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Personas in practice ASUG webcast

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Personas in practice ASUG webcast

  1. 1. Personas in Practice Increasing user adoption at the University of Warwick Steve Rumsby
  2. 2. Agenda • Demo of current Personas project • Demo of Personas development process • Personas requirements – skillsets and technical infrastructure
  3. 3. University of Warwick Undergraduates 12,400 Postgraduates 5,300 Staff 4,500 Revenue £460m
  4. 4. SAP Usage & History • Financials (FI, CO, MM, SD, PS) live in 1999 on 4.0B • Service Management live in 2000 • Upgrade to 4.7 in 2004 • Upgrade to ERP6 EHP5 in 2013 • Upgrade to ERP6 EHP7 in 2014
  5. 5. Improving User Experience • Web Dynpro • ITS • GUIXT • SAPUI5 • Workflow • Portal • Adobe Forms • Duet Enterprise • Mobile • SAP Screen Personas http://scn.sap.com/community/gui/blog/2013/04/19/sap-user-interface-technologies
  6. 6. University Campus Service Management Planned orders 9k Reactive orders 40k Total budget maintenance + new build £25m
  7. 7. Demo Cost codes Purchase orders Helpdesk Service order display
  8. 8. Benefits • Reduced training time – Training course for Estates reduced in length by 50% • Reduced development time – Perfect for design thinking/agile techniques – User involvement is critical • Reduced testing time – Underlying SAPgui transactions have to be tested anyway – Very little extra Personas testing needed
  9. 9. • Happier users – “It’s been my first time seeing or using SAP and I found it very easy and straightforward.” – “This is so easy. Is it even possible to make a mistake?” Benefits
  10. 10. Development Demo • Tailoring a screen – version 2 • Building a script – version 3
  11. 11. Personas v3 features • No Silverlight – HTML5 based • JavaScript scripting • Better performance • Themes • Works in SAPgui • Migration from v2
  12. 12. Personas v3 requirements • NetWeaver 7.40 SP03 or better • Kernel 7.42 • Unicode
  13. 13. Skills required • Business process knowledge • Design thinking • Visual/UI design • Programming
  14. 14. Contacts Steve Rumsby steve.rumsby@warwick.ac.uk @steverumsby http://scn.sap.com/people/steve.rumsby Personas on SCN http://scn.sap.com/community/gui

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