1. HOTEL
INDUSTRY
SECTOR
IN INDIA
Presented By
Sanjana Verma
Arpita Sharma
Rahul Saha
Anupam Chatterjee
Souvik Ghosh

2. Contents
• Overall view of the Hotel Industry
• Important Players in The Indian Market.
• Visions of those companies.
• Common practices around production and delivery
of the service
• Operational Challenges faced by the industry
• Way Forward
• Logistics and Supply Chain Management in Hotel
Industry:
• Role of Technology

3. Overall view of the Hotel
Industry in India
CAGR-
16.1%
2022 target-
INR 2796.9 thousand
crore
GDP Contribution-
7.5%

4. Sources of revenueOccupancy and Average Rate
Overall view of the Hotel Industry in
India

5. Important
Players In
The Indian
Market
Hyatt Hotel Corporation
Marriott International
Radisson Blue Hotels
Taj Hotels Resorts & Places
The Oberoi Group

6. Visions of the companies
Hyatt Hotels Corporation
Mission
We care for people se they can be their
best. We believe that being your best
is about being your true self-engaged,
fulfilled & ready to take on the world.
Vision
To have a set of values that defines our
culture – Respect, Empathy, Integrity,
Creativity, Humanity and Fun.

7. Radisson Blue Hotels
Mission
To make every travel such that it is able generate power to
create meaningful connections and mutual understanding
between people and communities.
Vision
To be one of the top three hotel companies in the world and
the company of choice for guest and owners.
Marriott International
Mission
To enhance the lives of our customers by creating and
enabling unsurpassed vacation and leisure experiences.
Vision
To become the premiere provider and facilitator of leisure
and vacation experiences in the world.

8. Taj Hotels Resorts and places
Mission
Embrace talent and harness expertise to leverage standards of
excellence in the art of hospitality to grow our international
presence, Increase domestic dominance, and create value for all
stakeholders
Vision
The Taj Group of Hotels commits itself to the overall
improvement of the ecological environment. It is our endeavor
not only to conserve and protect but also to renew and
regenerate the environment in which we live and operate
The Oberoi Group
Missions
Stay committed and distinctive to create extraordinary values
for our stakeholders
Vision
We aim at leadership in the hospitality industry by
understanding its guest and delivering services enabling it to
exceed expectations

9. Common practices around production
and delivery of the service
Focus on face time
Keep your staff happy
Know your customer
Create a “wow” factor
Go above and beyond expectations

10. Operational
Challenges
faced by the
industry
Source : https://www.hotelogix.com/blog/2015/11/02/challenges-of-
running-a-hotel-chain/
MAINTAINING THE
BRAND IMAGE AND
SERVICE ACROSS
ALL UNITS
HIRING THE RIGHT
PEOPLE
COMPLEXITY IN
MANAGEMENT
ORGANIZING
BOOKINGS
NO REAL-TIME
ACCESS TO
INFORMATION
COST OF TRAINING
STAFF

11. Way
forward….
Information Technology thus holds the key to the future
of hospitality and social media will have a big role to
play to define the steps.
• Hotel smartphone app is a rage now. In some hotels,
guests use smartphones as room keys. Also, guests
can adjust lighting, temperatures and change channels
on TV.
• Another rapidly growing trend is beacon technology.
This allows two-way communication between the
guest’s phone and small beacons set around the hotel.
They can be used to push the guests to use hotel
services with promotional offers sent to their phones
directly.
• Prospective customers can see themselves in your spa
or hotel through virtual reality. Event planners,
travelers can take a tour of your hotel, suites, pool
and other areas.

12. Logistics and
Supply Chain
Management
in Hotel
Industry:
Current Practices:
Procurement Management:
Distribution Management
Logistics Management
Green Supply Chain
Lean
• Logistics and supply chain management practices
can save 8% to 15% of hotel. Cost that can be
used for other business processes.
• In hotel logistics and supply chain management,
supplier partnerships and relationships are very
important.

13. Logistics and Supply Chain Management in Hotel
Industry:
Implementing SC practices:
• Executive support.
• Visibility and Control.
• Benchmarking.
• Creative solutions and risk
taking.
• Think Lean and Green.
• Costs.
• Right metrics.

14. Role of
technology
Relevance Security
Sustainability Scalability
Efficiency Simplicity
Customer expectations are changing. Technology
can help businesses in the hospitality industry stay
relevant and competitive, save time and money, and
increase client satisfaction in six important ways

15. Thank You!