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United Kingdom
Our Vision
Our Mission
Our Proposition
To provide world class
products and services
that simplify the trusted
exchange of vehicles and
maximise value for our
clients in the global
automotive marketplace
Automotive solutions you
can trust, all in one place
and easy to use, so you
can make more money,
more efficiently.
To transform the
way the world
buys, sells and
owns vehicles
Cox Automotive is one of the leading providers of
automotive products and services on the global stage.
Current international
physical and digital
operations
Current digital
presence worldwide
Current partner
operations
COUNTRIES COUNTRIES COUNTRIES
30 70 42
Cox Automotive has built the strongest portfolio in the industry, with more
than 25 brands that together provide end-to-end automotive solutions.
MANHEIM
The Vehicle Movement Quote Comparison Site
Vehicle selling made easy!
Money yourMotors.com4Money yourMotors.com4 ™
TEAM MEMBERS
30,000+
CLIENTS
40,000+
LOCATIONS WORLDWIDE
119 SOLD VEHICLES EACH YEAR
5Million
IN VALUE
$45Billion
VEHICLES HANDLED EACH YEAR
8Million
How we are different
ScaleMore Innovative
Fully Connected
„„ Leading provider of products and services
that span the automotive ecosystem
worldwide
„„ Innovation and leadership is in the Cox
Enterprises Inc. DNA
„„ First to market in many areas: Simulcast,
Seller Advance, professional vehicle imagery,
used vehicle locators, and RMS Automotive
„„ Acquiring and developing businesses to build
presence across the automotive services
industry – Motors.co.uk, Dealer-Auction.com,
NextGear Capital, WeWantAnyCar.com, Movex
and money4yourmotors.com
„„ Cox Automotive UK operates across 4 groups
– Inventory Services, Software, Media and
Financial Services
„„ We offer a seamless client experience across
the vehicle lifecycle
„„ Our access to unique wholesale and retail
vehicle data gives us unrivalled insight
„„ Part of the largest used & new vehicle
wholesaling and retailing organisation
in the world – Cox Automotive
„„ Largest volume of vehicles handled
and sold globally – 8 million vehicles
each year
„„ Single biggest employer in the
automotive services sector:
30k team members worldwides
Family Owned
Breadth of Offering
„„ Subsidiary of Cox Enterprises Inc. founded in
1898, one of the world’s largest privately
owned communications, media and
automotive services companies
„„ Long-term attitude
„„ Significant investment capabilities
„„ Facilitates partnerships
„„ End-to-end 360º range of automotive services
which are modular and joined up
„„ Unique in the automotive space
Cox Automotive operates across the entire
vehicle ecosystem and our connected business
offers a seamless, linked up, client experience.
We offer modular services that work together
to create a connected journey for our clients.
„„ We operate across the vehicle ecosystem with
a range of products and services to support all
stages of the vehicle lifecycle
„„ We bring together the best and brightest partners
and teams to create value, efficiency and
opportunity for our clients to run their businesses
more effectively and profitably
„„ Structured and visible client accountability
„„ Industry-wide data and intelligence
Connected Business
MANHEIM
The Vehicle Movement Quote Comparison Site
Vehicle selling made easy!
Money yourMotors.com4Money yourMotors.com4 ™
MANHEIM
The Vehicle Movement Quote Comparison Site
Vehicle selling made easy!
Money yourMotors.com4Money yourMotors.com4 ™
As a worldwide leading provider of products and
services, we have the unique position of owning a
great depth and breadth of data that spans the
automotive ecosystem.
We offer a range of data, tools and services that help
our clients make smarter decisions at every stage of
the vehicle lifecycle.
Data Intelligence & Insight
Connecting our clients to data
and information to enable them
to make better decisions.
Data aggregation of
market intelligence and
external information.
Providing our clients with the
actionable insight they need to
understand their business and
take immediate action to
positively impact their profit.
Data tools and management,
reporting, dashboards.
Working with our clients to
implement tangible change to
business process and practices,
that deliver real improvements
and return on investment.
Client support, client partnering,
operation delivery.
Data ServicesTools
IN USE
Vehicle being driven
by a company car driver
or private motorist
OFF USE
A company car
defleet or consumer
part exchange
RETAIL
The retail sale to a
consumer or a business
by a motor dealer
WHOLESALE
The sale of the
vehicle into the
wholesale market
A cost effective and simple stock
funding plan for independent and
franchised used vehicle dealers to
buy and manage stock.
Connecting consumers, in a more
informed and transparent
environment, with car dealers and
vendors of products and services.
A comprehensive range of digital
and software services for
manufacturers, franchise and
independent dealers that drive
all areas of their business through
the process of vehicle retailing.
MANHEIM MANHEIM
We collect vehicles, process them,
add value and get them back into
the market to maximise return for
our clients faster than anyone else.
The Vehicle Movement Quote Comparison Site
Our Brands, Spanning
The Used Vehicle Lifecycle
Cox Automotive operates in all parts of the
used vehicle lifecycle with an end-to-end
offering of products and services.
F I N A N C I A L
S E R V I C E S
I N V E N T O R Y
S E R V I C E S
M E D I A
S O F T W A R E
Transporting vehicles
for our clients in the most
cost efficient, convenient
way possible
Professional, reliable
delivery, with a range of
options for customers to
choose from
Recording vehicle condition
for accurate valuation,
handling and processing
Recording the condition
of vehicles, comprehensively
accurately and independently
in order to facilitate trusted
exchange at every
transition stage
Ensuring vehicles are
looking their best when
presented for sale
Professional cleaning and
valeting services with a
range of options
Adding value to a
vehicle by improving
its cosmetic condition
Repairing minor damage and
wear and tear to bodywork
and interiors to improve
vehicle grading and
enhance value
Allocating vehicles to
channels to optimise return
and speed of sale
Using our unique wholesale
to retail data coverage, we
can allocate each vehicle to
the channels where it will
get the best sale price and
sell the fastest
We collect vehicles, process them, add value and get them back into the market
to maximise return for our clients faster than anyone else.
