knowledge creation ,knowledge architecture, nonaka's model of knowledge,creation and transformation
1. Chapter 4: Knowledge Creation and Knowledge Architecture
Knowledge Creation,Knowledge Creation,
Knowledge ArchitectureKnowledge Architecture
Nonaka’s Model OfNonaka’s Model Of
Knowledge, CreationKnowledge, Creation
And TransformationAnd Transformation
Presented by,
Stephin Abraham Sabu
Roll No. 15
2. Chapter 4: Knowledge Creation and Knowledge Architecture
KNOWLEDGE CREATION
KM is not a technology; it is an activity enabled
by technology and produced by people
An alternative way of creating knowledge is
via teamwork
A team compares job experience to job
outcome—translates experience into
knowledge
Such newly acquired knowledge is carried to
the next job
Maturation over time with a specific job turns
experience into expertise
3. Chapter 4: Knowledge Creation and Knowledge Architecture
NONAKA’S MODELNONAKA’S MODEL
Tacit to tacit communication (socialization).
Experience among people in face-to-face meetings
Tacit to explicit communication (externalization).
Articulation among people through dialog
Explicit to explicit communication (combination).
Best supported by technology
Explicit to tacit communication (internalization).
Taking explicit knowledge and deducing new
ideas. One significant goal of knowledge
management is to create technology to help the
users to derive tacit knowledge from explicit
knowledge.
4. Chapter 4: Knowledge Creation and Knowledge Architecture
Nonaka’s Model
TACIT TO TACIT
(SOCIALIZATION)
E.G., TEAM MEETINGS AND
DISCUSSIONS
TACIT TO EXPLICIT
(EXTERNALIZATION)
E.G., DIALOG WITHIN TEAM
ANSWER QUESTIONS
EXPLICIT TO TACIT
(INTERNALIZATION)
E.G., LEARN FROM A REPORT
EXPLICIT TO EXPLICIT
(COMBINATION)
E.G., E-MAIL A REPORT
5. Chapter 4: Knowledge Creation and Knowledge Architecture
KNOWLEDGE ARCHITECTURE
Knowledge architecture can be regarded as
a prerequisite to knowledge sharing.
The infrastructure can be viewed as a
combination of people, content, and
technology.
These components are inseparable and
interdependent.
People
Technolog
y
Content
6. Chapter 4: Knowledge Creation and Knowledge Architecture
KNOWLEDGE ARCHITECTURE
People core:People core:
Evaluate the existing information/ documents used
by people,
The applications needed by them
The people they usually contact for solutions
The associates they collaborate with
The official emails they send/receive
Databases they usually access
7. Chapter 4: Knowledge Creation and Knowledge Architecture
KNOWLEDGE ARCHITECTURE
Identify knowledge centers
Activating knowledge content satellites
Assigning experts for each knowledge center
8. Chapter 4: Knowledge Creation and Knowledge Architecture
KNOWLEDGE ARCHITECTURE
Technical core
Enhance communication as well as ensure
effective knowledge sharing
The total technology (hardware, software,
and the specialized human resources) required
to operate the knowledge environment
Accuracy, speed, reliability, security, and
integrity
9. Chapter 4: Knowledge Creation and Knowledge Architecture
9
Knowledge Transfer
A team sets out to perform a specific task
Team outcome captured and feed back to same team or another
team
New knowledge reinforces or improves performance of the team
next time round
New knowledge also transferred to a knowledge base for others to
follow
10. Chapter 4: Knowledge Creation and Knowledge Architecture
Knowledge Transfer Via Teams
Team performs
a job
Knowledge
captured and
codified in a
form usable by
others
New experience/
knowledge gained
Outcome
compared to
action
Outcome is
realized
Initial
knowledge
New knowledge
reusable by same
team on next job
11. Chapter 4: Knowledge Creation and Knowledge Architecture
Converting Experience Into
Knowledge
12. Chapter 4: Knowledge Creation and Knowledge Architecture
12
Transfer Strategies
Devoting specialized focus on on-site learning
Absorbing the heuristics as they occur
Adopting the organization’s culture to facilitate knowledge
transfer and knowledge sharing
13. Chapter 4: Knowledge Creation and Knowledge Architecture
13
Inhibitors of Knowledge
Transfer
Lack of trust
Lack of time and conference places
Status of the knower
Quality and speed of transfer
14. Chapter 4: Knowledge Creation and Knowledge Architecture
14
How Knowledge Is Transferred
Collective sequential transfer
Explicit interterm knowledge transfer
Tacit knowledge transfer
15. Chapter 4: Knowledge Creation and Knowledge Architecture
15
Collective sequential transfer
Collective sequential transfer—specialized team performs same
function in other sites
16. Chapter 4: Knowledge Creation and Knowledge Architecture
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Explicit interterm transfer
Explicit interterm transfer — allows a team
that has done a job on one site to share
the experience with another team
working on a similar job on another site
17. Chapter 4: Knowledge Creation and Knowledge Architecture
Tacit knowledge transfer
Unique in complex, nonalgorithmic projects,
where knowledge is mentally stored
18. Chapter 4: Knowledge Creation and Knowledge Architecture
CONCLUSION
Knowledge creation – Nonaka’s model
Knowledge Architecture
Knowledge Transfer – 3 methods