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Results Are Good - So Why Do Clients Really Leave?

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Results Are Good - So Why Do Clients Really Leave?

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In this talk, Sophie will discuss the importance of understanding clients happiness, and the importance of communication and client management/expectation management/reporting/showing value. This will include poll data from the industry and interesting insights from both agency and in-house!

In this talk, Sophie will discuss the importance of understanding clients happiness, and the importance of communication and client management/expectation management/reporting/showing value. This will include poll data from the industry and interesting insights from both agency and in-house!

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