I N V E N T O R Y S E R V I C E S
VALETINGTRANSPORT RECONDITIONING
INSPECTION
SERVICES
CHANNEL
MANAGEMENT
MANHEIM
Vehicle Solutions
MANHEIM
Auction Services
Providing the environment,
process and buyers to
maximise value through the
physical sales channel
Professional, reliable
auctioneering service
in an efficient operating
environment
Providing a range of online
options for sellers and buyers
to maximise value through
virtual sales channels
Providing a range of online
options for sellers and
buyers to maximise value
through virtual sales
channels
Taking the complete live
auction experience and
service to the buyers
Professional, reliable
auctioneering service in
a convenient location
PHYSICAL
AUCTION
INSIGHT
DIGITAL
AUCTION
MOBILE
AUCTION
Helping our clients
make smarter decisions
at every stage of the
vehicle lifecycle
We do this by translating our
automotive expertise and
data into guidance, products
and services so clients can
take the most effective
actions to maximise return
on investment
We collect vehicles, process them, add value and get them back into the market
to maximise return for our clients faster than anyone else.
I N V E N T O R Y S E R V I C E S
A comprehensive range of digital and software services for manufacturers, franchise and
independent dealers that drive all areas of their business through the process of vehicle retailing.
MANHEIM
Auction Services
Helping our clients
make smarter decisions
at every stage of the
vehicle lifecycle
We do this by translating our
automotive expertise and
data into guidance, products
and services so clients can
take the most effective
actions to maximise return
on investment
Delivering innovative
marketing solutions that
help our clients maximise
their retail success
We do this with tools and
services that promote clients
brands’ businesses and
vehicles, to reach the right
consumers at the right time
in the right places
Helping our clients with the
effective engagement and
management of their
customers to maximise
lifetime value
We do this by helping our
clients manage sales leads,
from prospect to sale and
onto a long-term relationship;
constantly measuring and
providing feedback to drive
efficiency of the marketing
and sales effort
INSIGHT MARKETING RELATIONSHIP
S O F T W A R E
Helping our clients to provide
great in-life service that
builds satisfaction, loyalty
and drives repeat business
We do this by providing
integrated systems that
support and manage
clients’ maintenance
and repair offering
Solutions enabling our clients
to operate their business with
maximum efficiency, allowing
them more time to focus on
customer engagement
We do this by providing
clients with powerful tools to
help manage their business
RETENTION MANAGE
Retail Services
F I N A N C I A L
S E R V I C E S
A cost effective and simple
stock funding plan for
independent and franchised
used vehicle dealers to buy
and manage stock
STOCK
FINANCING
Connecting consumers, in a more informed and
transparent environment, with car dealers and
vendors of products and services.
Connecting buyers and
sellers of vehicles through
a consumer-led search and
buy process
Driving sales leads for
dealer clients with smart,
intuitive products that reflect
consumer needs throughout
the car search, buy and
sell process
MARKETPLACE
M E D I A
Movex is a B2B platform connecting used vehicle transport demand with
used vehicle logistics supply and saves the user time and money.
Our innovative platform allows users to place jobs for over 600 transport companies
to bid on. The platform returns them highly competitive quotes. Users can be assured
of the quality of the transport company they select, by viewing other users’ reviews
and details of the transporter’s insurance.
We like to make things simple for our defleet clients. So wherever your fleet
vehicles are located throughout mainland UK, just contact Manheim and we’ll
arrange vehicle collection and vehicle delivery straight to any one of our 17 UK
auction centres or to any destination.
Whether there’s one car to collect or 100, it’s all the same to us, because we have our
own fleet and also have access to over 200 car and commercial vehicle transporters,
plus the ability to call upon in excess of 500 plate drivers. This guarantees that we’re
geared up to provide efficient and reliable vehicle delivery and vehicle collection, with
no fuss and even less hassle – whenever you need us!
The Vehicle Movement Quote Comparison Site
Transportation
Off Use VEHICLE SOLUTIONS
There’s a lot of trust involved with running a fleet of vehicles, and a lot of money
at stake too. That’s why when a vehicle is ready to leave your fleet, you’ll want to
know what kind of condition it’s in and whether you can expect it to fetch a
healthy price at auction. So why leave it to chance?
Manheim’s highly trained and trusted team of inspectors can provide a thorough
vehicle inspection off-site at the point of collection, or on-site once they’re
delivered to our car auction centre. Each inspector is fully BVRLA-trained and
carries out vehicle inspections using the latest hand-held technology. This ensures
that every piece of important information is recorded during a vehicle inspection
and submitted immediately. So, as soon as we know about the
condition of your vehicles, so will you.
Off-site
On-site
When you need to be as transparent as possible and have a vehicle inspection when
your customer is present, our off-site inspections fit the bill. Manheim’s professional
inspectors can work in partnership with our collection drivers, and thoroughly assess
a vehicle at the same time it is collected. We work to comprehensive BVRLA vehicle
inspection ‘fair wear & tear’ guidelines, or your own standards if you prefer.
There are other times when it might be more convenient to have your vehicles
inspected at one of our 17 auction centres. Vehicles are inspected to the published
inspection standard and a report is produced. Any vehicle exceptions to the
standards are reported and a repair cost estimate is included.
Inspection Services
Off Use VEHICLE SOLUTIONS
Finding the space to store a single vehicle can be relatively straightforward.
Finding space to store an entire fleet isn’t, unless of course you have acres
of secure land with enough storage capacity for thousands of vehicles or you
know a company like Manheim, which does.
Our two vehicle storage facilities at Coventry and Bruntingthorpe are centrally
located in the heart of the UK and have been purposely designed to provide short
and medium term vehicle storage.
Storage
A professional car valet is a straightforward and very cost-effective way to
instantly improve the appeal of your vehicle. Getting your car looking its best
inside and out usually means it will attract more interest from bidders and
buyers, often sell for a higher price, or even sell faster.
Manheim’s professional car valeting team provides a large range of services, from a
basic wash and leather to a thorough retail-standard deep clean on more than half a
million cars every year.
Valeting
Off Use VEHICLE SOLUTIONS
It’s vital that you always get the best possible resale price for your fleet vehicles
and making sure each vehicle goes to the car auction in the best possible
condition plays a large part in that.
Manheim’s highly-trained car repair and car reconditioning technicians are respected
and trusted throughout the motor trade, repairing dents, scuffs, scratches and minor
damage to upholstery on over 100,000 vehicles every year.
