1. Steven M. EverszSteven M. Eversz
seversz@yahoo.com
Carrollton, Tx. 75010 Mobile (214) 277-9888
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Area Operation Specialist / Team Lead
Results driven Computer Professional with over 23 years of experience in the computer network systems
field. I’m looking to utilize my extensive skills and experience with a growth-oriented organization.
EMPLOYMENT HISTORY:
CompuCom Systems Inc, TX. (2015 –2015)
Sr. Project lead/Lowes
• Traveled the western states leading a team to upgrade networks in retail stores
• Upgraded POS equipment and PC's for a retail chain
CompuCom Systems Inc, TX. (2013 –2015)
Help Desk support 2 & 3
• Used Putty, VPN, and many other remote tools to manage and repair Wal Marts equipment.
Changed VLANS, rebuilt arrays, added Mac addresses and many more tasks
• Worked on the pilot for Wal-Mart as a Team Lead guiding and coaching techs in the field.
• Managed 12 other techs in my territories to keep vans stocked ensuring sites were properly covered
and addressed issues raised during the day
• Managed teams inventorying Wal-Mart after hours
• Worked the Wal-Mart help desk to provide tech support to techs from all parts of the US and
Canada.
CompuCom Systems Inc, TX. (2008 –2013)
Team Lead /Area Operation Specialist
• Managed, 47 techs in 7 service cities across southern Texas on a daily basis
• Assigned service calls to techs
• Organize and balance call loads with 7 area lead techs
• Reassigned calls as needed to meet SLAs
• Addressed all escalation from management
• Reviewed daily performance reports and coached team members to improve efficiencies
• Maintained and posted projects on a SharePoint calendar
• Maintained and posted all PTO time on a SharePoint calendar
• Maintained and posted a rotating on-call schedule for our team
• Designed and maintained our teams SharePoint
• Create new job tickets for clients and assigned them to the appropriate area/tech
• Attended various conference calls daily
• Interviewed, hired and trained new employees and contractors

2. CompuCom Systems Inc, TX. (2005 –2008)
Field Engineer
• Ran a variety of service calls such as, retail POS systems, printers, break-fixes, and IMACs
• Covered multiple territories in four states
• Traveled for training
• Traveled to train new hires in the field
Laser Tec, Palm Desert, CA (2003 – 2005)
Network Administrator / System Engineer / Repair Technician
• Designed, implemented, and maintained small business networks
• Maintained and repaired existing systems for a large client base
• Execute repairs for all HP servers, computers, printers, and plotters
• Perform repairs for all Tektronix/Xerox color laser printers, InkJet, laser printers, copy machines,
plotters and faxes
• Configure new and existing offices for networking and phone services
• Established Internet access via cable/DSL/ISDN/Dial-up
• Configured and maintained Routers, Bridges and Wireless LAN/WAN systems
• Constructed and maintained network securities
• Worked with RDP, PCanywhere, VNC
• Worked with Group Policies
• Worked with Symantec and Trend Micro and other virus applications
• Worked with Firebox
• Worked with Backup exec, and Arcserve
• Worked with Blackberry server 4.0
• Worked with SUS and Wsus
• Server base from Novell 4.1-5.0, NT 4.0, Terminal, Citrix, 2000, 2003, and Exchange servers
Desert Computer Services, Cathedral City, CA (2001 - 2003)
Network Administrator / System Engineer / Systems Integration Consultant
• Authorized Service Technician for Hewlett-Packard and Xerox
• Designed, sold, installed and maintained networks for small businesses
• Maintained existing systems for a large client base
• Performed warranty repairs for HP servers, computers, printers and plotters
• Performed warranty repairs for Tektronix/Xerox Color Laser Printers and InkJets
• Established new and existing offices for networking and phone services
• Configured Internet access via cable/DSL/ISDN
• Constructed and maintained network securities
Computer Gallery, Palm Desert, CA (1997 - 2001)
Systems Engineer / Network Administrator / Repair Technician
• Worked with NT, Novell, and Citrix environments
• Performed installs, upgrades and troubleshooting
• Repaired printers, inkjets, plotters and lasers
• Performed Compaq, HP and MAC warranty repairs – hardware and software
• Cabling and cable testing
• Installed computer telephony, PBX phone systems, as well as cabling
• Installed DSL and Internet connections of all types

3. QUALIFICATION HIGHLIGHTS & SKILLS:
• Microsoft MCP
• ITIL
• Hewlett-Packard – LaserJets, plotters, computers (Pavilion, Brio)(LPR & E Series
Servers)
• IBM – Telephony Servers
• Xerox / Tektronix – Imaging Devices
• Lexmark
• Dell
• IBM/Lenovo
• A +
• Operating systems from DOS to Win10
• Server base from Novell 4.1-5.0, NT 4.0, Terminal, Citrix, 2000, 2003, and Exchange servers
• Active Directory
EDUCATION & TECHNICAL TRAINING:
• Microsoft Certified Professional (College of the Desert, Palm Desert, CA – 1999)
• ITIL trained and certified
• IBM Telephony – PBX Phone Systems (Long Beach, CA – 1999)
• Xerox / Tektronix Training (Various – 1998 to 2000)
HP Training on HP printers, PCs, and rack mount servers
• Honda, Bombardier, and Suzuki (Various – 1987 to 1995)
Technical training programs
• Davea Trade School of Media Technology (Addison, IL – 1978 to 1980)
• Lake Park High School (Roselle, IL – 1976 to 1980)