectively with their colleagues. To find out more, contact us: enquiries@tmaworld.com

1. What’s
Empathy
Got To
Do With
TMA World Viewpoint It?

2. What’s Empathy Got To Do With It?
For many, empathy is what I’ll call a touchy-mushy word.
“It’s all about feelings, isn’t it? – being sympathetic and compassionate.”
Does that really have any place
in the hard-nosed world of business?

3. What’s Empathy Got To Do With It?
One of the problems with empathy is that it is often confused
with being ‘soft’ - overly sympathetic and compassionate,
even sentimental.
It can be associated with tolerating bad performance or bad
behaviour, which is probably more to do with avoiding conflict than
empathy.

4. What’s Empathy Got To Do With It?
Empathy is simply the ability to
comprehend and be respectful of the
inner state/experience of others.
It doesn’t mean agreeing with the other
person’s perceived experience or condoning
the actions they take, based on their
interpretations.
It is also not just limited to understanding another’s feelings.
Empathy includes an ability to identify and articulate
another’s worldview, expectations, wants and needs.

5. What’s Empathy Got To Do With It?
Great communicators are empathetic
because they try to see the world
through the eyes of their audience.
By doing so, they show respect and caring
for their audience.
When people feel respected and cared
for, they respond.

6. What’s Empathy Got To Do With It?
There is an old saying,
“I don’t care about what you know
until I know that you care.”
People without empathy can only see others through their
own eyes, their view of the world is projected onto others.
e.g. If I play mind games and manipulate
others to get what I want, then so does
everyone else.

7. What’s Empathy Got To Do With It?
The kind of person we are
WHY
are you thinking
trying to develop in our
that?
training programmes asks
WHY
why a person sees, thinks are you seeing
that?
or does things in the way
they do, rather than
WHY
reacting blindly to him or are you doing
that?
her.

8. What’s Empathy Got To Do With It?
WHY
are you thinking
that?
Our empathic learner is
WHY
are you seeing
also self-aware and
that?
sensitive to how their own
behaviour impacts others.
WHY
are you doing
that?
Empathy is outward and inward looking.

9. To learn more about how TMA World can help
your organization, please contact us at
enquiries@tmaworld.com
or visit
http://www.tmaworld.com/training-solutions/