Reconditioning
Off Use VEHICLE SOLUTIONS
Off Use VEHICLE SOLUTIONS
Channel Management
Using our innovative eCommerce platform
Manheim can provide continuous vehicle
availability, concurrently making a vehicle
available via multiple channels.
Simulcast
manheim.co.uk
Physical
Auction
dealer-auction.com
3rd Party
Suppliers
Mobile
Auction
Online
Auction
Buy Now
Bid Event
With 17 UK centres, 50 weekly sales, and 100 years of experience, we’re first
choice for buying and selling in-lane and online at auction.
Physical Auction Digital Auction Mobile Auction
Professional, reliable auctioneering service in an
efficient operating environment. With 17 centres
across the UK, fast and efficient processes, leading
vendors and engagement with a range of buyers,
we work hard to maximise value through the
physical sales channel.
All our auctions are available online via our award-
winning Simulcast platform making it easy to buy
wherever you are, while our products and services
help ensure a trusted exchange every time.
By providing a range of online options for sellers
and buyers to maximise value through virtual sales
channels we offer a choice of ways to buy and sell
in a trusted online environment.
By harnessing our industry-leading mobile auctioneering
technology we can provide a professional, reliable
auctioneering service in a convenient location enabling
us to take the complete live auction experience and
service direct to your buyers.
Wholesale AUCTION SERVICES
With 17 UK centres, 50 weekly sales, and 100 years of experience, we’re the
first choice for buying and selling in-lane and online at auction.
Cars Commercial Vehicles
We offer a vast selection of cars of all ages and mileage. Manheim has developed
long-standing partnerships with vendors across all sectors of the UK, having
relationships with providers of 91% of the total fleet volume of the FN50 and
providing at least one service to 98% of the Top 200 Dealer groups.
We’re passionate about the world of commercial vehicles, which helps to explain
why we’re the UK’s number one CV auction business – financially secure, transparent
and trusted.
Physical Auction
Wholesale AUCTION SERVICES
Manheim UK Auction Centres
1.	 Shotts
2.	 Washington
3.	 Leeds
4.	 A1 Knottingley
5.	 Haydock
6.	 Manchester
7.	 Mansfield
8.	 Shepshed
9.	 Birmingham
10.	 Bruntingthorpe
11.	 Coventry
12.	 Northampton
13.	 Colchester
14.	 Wimbledon
15.	 Gloucester
16.	 Bristol
17.	 Plymouth
7
6
5 4
1
2
3
8
9 10
11
12
13
15
1416
17
Wholesale AUCTION SERVICES
Digital Auction
Wholesale AUCTION SERVICES
Digital Auction
Buy Now
Bid Events
Online Auction
Driver Sales
Trade Desk Sales
When you’ve found the right stock and need to buy it fast, Buy Now makes it
possible. Cars are listed online with a fixed Buy Now price. So, if the price is right
you can make your purchase instantly with a single click. There’s no haggling, no
bidding and no waiting around to see if your offer will be accepted. What’s more,
these cars are available online 24/7, so you can browse at any time of day and
buy when and wherever it suits you best.
We offer the most flexible, convenient fast and effective way to buy and sell vehicles
online. We offer a range of trusted online channels and we are constantly seeking to
find more efficient ways to enable buyers and sellers to come together.
Ever wondered how simple things would be if you could go online and bid for cars
and commercial vehicles, any time of day? Our timed Bid Events let you do exactly
that. Vehicles are listed online with the Bid Event start and end time shown, you then
get ready to place bids against the clock 24/7, during the scheduled Bid Event dates
and times, for the vehicles you want.
If you’re looking for the simplest way to buy quality stock, take a look at our calendar
of scheduled open and closed online auctions. Use your mobile, tablet, laptop or PC to
browse and bid from the comfort of your own dealership, choosing from a regular
selection of exclusive fresh-to-market vehicles. Each auction is hosted live by an
experienced Manheim auctioneer. Once the auction begins you can use Live Chat
to ask questions, plus watch, bid and compete for vehicles in real time.
Manheim can facilitate the sale of the vehicle directly to a family member, friend or
colleague of the driver. This fully outsourced, white labelled service can be integrated
into a contract end logistics process to enhance the driver experience and enable the
proactive marketing of assets prior to the end of contract.
Imagine having a dedicated team member working at Manheim, looking out for cars
that are the perfect fit for your dealership. That’s exactly what it’s like when you work
with our Trade Sales Team. You’ll have a personal account manager who’ll get to
know you and your dealership. They’ll then search Manheim’s entire UK auction stock
daily to find the cars you want, even negotiating prices with the seller on your behalf
- all at no extra cost.
Wholesale AUCTION SERVICES
Mobile Auction
By harnessing our industry-leading mobile auctioneering technology we can provide
professional, reliable auctioneering service in a convenient location enabling us to
take the complete live auction experience and service direct to your buyers.
Off Site Sales
Manheim’s offsite sale solution provides a fully managed buyer event
incorporating a pop-up auction. Events can take place anywhere and are
supported by invited attendees — both physical and online. Our bespoke
events support customer needs and provide a great opportunity to drive
buyer engagement
Mobile Auction Unit
Manheim’s innovative and multi-award winning mobile auction unit, uses
a VW Amarok together with our online auction technology and brings the
physical and online buyers together via the rostrum in rear of the truck.
By selling assets directly from de-fleet locations, we help leasing
companies and fleet managers avoid the logistical challenges and
bills of transporting a lot of stock.
With the arrival of our new 360° vehicle imagery. Rolling out now across all auction
centres, you’ll soon be able to see vehicles online from all angles, in high resolution.
You can zoom in on images to assess any visible damage, ensuring you’re seeing
everything to a detail you can trust.
360° Vehicle Images
We’re building the most trusted vehicle inspection and preparation process to
give buyers the confidence in the vehicles they are buying and confidence in the
Manheim brand.
Before many vehicles are made available at any Manheim car auction, they have
already been thoroughly examined by one of our highly-qualified vehicle inspectors,
and graded according to its condition. Our inspectors look at every inch of a vehicle’s
exterior and when the inspection is completed, each vehicle is awarded one of six
NAMA Grades, depending on the type of damage noted. The inspection reports are
available to view on our website, giving you the data to buy with confidence.
Condition Reports
Manheim Assured offers buyers peace of mind through a comprehensive vehicle
check for cars. Our team of industry-qualified technicians inspect the mechanical
condition of many vehicles before they are offered for sale at auction.
