• Overall view of the Hotel Industry
• Important Players in The Indian Market.
• Visions of those companies.
• Common practices around production and delivery
of the service
• Operational Challenges faced by the industry
• Way Forward
• Logistics and Supply Chain Management in Hotel
• Role of Technology
3. Overall view of the Hotel
Industry in India
INR 2796.9 thousand
6. Visions of the companies
Hyatt Hotels Corporation
We care for people se they can be their
best. We believe that being your best
is about being your true self-engaged,
fulfilled & ready to take on the world.
To have a set of values that defines our
culture – Respect, Empathy, Integrity,
Creativity, Humanity and Fun.
7. Radisson Blue Hotels
To make every travel such that it is able generate power to
create meaningful connections and mutual understanding
between people and communities.
To be one of the top three hotel companies in the world and
the company of choice for guest and owners.
To enhance the lives of our customers by creating and
enabling unsurpassed vacation and leisure experiences.
To become the premiere provider and facilitator of leisure
and vacation experiences in the world.
8. Taj Hotels Resorts and places
Embrace talent and harness expertise to leverage standards of
excellence in the art of hospitality to grow our international
presence, Increase domestic dominance, and create value for all
The Taj Group of Hotels commits itself to the overall
improvement of the ecological environment. It is our endeavor
not only to conserve and protect but also to renew and
regenerate the environment in which we live and operate
The Oberoi Group
Stay committed and distinctive to create extraordinary values
for our stakeholders
We aim at leadership in the hospitality industry by
understanding its guest and delivering services enabling it to
9. Common practices around production
and delivery of the service
Focus on face time
Keep your staff happy
Know your customer
Create a “wow” factor
Go above and beyond expectations
faced by the
Source : https://www.hotelogix.com/blog/2015/11/02/challenges-of-
BRAND IMAGE AND
HIRING THE RIGHT
COST OF TRAINING
Information Technology thus holds the key to the future
of hospitality and social media will have a big role to
play to define the steps.
• Hotel smartphone app is a rage now. In some hotels,
guests use smartphones as room keys. Also, guests
can adjust lighting, temperatures and change channels
• Another rapidly growing trend is beacon technology.
This allows two-way communication between the
guest’s phone and small beacons set around the hotel.
They can be used to push the guests to use hotel
services with promotional offers sent to their phones
• Prospective customers can see themselves in your spa
or hotel through virtual reality. Event planners,
travelers can take a tour of your hotel, suites, pool
and other areas.
12. Logistics and
Green Supply Chain
• Logistics and supply chain management practices
can save 8% to 15% of hotel. Cost that can be
used for other business processes.
• In hotel logistics and supply chain management,
supplier partnerships and relationships are very
13. Logistics and Supply Chain Management in Hotel
Implementing SC practices:
• Executive support.
• Visibility and Control.
• Creative solutions and risk
• Think Lean and Green.
• Right metrics.
14. Role of
Customer expectations are changing. Technology
can help businesses in the hospitality industry stay
relevant and competitive, save time and money, and
increase client satisfaction in six important ways