How VOICE is automating Sales & Marketing from the Chatbot Conference

1. The Rise of Conversational VoiceBots How Human-sounding Bots will shape your Sales, Marketing & Service Calls

3. IBM TJ Watson Center Yorktown Heights NY

4. Dr. Nahamoo

6. ROI VoiceBots for Sales, Marketing & Service Calls

7. Ricardo Garcia-Amaya Founder, VOIQ AI VoiceBots for Sales Marketing & Service Calls

10. Natural Language Understanding Chatbot =

11. Voice Assistant Natural Language Understanding Speech Recognition & =

12. Voice Assistant Making Calls

13. Voice Assistant Making calls & = Programmable Telecom Natural Language Understanding Speech Recognition

14. Beginning of time-2010 Evolution of Telecom

15. 2010-2019 Evolution of Telecom

16. Voice Assistant Making calls & = Programmable Telecom Natural Language Understanding Speech Recognition

17. Consumer VoiceBot Your Business Sales & Marketing VoiceBot Voicebot Making calls

18. ChatBot Automation? Email Automation? VoiceBot Call Automation?

19. Sales & Marketing VoiceBot Sales & Marketing VoiceBot Platform Programmable Telecom Natural Language Understanding Speech Recognition &

20. Quality of leads Best time to call Attempts Voicemail Tone Speed Intro Script Rebuttals Psychographics The Sales Call Optimizing Sales/Marketing Calls

21. A Platform solves... Ringing VoiceBot Call Ring 1, Ring 2, Ring 3... Hi, is this Linda?

22. A Platform solves... Voicemail vs Human VoiceBot Call Hi, this is Linda’s Voicemail… Hi, Linda...

23. VoiceBot Call You have reached the office of Dr. Jones. Press 1 if you want to…. Hi, is this Linda? A Platform solves... Navigating IVR

24. It’s 5am PST here! Hello? Hi Linda, this is Sam calling from ACME... VoiceBot Call A Platform solves... Respecting Timezone

25. You have the wrong number... Hello? Hi Linda, I am calling to… Would it make sense to schedule a demo? A Platform solves... Updating Lead Information VoiceBot Call

26. Yeah, Who is this? Hello? A Platform solves... Handling Unexpected Questions VoiceBot Call Great, I am calling to remind you about … Hi, is this Linda?

27. Hi, Linda this is Robert from ACME to confirm our upcoming meeting next week. Sorry I can’t talk right now. Hello? A Platform solves... Handling Objections VoiceBot Call Would Wednesday at 2PM work?

28. A Platform solves... Reporting VoiceBot Call Total calls made: 5,000

29. A Platform solves... Reporting VoiceBot Call What did they say? Who should we call again? Who was transferred? Who confirmed? Who answered? On what attempt? At what time? Were there any objections or questions?

31. Human Sounding

32. Conversational Hello? Hi, is this Linda? Hi Linda, this is Robert from ACME confirming our upcoming meeting next week. Are we still on for Monday at 3PM? Yes

33. Customization /CRM integration Hello? Hi, is this Karen? Hi Karen, thank you for requesting to learn more about our car insurance for your Toyota Camry, I have an additional question, does your Camry have more than 150,000 miles? Yes

34. No. It has 90,000. Hot Transfer Does the Camry have more than 150,000 miles? Great! You qualify for our car insurance program. if you’d like I can connect you with an expert right now. Would you like me to do that? Yes Perfect. Give me 1 minute

35. Hello? Great! See you soon! Hi Josh, this is Robert’s voice assistant, I would like to confirm that we are still on to meet at the open house on 20 Vernon rd. Will I see you there at 4PM? Yes Voice Cloning

36. Voice Cloning Hello? Hi, is this Josh? Hi Josh, Congratulations, mate! Your application has been approved. Welcome to the Geico family! Yes

37. Improving Demo Show- rate: 50% to 75% Scheduling/ Rescheduling Hello? Hi, is this Karen? Hi Karen, sorry you couldn’t make it to our scheduled demo with our expert, Mike, yesterday, Would you like me to reschedule it for next week? How about Tuesday at 2PM-PST? Yes

38. Marketing is now less dependent on the sales team for calls Trigger/Workflows Hello? Hi Karen, this is Jessica. Thank you for your interest in our eBot sales platform. If you’d like, I can introduce you to one of our experts so they can answer any questions you might have. Would you like me to do that?

39. Simple Objection Handling I can’t afford it right now... The good news is that we have a instalment plan that might be perfect for you. Yup, many of our customers use Microsoft X and began using our product just for Y, before eventually changing completely after we help them make the transition very easy. We already use Microsoft X

40. Reporting

41. And way more... Caller ID AB Testing Intelligent QA Transcription & Recordings Voice Sentiment Analysis Languages and Accents Syntax SSML Worldwide Coverage ...In the future Caller ID with Name Live Online Demos

43. How do these AI VoiceBots drive ROI?

44. Geographical Expansion Prequalification of Supply- side Establishments & Businesses Case Study

45. Case Study Go-To-Market in the US Very Expensive 500,000 Restaurants Millions of calls powered by humans Am I reaching Joe’s restaurant? Do you offer delivery? Do you have other locations?

46. Go-To-Market in Central America Case Study Very Expensive 200,000 Restaurants Millions of calls 3 countries Am I reaching Joe’s restaurant? Do you offer delivery? Do you have other locations?

47. Case Study Problem Am I reaching Joe’s restaurant?

48. Case Study Problem Am I reaching Joe’s restaurant?

49. Old data Case Study Problem Am I reaching Joe’s restaurant? 30% Bad

50. Pilot Campaigns In 3 Countries Case Study Process

51. Case Study Process - Rodrigo

52. Case Study Process - Build Campaign

53. Case Study Process - Reports

54. Case Study Results $25K Savings per week 15% increase on lead to opportunity 100% Documentation Access campaign data and call recordings via the VOIQ dashboard, and all updated restaurant information is synced within their restaurant’s profile on the CRM.

55. Case Study Sales/Customer Success Big HealthCare Co.

59. Case Study Sale/Customer Success less than the cost of a Call agent team 80% 15% Increased customer retention rate because everyone gets called through consistent/predictable follow- up that human can’t realistically provide.

60. Case Study Other Industries Insurance EducationMarketplacesSaaS

61. “30% of enterprises will use voicebots to power marketing, sales & service by 2022.” - IDC

62. Thank you! Ricardo@VOIQ.com @RicardoGarciaAm

63. Q&A

64. Voice Cloning Hello? Hi, is this Joe’s bar? Great, I am the most interesting man in the world, and we are the makers of Dos Equis. I wanted to ask if you already carry our beer at your bar? Yes

65. Improving Attendance Reminders & Confirmations Hello? Hi, is this Joe? Hi Joe, thanks for registering to our webinar on how to apply X to your business on Tuesday. Can you confirm that you be attending? Yes

How VOICE is automating Sales & Marketing from the Chatbot Conference

How VOICE is automating Sales & Marketing from the Chatbot Conference

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How VOICE is automating Sales & Marketing from the Chatbot Conference