A comprehensive report is produced as part of the car’s inspection report, covering
15 different points. We check in areas such as the engine, transmission, steering and
brakes. If the vehicle isn’t as described it can be returned for repair of refund.
Manheim Assured
We’re building the best client service experience possible. We pride ourselves on
making it easy for clients everyday. We’re leveraging data to drive meaningful and
effective relationships with our buyers.
Buyer Engagement Strategy
Wholesale AUCTION SERVICES
Using real-time data and daily market activity, Seller Advance offers dealers
the most intelligent used car valuation service available today. Seller Advance
sends valuations instantly to your salesman’s PC or iPad and with 97%
accuracy, gives your teams the ability to offer competitive part-exchange
prices and negotiate sales with real confidence.
Cash When You Most Need It
We’re so confident in the accuracy of Seller Advance vehicle valuations that we can
even arrange to make a next day cash advance into your bank account by BACS.
You’ll benefit from having working capital available immediately, and any differences
between the advance and the final sale price at auction will be reconciled after the
actual sale. Accurate Valuations
Deal Maker
Clear and accurate vehicle information is key to providing the best possible part-
exchange valuations. Image Capture simplifies the process by providing up to 20
high-quality digital images showing vehicle type, specification, colour and trim, plus
detailed evidence of any areas of damage. With a brief description included with each
image, and tags to specific areas of the vehicle, you’ll find that providing a realistic
and accurate valuation becomes much easier.
Deal Maker offers a holistic view of all potential part exchanges across your network.
It can improve sale conversions by enabling buyers to increase the amount offered on
part exchanges, and influence retail transactions. Deal Maker also reduces the time
and cost associated with sourcing stock, preventing the need to withdraw vehicles
from the auction process at the last minute.
Wholesale AUCTION SERVICES
Dealer-Auction.com is a subscription-based online auction of trade-in vehicles
from UK franchise dealers. Registered buyers have year-round 24/7 access to
inventory, enabling them to bid online for stock they might otherwise not be
able to buy. A bidding tool lets buyers bid and buy cars without constant
auction monitoring.
Wholesale AUCTION SERVICES
Data Aggregation
A world-class data suite enabling fast, flexible data interrogation. A single
environment for our clients to gain a strong and robust foundation for commercial
insight and business performance. We enable our clients to view their data through
world class visualisation tools and services which are flexible and intuitive.
Helping our clients to make smarter and more informed decisions by providing
actionable insight at every stage of the vehicle life cycle. Our unique position in
the market gives us the breadth and depth of data required to deliver
authoritative insight into the automotive market.
Market View
Insight
Pricing and Valuations
Our solutions allow our clients to benchmark their current business, stock and
online marketing performance against the market to provide context which further
enhances their ability to make decisions when identifying opportunities for growth.
Providing meaningful and actionable insight to our clients through the use of predictive
modelling, our insight solutions drive tailored recommendations which can optimise
and ultimately automate decision making in a modern automotive dealership.
We provides trusted, market leading retail and wholesale valuation tools
which provide our clients with the most accurate and up-to-date pricing information,
informing valuation and purchasing decisions which maximise our clients’ ROI.
Retail RETAIL SERVICES
Insight
We provide the UK’s leading manufacturers and thousands of dealers with powerful
tools, data and services to help them professionally market their cars and their
business to customers. These solutions seek to inform customers in their research
and buying phases, with the aim of driving strong enquiries and engagement.
Used Vehicle Locators
Imagery and Video
Inventory Management
Digital Management
Our powerful marketing solutions have been specifically developed to provide all
the tools you need to promote your business, communicating your key messages
across all relevant marketing channels.
With over two decades of experience in the automotive industry starting with the
first national used vehicle locator (a client relationship which continues to this day)
we have the knowledge and experience to consistently deliver an engaging and
informative web presence for an automotive brand or dealer to maximise customer
engagement and enquiries.
It’s a proven fact that having no imagery reduces the amount of people who look at
your inventory online, more than that, powerful and professional imagery can increase
your vehicle sales by as much as 20%. Manheim has been at the forefront of used
inventory imaging for over 15 years and continues to offer unrivalled professional
services coupled with initiative digital tools to help our clients inventory shine.
Powerful tools that help dealers to both manage their inventory, supported by a variety
of data sources to create detailed, informative vehicle information packs which are
then used to market inventory across their digital channels. This information is key in
helping a vehicle to be found online and to help customers to choose their next car.
Today’s customers have access to a wealth of information when making any purchase,
so it is imperative to meet that need, and our solutions help our clients to do this
through easy-to-use management tools coupled with a wide variety of rich
specification data so online researchers can see what they need to make a decision.
Retail RETAIL SERVICES
Marketing
A customer relationship begins at the moment they first make contact with you,
effective engagement and proactive follow up from a dealership builds that
relationship and opens the opportunity for a long-term opportunity to supply
that customer with vehicles for many years. Manheim has constantly invested in
cutting edge products and services, our full end-to-end ‘Customer and Vehicle
Relationship Management’ system that supports them in effectively managing
their sales leads and ongoing customer relationships.
CVRM
Integrated Solutions
Live Chat
Our new CVRM solution incorporates the best of everything we know about
successfully managing profitable customer relationships throughout the buying cycle.
Our solutions allow our clients to capture customer and enquiry information and to
track and develop the potentially long term relationship with the vehicle buyer.
It’s a fact that over 80% of all your customers will now begin their vehicle search
using their mobile, tablet or PC. Live chat gives you a personal presence online
and helps you make the most of every online opportunity.
Telephony
Our powerful and cost effective call recording and tracking solutions allow dealers to
maximise every call for opportunity and customer satisfaction, the system ensures
complete transparency of all call activity across the business. Cost effective to
enable, the results speak for themselves with our clients reporting improvements
in sales and aftersales performance.
Key systems integrations with Seller Advance, F&I providers and Inventory systems
across the Cox Automotive and wider market ensures our system supports everything
a dealer needs to successfully transact a vehicle sale, seamlessly and effectively
from within our CVRM solution. We are constantly seeking to bring new integrations
to market to further support a client’s capability to engage with their customers.
