TS11 Community anti-patterns
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Building on David Neary's presentation of same name - disruptive patterns of behaviour and possible fixes
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TS11 Community anti-patterns
- 1. Community Anti-patterns Steve Lee OpenDirective TransferSummit September 2011 Oxford UK © OpenDirective licensed under Creative Commons Attribution-ShareAlike 3.0 Unported License. OpenDirective
- 2. Based on a talk and materials by David Neary www.slideshare.net/nearyd/community-antipatterns communitymgt.wikia.com/wiki/Category:Anti-patterns OpenDirective
- 5. Patterns are discovered not designed OpenDirective
- 6. Patterns allow reproduction of best practice through distilled essence OpenDirective
- 8. Anti-Patterns •Damaging or counter-productive practices or patterns of behaviour •Often from best intentions •Some have polar opposites OpenDirective
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- 13. Symptoms •Volunteers start work (or claim so) •Infrequent or vague progress reports •Others cannot do work as is in progress •Hand over resisted OpenDirective
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- 15. Causes •Perfectionism •Over commited •Delusion •Letting go is to admit failure OpenDirective
- 16. Treatment •Clear Roadmap and assignment •Timebox •Parallel activity •Failure is OK OpenDirective
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- 18. Symptoms •Newbie asks endless questions •Soaks up core team time OpenDirective
- 19. Treatment •Good docs •Encourage other newbies to answer •Encourage self help with pointers not answers •Let me google it for you (and others) •Walk the line between RTFM and being a crutch OpenDirective
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- 22. Symptoms •Company keeps control •Community are all employees •Dual licence + commercial pressure + process •Water cooler decisions, big show, day 1 commit OpenDirective
- 23. Treatment •Founding companies need to embrace the chaos •Exchange influence for control •Work in glass houses with policies for progress •If it didn't happen on the list it didn't happen OpenDirective
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- 28. Symptoms •Discussions about relatively unimportant issues •Endless extensive debate •Everyone has their say (me too) •One discussion drowns out others •Related to decision paralysis OpenDirective
- 29. Treatment •Diagnosis is often enough •Encourage action – implementation or bake off •See bikeshed.com OpenDirective
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- 32. Symptoms •Insightful messages – flame bate •Concern •Off topic OpenDirective
- 33. Treatment •Ignore •Strong Moderation OpenDirective
- 34. Treatment •Ignore •Strong Moderation OpenDirective
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- 37. Treatment •Very firm hand •Amputation OpenDirective
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- 39. Symptoms •Contributor gets hired •Less visibility and less activity OpenDirective
- 40. Treatment •Train employer in value of community •Job description includes contribution •Metrics OpenDirective
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- 42. Symptoms •Lack of care •Snowballs - increase in entropy •Vandalism OpenDirective
- 43. Treatment •Clear best practice •Identify problems or vandels •Manage and spread policing OpenDirective
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- 45. Symptoms •Over zealous problem identification •Misanthropic moaning (Victor Meldrew) OpenDirective
- 46. Treatment •Private email – gentle reminder OpenDirective
- 47. Community goal: Create a fun, friendly environment where people feel safe sharing OpenDirective