Stephanie Hopper has over 20 years of experience in business operations, management, and consulting. She received a Bachelor of Science in Computer Information Systems and Business Administration from California State University, Stanislaus in 2014 and an Associate's Degree in Business Administration from San Joaquin Delta College in 2011. Her experience includes positions as a Small Business Consultant, Operations Manager at a wine social, and Business Systems Analyst at JPMorgan Chase where she supported over 200 users, implemented multiple database applications, and trained over 1,200 employees.

1. Stephanie Hopper
3510 N. McDermott Road
Meridian, ID 83646
(209) 471-0080
E-Mail: StephanieHopper2@Gmail.com
EDUCATION California State University, Stanislaus Turlock, California
Bachelors of Science in Computer Information Systems, June 2014.
Bachelors of Science in Business Administration with a concentration in General Business, June 2014.
San Joaquin Delta College Stockton, California
Associates of Arts Degree in Business Administration, August 2011.
COMPUTER Microsoft Office Programs: Access, Excel, Outlook, PowerPoint, Publisher, Word. System
SKILLS Networking, Visual Basic, SQL programing language, and QuickBooks Professional.
Proficient in 10-key and type 75 words per minute.
EXPERIENCE Consulting Meridian, Idaho
Small Business Consultant September 2015 to Current
 Managing Vendor and Customer relations.
 Maintaining Vendor and Customer contracts.
 Job Estimating
 Job Invoicing
 Job Change Orders
 Job Cost Accounting
 Accounts Payable
 Accounts Receivable
 Payroll
 Bank Reconciliation
 Credit Account Reconciliation
 Using Quickbooks Professional software
Wine Social Lodi, California
Operations Manager August 2012 to August 2015
 Managed and trained a team of 10+ employees by delegating necessary duties daily.
 Tracked and managed daily sales and monthly sales goals.
 Managed Inventory control and inventory reconciliation.
 Oversaw the opening/closing procedures for the location.
 Responsible for Point of Sale transactions and reconciliation.
 Created and managed web site and other social media outlets.
JPMorgan Chase Stockton, California
Business Systems Analyst – Business Operations Analyst April 1997 to November 2009
 Worked on Windows Server upgrades for over 200+ end users.
 Identified and resolved a severe latency issue on all access databases after a division wide server
migration was completed.
 Responsible for installing project software for over 100 consultants.
 Provided software updates to over 200+ end users.
 Provided support for network hardware devices.
 Implemented an Access database application across eight sites to track processor productivity for
bank-related processes to ensure consistent productivity tracking across all sites.
 Trained over 1,200 employees including senior managers, managers and processors.
 Played a key role in the development and implementation of a task time tracking Access database
application to consistently measure each back office process time standard.

2. Stephanie Hopper
3510 N. McDermott Road
Meridian, ID 83646
(209) 471-0080
E-Mail: StephanieHopper2@Gmail.com
 Processed improvements to consolidate more than 300 tasks/activities into 25 processes for
multiple departments.
 Monitored Employee Productivity Tracking.
 Identified process improvements and worked with development team to create new systems.
 Created test cases for all new and existing system enhancements/updates.
 Implemented new systems and trained employees.
 Created application user guides.
 Operationalized the monthly payout incentive process across 13 sites.
 Managed multiple monthly incentive files over 1,000 employees.
 Submitted all monthly incentive files on time without exceptions for over 2000 employees.
 Promoted to Business Systems/Operations Analyst in April 2002.
 Managed and reconciled general ledger accounts for more than 300 Financial Center branches.
 Provided customer service and support for branches and multiple back offices. Maintained a
professional relationship with branches and vendors to ensure excellent customer support.
 Transitioned over 100 functions to new sites.
 Automated processes and assisted with training and work load balancing.
 Worked directly with internal and external customers to minimize losses to the bank.