Retail RETAIL SERVICES
Relationship
Underpinning a client’s business are core management capabilities that sit at
the heart of dealership operations. The tools, data and services we offer help
our clients to run their business by supporting detailed financial management
as well as ensuring their team assets are properly resourced and developed.
All these solutions are linked into our wider ecosystem to enable a seamless,
single view of business performance.
People Management
Our tools and services allow our clients to manage training, human
resources and skills to allow your team to be utilised and developed
for maximum operational effectiveness.
Revenue Management Cost Management
We will provide tools and data to help our clients to manage their revenues,
from billing and transaction management to accounts receivable and credit
control. Linked into our wider ecosystem we will provide complete transparency
and operational efficiencies.
We provide tools and data to support our clients in managing accounts payable,
purchases, expenses and taxes to support efficient business performance.
Retail RETAIL SERVICES
Manage
Motors.co.uk is a car search portal that aims to make car buying, selling and
owning easy by empowering and enlightening automotive buyers and sellers
with smart, intuitive tools. Launched in 2007 and acquired by Manheim in 2012,
Motors.co.uk offers over 350,000 cars for sale from over 5,500 of the UK’s
leading automotive retailers. Products and Tools
Marketing
Partnerships & Reach
Dealer Proposition
Motors.co.uk delivers high quality, cost-effective response to automotive retailers in
the UK. Through its extensive consumer marketing activity and network partnerships
it enables advertisers to reach car buyers at every point in the ownership cycle.
Motors.co.uk is home to a number of innovative tools that help buyers and sellers
make the right decisions, including Smart Search, What’s Mine Worth? and Night
Owl. Car dealers on Motors.co.uk also have access to The Eye, a world-class
response tracking dashboard that gives them full visibility on the return of their
advertising spend and their top performing stock.
Motors.co.uk is supported in its mission to make car buying, selling and owning
easier by memorable and high-profile advertising across TV, radio, digital and
outdoor platforms, encouraging car owners to “Search Smart. Buy Right.”
Motors.co.uk operates a network of websites, powering the cars sales channel
on some of the UK’s leading automotive sites including Parkers.co.uk, Sunday Times
Driving.co.uk, SunMotors.co.uk, Carsite.co.uk, Honest John, and Carfused.com
as well as the used car channels for over 300 local newspaper group sites.
Combined, Motors.co.uk and its network enable dealers to reach 4.2 million
visitors each month (comScore, January 2016).
Retail MARKETPLACE
Retail RETAIL SERVICES
Retention
Our aftersales solution is tailored around the needs of your dealership and
designed to manage all of the key operational functions, including inbound
and outbound booking management, workshop tracking with a fully integrated
inspection system, and full management analysis of your department.
Vehicle Inspections
Contact Management
Booking Management
Using our new Advisor app customers can be checked into the dealership efficiently
and with a more personal approach. Verification of work required, confirmation of
contact details and initial inspection of the vehicle can all be undertaken using our
tablet based solution. Track and manage the progress of customer vehicles in your
workshop throughout the day with colour-coded, instant updates on status, as well
as alerts and notifications for jobs that require urgent attention.
Our inspection system enables technicians to undertake a full safety inspection on
the vehicle, to log any additional work that may be required on the day or in the
future. Fully supported with media capture, it allows advisors to discuss the work
identified with confidence and share supporting images and video clips directly with
the customer.
Customer contact management sits at the heart of our Retention products and allows
you to effectively manage service, repair and campaign contacts with your customers
via telephone, SMS, E-mail and mail solutions. Contact data is generated directly from
the Retention products, the Dealer Management System or third party applications.
Throughout the process, customer information is updated and amended to ensure you
have the most up-to-date contact records.
All bookings for the dealership are scheduled in real-time, allowing you to make
bookings simultaneously across our inbound and outbound products, as well as
providing the option for true online booking on your dealer or manufacturer website,
all seamlessly integrated into one central diary management system.
Workshop Management
A NextGear Capital Stocking Plan provides a cost-effective and simple way to
buy and manage your stock. Developed for independent and franchised used
vehicle dealers, and available through partner auction houses, wholesalers, for
trade deals and part exchange. A NextGear Capital Stocking Plan has some
exciting options that could make a real difference to your business, your selling
power and your profitability.
Wholesale FINANCIAL SERVICES
We are
innovative
Our team members
are our most
important resource
We empower our teams, recognise and reward
achievement, support each other’s decisions
and trust one another to do the very best job
possible. We are personable - people like
working with us and we like working with
each other.
We will be leaders in our chosen markets, we
are forward-thinking, challenge ourselves and
progress because we have great ideas and have
the expertise to make the best ones happen.
Our clients are
our lifeblood
We will delight our clients by understanding
what they want and delivering high-quality
service and solutions. We are passionate
about being the best in everything we do.
We make a positive
difference in
our community
We treat our team members, clients and
suppliers with respect at all times.We foster a
safe and sustainable workplace and support
the communities in which we operate.
We value
diversity
and inclusion
We celebrate our differences. We know we
are a much stronger team when we combine
our strengths and work together to achieve
great results.
