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Wie erkenne ich die Auswirkungen von IT Ausfallen auf meine Produktion?

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Wie erkenne ich die Auswirkungen von IT Ausfallen auf meine Produktion?

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Wie erkenne ich die Auswirkungen von IT Ausfallen auf meine Produktion?

  1. 1. © 2020 SPLUNK INC. Wie erkenne ich die Auswirkungen von IT Ausfällen auf meine Produktion? Ralf Walkenhorst – EMEA, IT Operations Analytics Specialist, Splunk
  2. 2. During the course of this presentation, we may make forward‐looking statements regarding future events or plans of the company. We caution you that such statements reflect our current expectations and estimates based on factors currently known to us and that actual events or results may differ materially. The forward-looking statements made in the this presentation are being made as of the time and date of its live presentation. If reviewed after its live presentation, it may not contain current or accurate information. We do not assume any obligation to update any forward‐looking statements made herein. In addition, any information about our roadmap outlines our general product direction and is subject to change at any time without notice. It is for informational purposes only, and shall not be incorporated into any contract or other commitment. Splunk undertakes no obligation either to develop the features or functionalities described or to include any such feature or functionality in a future release. Splunk, Splunk>, Turn Data Into Doing, The Engine for Machine Data, Splunk Cloud, Splunk Light and SPL are trademarks and registered trademarks of Splunk Inc. in the United States and other countries. All other brand names, product names, or trademarks belong to their respective owners. © 2019 Splunk Inc. All rights reserved. Forward- Looking Statements © 2 0 1 9 S P L U N K I N C .
  3. 3. © 2 0 1 9 S P L U N K I N C . Time for AIOps also in production lines?
  4. 4. © 2 0 1 9 S P L U N K I N C . Online Services Networks Security Call Detail Records Web Services Telecoms Web Clickstreams Online Shopping Cart Smartphones and Devices Custom Applications Energy Meters Storage Servers GPS Location RFID Databases Messaging Firewall APM Tracing Social Media Containers TURN DATA INTO DOING TO EVERYONE Drive new revenue Launch new products Improve Business process Meet SLAs Reduce app Time to Market Secure my organization Move to predictive / proactive IT Get full-stack Observability Service Manager Product Owner CISO DevOps Process Engineer Operations Manager NOC COOWHAT WE DO: Manufacturing
  5. 5. © 2 0 1 9 S P L U N K I N C . HOW WE DO IT? INFRASTRUCTURE APP Cloud Networks Security API WEB Smartphones and Devices Custom Applications Storage Servers DB APM Containers APP logs Syslogs TraditionalITOps Monitoring BIZ Call center Revenue NPS Customer retention Funnel Exec MBO’s Business-value Monitoring Joining Data from all ‘Altitudes’in real-time
  6. 6. © 2 0 1 9 S P L U N K I N C . Traditional approach FORCES STRUCTURE Inflexible | Not Real Time | Slow To Value | Hard to Scale Databases & Document Stores
  7. 7. © 2 0 1 9 S P L U N K I N C . Traditional approach NO STREAMINGInflexible | Not Real Time | Slow To Value | Hard to Scale Databases & Document Stores
  8. 8. © 2 0 1 9 S P L U N K I N C . Machine Learning toolkit • Codeless, step-by-step ML • Integrates with open source algorithms • Launch inside any Splunk search / query pipeline Extend Predictions • Predict service health score, churn, maintenance • Capacity planning, trend forecasting • Detecting influencing entities Prevent Service degradation entirely + return time to the business Anomaly detection Adaptive thresholds Real-time event clustering • Deviation from past behavior • Deviation from peers • Unusual change in features • Move form “on/off” thresholds to “normal/abnormal” • Baseline normal ops & adapt thresholds dynamically • Identify peer groups • Event correlation • Reduce alert noise • Behavioral analytics Reduce Noise and Remove False Positives Online Services Networks Security Call Detail Records Web Services Telecoms Web Clickstream s Online Shopping Cart Smartphones and Devices Custom Applications Energy Meters Storag e Server s GPS Location RFI D Databases Messagin g Firewall APM Tracing Social Media Container s Machine Learning
