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Likeable
Business
BYDAVEKERPEN
60-SECONDBOOKBRIEFS
Dave Kerpen wrote the
book “Likeable
Business” to explain
why customers now
demand more and how
leaders can deliver to
cre...
Listen to
your
customers
more. They’ll
tell you what
they want.1
Tell better stories,
and think about
the ones you
want to be
able to tell 3
years from
now.2
Be authentic.
Most importantly,
make sure your
company is
delivering
on it’s
values.3
Be
transparent
with your
customers
and your
employees.4
Build a culture
that supports
your team.
You’ll grow
faster if
you do.5
Be responsive,
especially when
you get
feedback
from
customers.6
Be adaptable.
Make change an
ongoing
priority in
your
business.7
Be
passionate!
It’s
contagious.
8
Surprise and
delight your
customers. It’s the
little things
that make
all the
difference.9
Simplify. Eliminate
anything within your
company that isn’t
critical to your
success, so
that you

can focus
on what is.
Gratefulness. Your
customers allow you
to remain in business,
so thanking
them every
once in a
while is a
good idea.
CREATEYOUR
GREATEST
WORK
GET THE 12-MINUTE VERSION BY
CREATING A FREE ACCOUNT AT

WWW.READITFOR.ME
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Learn 11 strategies to help you create a likeable business that will meet customer demands with today's 60-Book Brief: Likeable Business by Dave Kerpen.

Get the full 12-minute Book Brief delivered to your inbox signing up for a Free Readitfor.me account today @ www.readitfor.me.

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Likeable business slideshare

  1. 1. Likeable Business BYDAVEKERPEN 60-SECONDBOOKBRIEFS
  2. 2. Dave Kerpen wrote the book “Likeable Business” to explain why customers now demand more and how leaders can deliver to create likeable businesses. Here are 11 strategies you can use to start today.
  3. 3. Listen to your customers more. They’ll tell you what they want.1
  4. 4. Tell better stories, and think about the ones you want to be able to tell 3 years from now.2
  5. 5. Be authentic. Most importantly, make sure your company is delivering on it’s values.3
  6. 6. Be transparent with your customers and your employees.4
  7. 7. Build a culture that supports your team. You’ll grow faster if you do.5
  8. 8. Be responsive, especially when you get feedback from customers.6
  9. 9. Be adaptable. Make change an ongoing priority in your business.7
  10. 10. Be passionate! It’s contagious. 8
  11. 11. Surprise and delight your customers. It’s the little things that make all the difference.9
  12. 12. Simplify. Eliminate anything within your company that isn’t critical to your success, so that you
 can focus on what is.
  13. 13. Gratefulness. Your customers allow you to remain in business, so thanking them every once in a while is a good idea.
  14. 14. CREATEYOUR GREATEST WORK GET THE 12-MINUTE VERSION BY CREATING A FREE ACCOUNT AT
 WWW.READITFOR.ME
  • cunniet1

    May. 17, 2017

Learn 11 strategies to help you create a likeable business that will meet customer demands with today's 60-Book Brief: Likeable Business by Dave Kerpen. Get the full 12-minute Book Brief delivered to your inbox signing up for a Free Readitfor.me account today @ www.readitfor.me.

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