Our Values
Our Team
Michael Buxton
Chief Executive Officer
Inventory
Services
Car Buying
Tim Hudson
Managing Director
Inventory Services
Nigel Fletcher
Managing Director
Car Buying Services
Software
& Media
Martin Forbes
Managing Director
Software & Media
Clare Field
Group Marketing
Director
Alison Fisher
Group HR Director
Jeremy Lewis
Chief Information
Officer
Darren Mornin
Group Finance
Director
GroupFinancial
Services
NextGear Capital
Global
David Mercer
Managing Director
NextGear Capital
© Cox Automotive Inc. March 2016
SM324 v6

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Cox Automotive

  • 2. Our Vision Our Mission Our Proposition To provide world class products and services that simplify the trusted exchange of vehicles and maximise value for our clients in the global automotive marketplace Automotive solutions you can trust, all in one place and easy to use, so you can make more money, more efficiently. To transform the way the world buys, sells and owns vehicles
  • 3. Cox Automotive is one of the leading providers of automotive products and services on the global stage. Current international physical and digital operations Current digital presence worldwide Current partner operations COUNTRIES COUNTRIES COUNTRIES 30 70 42
  • 4. Cox Automotive has built the strongest portfolio in the industry, with more than 25 brands that together provide end-to-end automotive solutions. MANHEIM The Vehicle Movement Quote Comparison Site Vehicle selling made easy! Money yourMotors.com4Money yourMotors.com4 ™ TEAM MEMBERS 30,000+ CLIENTS 40,000+ LOCATIONS WORLDWIDE 119 SOLD VEHICLES EACH YEAR 5Million IN VALUE $45Billion VEHICLES HANDLED EACH YEAR 8Million
  • 5. How we are different ScaleMore Innovative Fully Connected „„ Leading provider of products and services that span the automotive ecosystem worldwide „„ Innovation and leadership is in the Cox Enterprises Inc. DNA „„ First to market in many areas: Simulcast, Seller Advance, professional vehicle imagery, used vehicle locators, and RMS Automotive „„ Acquiring and developing businesses to build presence across the automotive services industry – Motors.co.uk, Dealer-Auction.com, NextGear Capital, WeWantAnyCar.com, Movex and money4yourmotors.com „„ Cox Automotive UK operates across 4 groups – Inventory Services, Software, Media and Financial Services „„ We offer a seamless client experience across the vehicle lifecycle „„ Our access to unique wholesale and retail vehicle data gives us unrivalled insight „„ Part of the largest used & new vehicle wholesaling and retailing organisation in the world – Cox Automotive „„ Largest volume of vehicles handled and sold globally – 8 million vehicles each year „„ Single biggest employer in the automotive services sector: 30k team members worldwides Family Owned Breadth of Offering „„ Subsidiary of Cox Enterprises Inc. founded in 1898, one of the world’s largest privately owned communications, media and automotive services companies „„ Long-term attitude „„ Significant investment capabilities „„ Facilitates partnerships „„ End-to-end 360º range of automotive services which are modular and joined up „„ Unique in the automotive space
  • 6. Cox Automotive operates across the entire vehicle ecosystem and our connected business offers a seamless, linked up, client experience. We offer modular services that work together to create a connected journey for our clients. „„ We operate across the vehicle ecosystem with a range of products and services to support all stages of the vehicle lifecycle „„ We bring together the best and brightest partners and teams to create value, efficiency and opportunity for our clients to run their businesses more effectively and profitably „„ Structured and visible client accountability „„ Industry-wide data and intelligence Connected Business MANHEIM The Vehicle Movement Quote Comparison Site Vehicle selling made easy! Money yourMotors.com4Money yourMotors.com4 ™
  • 7. MANHEIM The Vehicle Movement Quote Comparison Site Vehicle selling made easy! Money yourMotors.com4Money yourMotors.com4 ™ As a worldwide leading provider of products and services, we have the unique position of owning a great depth and breadth of data that spans the automotive ecosystem. We offer a range of data, tools and services that help our clients make smarter decisions at every stage of the vehicle lifecycle. Data Intelligence & Insight Connecting our clients to data and information to enable them to make better decisions. Data aggregation of market intelligence and external information. Providing our clients with the actionable insight they need to understand their business and take immediate action to positively impact their profit. Data tools and management, reporting, dashboards. Working with our clients to implement tangible change to business process and practices, that deliver real improvements and return on investment. Client support, client partnering, operation delivery. Data ServicesTools
  • 8. IN USE Vehicle being driven by a company car driver or private motorist OFF USE A company car defleet or consumer part exchange RETAIL The retail sale to a consumer or a business by a motor dealer WHOLESALE The sale of the vehicle into the wholesale market A cost effective and simple stock funding plan for independent and franchised used vehicle dealers to buy and manage stock. Connecting consumers, in a more informed and transparent environment, with car dealers and vendors of products and services. A comprehensive range of digital and software services for manufacturers, franchise and independent dealers that drive all areas of their business through the process of vehicle retailing. MANHEIM MANHEIM We collect vehicles, process them, add value and get them back into the market to maximise return for our clients faster than anyone else. The Vehicle Movement Quote Comparison Site Our Brands, Spanning The Used Vehicle Lifecycle Cox Automotive operates in all parts of the used vehicle lifecycle with an end-to-end offering of products and services. F I N A N C I A L S E R V I C E S I N V E N T O R Y S E R V I C E S M E D I A S O F T W A R E
  • 9. Transporting vehicles for our clients in the most cost efficient, convenient way possible Professional, reliable delivery, with a range of options for customers to choose from Recording vehicle condition for accurate valuation, handling and processing Recording the condition of vehicles, comprehensively accurately and independently in order to facilitate trusted exchange at every transition stage Ensuring vehicles are looking their best when presented for sale Professional cleaning and valeting services with a range of options Adding value to a vehicle by improving its cosmetic condition Repairing minor damage and wear and tear to bodywork and interiors to improve vehicle grading and enhance value Allocating vehicles to channels to optimise return and speed of sale Using our unique wholesale to retail data coverage, we can allocate each vehicle to the channels where it will get the best sale price and sell the fastest We collect vehicles, process them, add value and get them back into the market to maximise return for our clients faster than anyone else. I N V E N T O R Y S E R V I C E S VALETINGTRANSPORT RECONDITIONING INSPECTION SERVICES CHANNEL MANAGEMENT MANHEIM Vehicle Solutions
  • 10. MANHEIM Auction Services Providing the environment, process and buyers to maximise value through the physical sales channel Professional, reliable auctioneering service in an efficient operating environment Providing a range of online options for sellers and buyers to maximise value through virtual sales channels Providing a range of online options for sellers and buyers to maximise value through virtual sales channels Taking the complete live auction experience and service to the buyers Professional, reliable auctioneering service in a convenient location PHYSICAL AUCTION INSIGHT DIGITAL AUCTION MOBILE AUCTION Helping our clients make smarter decisions at every stage of the vehicle lifecycle We do this by translating our automotive expertise and data into guidance, products and services so clients can take the most effective actions to maximise return on investment We collect vehicles, process them, add value and get them back into the market to maximise return for our clients faster than anyone else. I N V E N T O R Y S E R V I C E S