  9. 9. © 2 0 1 9 S P L U N K I N C . AIOps with Splunk IT Service Intelligence
  10. 10. © 2 0 1 9 S P L U N K I N C . KeyAIOps Use Cases…with Splunk Performance analysis Anomaly detection Event correlation & analysis IT service management Automation
  11. 11. © 2 0 1 9 S P L U N K I N C . Predictive Analytics Performance analysis Anomaly detection Event correlation & analysis IT service management Automation
  12. 12. © 2 0 1 9 S P L U N K I N C . Adaptive Thresholding Performance analysis Anomaly detection Event correlation & analysis IT service management Automation
  13. 13. © 2 0 1 9 S P L U N K I N C . Anomaly Detection Performance analysis Anomaly detection Event correlation & analysis IT service management Automation
  14. 14. © 2 0 1 9 S P L U N K I N C . Event Analytics Performance analysis Anomaly detection Event correlation & analysis IT service management Automation
  15. 15. © 2 0 1 9 S P L U N K I N C . Service Analyzer Performance analysis Anomaly detection Event correlation & analysis IT service management Automation
  16. 16. © 2 0 1 9 S P L U N K I N C . Service Analyzer Performance analysis Anomaly detection Event correlation & analysis IT service management Automation
  17. 17. © 2 0 1 9 S P L U N K I N C . Automation with Phantom Performance analysis Anomaly detection Event correlation & analysis IT service management Automation
  18. 18. © 2 0 1 9 S P L U N K I N C . Automation with VictorOps Performance analysis Anomaly detection Event correlation & analysis IT service management Automation
  19. 19. © 2 0 1 9 S P L U N K I N C . Automation with SignalFx Performance analysis Anomaly detection Event correlation & analysis IT service management Automation
  20. 20. © 2 0 1 9 S P L U N K I N C . Fully customizable glass tables
  21. 21. © 2 0 1 9 S P L U N K I N C .
  22. 22. © 2 0 1 9 S P L U N K I N C .
  23. 23. © 2 0 1 9 S P L U N K I N C .
  24. 24. © 2018 SPLUNK INC. How to find a needle in multiple haystacks? (chooseyourtool) Network? Database? Middleware? Hardware? Wrong command? Connection? Apache? VM? Mainframe? Load balancer?Code? Collect ALL data • Collect from all silos • Data in original raw format • Add open sources apps to ingest data on the fly • Schema on the fly • Dynamic thresholding • Realtime correlation Clustering & aggregation • Real time event clustering/correlation • Reduce alert noise • Behavioural analytics • Deduplication Add context • Measure / report on indicators that matters • Add service / business context • Add actionable information to detection Salessso Claims Anomaly detection • Catch issues that thresholds cannot • Reduce event clutter • Deviation from past behaviour • Deviation from peers • Unusual change in features Assisted deep dive investigation • Root cause analysis • Powerful & easy to use search & investigate language ? Predictive Analytics • Predict service health • Predict events • Trend forecasting • Detect influencing entities • Early warning of failure 70% to 90% Reduction in investigation time 15% to 45% Reduction in high priority incidents 67% to 82% Reduction in business impact
  25. 25. © 2 0 1 9 S P L U N K I N C . Digital Transformation with Splunk Customer Examples
  26. 26. © 2 0 1 9 S P L U N K I N C . “Porsche’s goal is to deliver a premium digital experience centred around its customers.” From Factory (shop floor) to the New Taycan… https://www.youtube.com/watch?v=1KkP2Iicjhk
  27. 27. © 2 0 1 9 S P L U N K I N C . Porsche Connect Event logs & customer journey analysis Digital journey predictive analytics Charging stations management Next charging station location prediction Porsche: From 1 to 60+ projects in 2 years Shop floor analytics (factory – industry 4.0)
  28. 28. © 2 0 1 9 S P L U N K I N C . …to augmented reality possibilities.
  29. 29. © 2 0 1 9 S P L U N K I N C . Operationalizing ML Single PlatformData “as it is”Any data, Any scale, Any location WHY SPLUNK FOR DIGITAL TRANSFORMATION ANDAIOPS? Start small 1 high value app /service Measure success Repeat
  30. 30. Thank You © 2020 SPLUNK INC.

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