  • 11. A comprehensive range of digital and software services for manufacturers, franchise and independent dealers that drive all areas of their business through the process of vehicle retailing. MANHEIM Auction Services Helping our clients make smarter decisions at every stage of the vehicle lifecycle We do this by translating our automotive expertise and data into guidance, products and services so clients can take the most effective actions to maximise return on investment Delivering innovative marketing solutions that help our clients maximise their retail success We do this with tools and services that promote clients brands’ businesses and vehicles, to reach the right consumers at the right time in the right places Helping our clients with the effective engagement and management of their customers to maximise lifetime value We do this by helping our clients manage sales leads, from prospect to sale and onto a long-term relationship; constantly measuring and providing feedback to drive efficiency of the marketing and sales effort INSIGHT MARKETING RELATIONSHIP S O F T W A R E Helping our clients to provide great in-life service that builds satisfaction, loyalty and drives repeat business We do this by providing integrated systems that support and manage clients’ maintenance and repair offering Solutions enabling our clients to operate their business with maximum efficiency, allowing them more time to focus on customer engagement We do this by providing clients with powerful tools to help manage their business RETENTION MANAGE Retail Services
  • 12. F I N A N C I A L S E R V I C E S A cost effective and simple stock funding plan for independent and franchised used vehicle dealers to buy and manage stock STOCK FINANCING Connecting consumers, in a more informed and transparent environment, with car dealers and vendors of products and services. Connecting buyers and sellers of vehicles through a consumer-led search and buy process Driving sales leads for dealer clients with smart, intuitive products that reflect consumer needs throughout the car search, buy and sell process MARKETPLACE M E D I A
  • 13. Movex is a B2B platform connecting used vehicle transport demand with used vehicle logistics supply and saves the user time and money. Our innovative platform allows users to place jobs for over 600 transport companies to bid on. The platform returns them highly competitive quotes. Users can be assured of the quality of the transport company they select, by viewing other users’ reviews and details of the transporter’s insurance. We like to make things simple for our defleet clients. So wherever your fleet vehicles are located throughout mainland UK, just contact Manheim and we’ll arrange vehicle collection and vehicle delivery straight to any one of our 17 UK auction centres or to any destination. Whether there’s one car to collect or 100, it’s all the same to us, because we have our own fleet and also have access to over 200 car and commercial vehicle transporters, plus the ability to call upon in excess of 500 plate drivers. This guarantees that we’re geared up to provide efficient and reliable vehicle delivery and vehicle collection, with no fuss and even less hassle – whenever you need us! The Vehicle Movement Quote Comparison Site Transportation Off Use VEHICLE SOLUTIONS
  • 14. There’s a lot of trust involved with running a fleet of vehicles, and a lot of money at stake too. That’s why when a vehicle is ready to leave your fleet, you’ll want to know what kind of condition it’s in and whether you can expect it to fetch a healthy price at auction. So why leave it to chance? Manheim’s highly trained and trusted team of inspectors can provide a thorough vehicle inspection off-site at the point of collection, or on-site once they’re delivered to our car auction centre. Each inspector is fully BVRLA-trained and carries out vehicle inspections using the latest hand-held technology. This ensures that every piece of important information is recorded during a vehicle inspection and submitted immediately. So, as soon as we know about the condition of your vehicles, so will you. Off-site On-site When you need to be as transparent as possible and have a vehicle inspection when your customer is present, our off-site inspections fit the bill. Manheim’s professional inspectors can work in partnership with our collection drivers, and thoroughly assess a vehicle at the same time it is collected. We work to comprehensive BVRLA vehicle inspection ‘fair wear & tear’ guidelines, or your own standards if you prefer. There are other times when it might be more convenient to have your vehicles inspected at one of our 17 auction centres. Vehicles are inspected to the published inspection standard and a report is produced. Any vehicle exceptions to the standards are reported and a repair cost estimate is included. Inspection Services Off Use VEHICLE SOLUTIONS
  • 15. Finding the space to store a single vehicle can be relatively straightforward. Finding space to store an entire fleet isn’t, unless of course you have acres of secure land with enough storage capacity for thousands of vehicles or you know a company like Manheim, which does. Our two vehicle storage facilities at Coventry and Bruntingthorpe are centrally located in the heart of the UK and have been purposely designed to provide short and medium term vehicle storage. Storage A professional car valet is a straightforward and very cost-effective way to instantly improve the appeal of your vehicle. Getting your car looking its best inside and out usually means it will attract more interest from bidders and buyers, often sell for a higher price, or even sell faster. Manheim’s professional car valeting team provides a large range of services, from a basic wash and leather to a thorough retail-standard deep clean on more than half a million cars every year. Valeting Off Use VEHICLE SOLUTIONS
  • 16. It’s vital that you always get the best possible resale price for your fleet vehicles and making sure each vehicle goes to the car auction in the best possible condition plays a large part in that. Manheim’s highly-trained car repair and car reconditioning technicians are respected and trusted throughout the motor trade, repairing dents, scuffs, scratches and minor damage to upholstery on over 100,000 vehicles every year. Reconditioning Off Use VEHICLE SOLUTIONS
  • 17. Off Use VEHICLE SOLUTIONS Channel Management Using our innovative eCommerce platform Manheim can provide continuous vehicle availability, concurrently making a vehicle available via multiple channels. Simulcast manheim.co.uk Physical Auction dealer-auction.com 3rd Party Suppliers Mobile Auction Online Auction Buy Now Bid Event
  • 18. With 17 UK centres, 50 weekly sales, and 100 years of experience, we’re first choice for buying and selling in-lane and online at auction. Physical Auction Digital Auction Mobile Auction Professional, reliable auctioneering service in an efficient operating environment. With 17 centres across the UK, fast and efficient processes, leading vendors and engagement with a range of buyers, we work hard to maximise value through the physical sales channel. All our auctions are available online via our award- winning Simulcast platform making it easy to buy wherever you are, while our products and services help ensure a trusted exchange every time. By providing a range of online options for sellers and buyers to maximise value through virtual sales channels we offer a choice of ways to buy and sell in a trusted online environment. By harnessing our industry-leading mobile auctioneering technology we can provide a professional, reliable auctioneering service in a convenient location enabling us to take the complete live auction experience and service direct to your buyers. Wholesale AUCTION SERVICES
  • 19. With 17 UK centres, 50 weekly sales, and 100 years of experience, we’re the first choice for buying and selling in-lane and online at auction. Cars Commercial Vehicles We offer a vast selection of cars of all ages and mileage. Manheim has developed long-standing partnerships with vendors across all sectors of the UK, having relationships with providers of 91% of the total fleet volume of the FN50 and providing at least one service to 98% of the Top 200 Dealer groups. We’re passionate about the world of commercial vehicles, which helps to explain why we’re the UK’s number one CV auction business – financially secure, transparent and trusted. Physical Auction Wholesale AUCTION SERVICES
  • 20. Manheim UK Auction Centres 1. Shotts 2. Washington 3. Leeds 4. A1 Knottingley 5. Haydock 6. Manchester 7. Mansfield 8. Shepshed 9. Birmingham 10. Bruntingthorpe 11. Coventry 12. Northampton 13. Colchester 14. Wimbledon 15. Gloucester 16. Bristol 17. Plymouth 7 6 5 4 1 2 3 8 9 10 11 12 13 15 1416 17 Wholesale AUCTION SERVICES
  • 21. Digital Auction Wholesale AUCTION SERVICES Digital Auction Buy Now Bid Events Online Auction Driver Sales Trade Desk Sales When you’ve found the right stock and need to buy it fast, Buy Now makes it possible. Cars are listed online with a fixed Buy Now price. So, if the price is right you can make your purchase instantly with a single click. There’s no haggling, no bidding and no waiting around to see if your offer will be accepted. What’s more, these cars are available online 24/7, so you can browse at any time of day and buy when and wherever it suits you best. We offer the most flexible, convenient fast and effective way to buy and sell vehicles online. We offer a range of trusted online channels and we are constantly seeking to find more efficient ways to enable buyers and sellers to come together. Ever wondered how simple things would be if you could go online and bid for cars and commercial vehicles, any time of day? Our timed Bid Events let you do exactly that. Vehicles are listed online with the Bid Event start and end time shown, you then get ready to place bids against the clock 24/7, during the scheduled Bid Event dates and times, for the vehicles you want. If you’re looking for the simplest way to buy quality stock, take a look at our calendar of scheduled open and closed online auctions. Use your mobile, tablet, laptop or PC to browse and bid from the comfort of your own dealership, choosing from a regular selection of exclusive fresh-to-market vehicles. Each auction is hosted live by an experienced Manheim auctioneer. Once the auction begins you can use Live Chat to ask questions, plus watch, bid and compete for vehicles in real time. Manheim can facilitate the sale of the vehicle directly to a family member, friend or colleague of the driver. This fully outsourced, white labelled service can be integrated into a contract end logistics process to enhance the driver experience and enable the proactive marketing of assets prior to the end of contract. Imagine having a dedicated team member working at Manheim, looking out for cars that are the perfect fit for your dealership. That’s exactly what it’s like when you work with our Trade Sales Team. You’ll have a personal account manager who’ll get to know you and your dealership. They’ll then search Manheim’s entire UK auction stock daily to find the cars you want, even negotiating prices with the seller on your behalf - all at no extra cost.
  • 22. Wholesale AUCTION SERVICES Mobile Auction By harnessing our industry-leading mobile auctioneering technology we can provide professional, reliable auctioneering service in a convenient location enabling us to take the complete live auction experience and service direct to your buyers. Off Site Sales Manheim’s offsite sale solution provides a fully managed buyer event incorporating a pop-up auction. Events can take place anywhere and are supported by invited attendees — both physical and online. Our bespoke events support customer needs and provide a great opportunity to drive buyer engagement Mobile Auction Unit Manheim’s innovative and multi-award winning mobile auction unit, uses a VW Amarok together with our online auction technology and brings the physical and online buyers together via the rostrum in rear of the truck. By selling assets directly from de-fleet locations, we help leasing companies and fleet managers avoid the logistical challenges and bills of transporting a lot of stock.
  • 23. With the arrival of our new 360° vehicle imagery. Rolling out now across all auction centres, you’ll soon be able to see vehicles online from all angles, in high resolution. You can zoom in on images to assess any visible damage, ensuring you’re seeing everything to a detail you can trust. 360° Vehicle Images We’re building the most trusted vehicle inspection and preparation process to give buyers the confidence in the vehicles they are buying and confidence in the Manheim brand. Before many vehicles are made available at any Manheim car auction, they have already been thoroughly examined by one of our highly-qualified vehicle inspectors, and graded according to its condition. Our inspectors look at every inch of a vehicle’s exterior and when the inspection is completed, each vehicle is awarded one of six NAMA Grades, depending on the type of damage noted. The inspection reports are available to view on our website, giving you the data to buy with confidence. Condition Reports Manheim Assured offers buyers peace of mind through a comprehensive vehicle check for cars. Our team of industry-qualified technicians inspect the mechanical condition of many vehicles before they are offered for sale at auction. A comprehensive report is produced as part of the car’s inspection report, covering 15 different points. We check in areas such as the engine, transmission, steering and brakes. If the vehicle isn’t as described it can be returned for repair of refund. Manheim Assured We’re building the best client service experience possible. We pride ourselves on making it easy for clients everyday. We’re leveraging data to drive meaningful and effective relationships with our buyers. Buyer Engagement Strategy Wholesale AUCTION SERVICES
  • 24. Using real-time data and daily market activity, Seller Advance offers dealers the most intelligent used car valuation service available today. Seller Advance sends valuations instantly to your salesman’s PC or iPad and with 97% accuracy, gives your teams the ability to offer competitive part-exchange prices and negotiate sales with real confidence. Cash When You Most Need It We’re so confident in the accuracy of Seller Advance vehicle valuations that we can even arrange to make a next day cash advance into your bank account by BACS. You’ll benefit from having working capital available immediately, and any differences between the advance and the final sale price at auction will be reconciled after the actual sale. Accurate Valuations Deal Maker Clear and accurate vehicle information is key to providing the best possible part- exchange valuations. Image Capture simplifies the process by providing up to 20 high-quality digital images showing vehicle type, specification, colour and trim, plus detailed evidence of any areas of damage. With a brief description included with each image, and tags to specific areas of the vehicle, you’ll find that providing a realistic and accurate valuation becomes much easier. Deal Maker offers a holistic view of all potential part exchanges across your network. It can improve sale conversions by enabling buyers to increase the amount offered on part exchanges, and influence retail transactions. Deal Maker also reduces the time and cost associated with sourcing stock, preventing the need to withdraw vehicles from the auction process at the last minute. Wholesale AUCTION SERVICES
  • 25. Dealer-Auction.com is a subscription-based online auction of trade-in vehicles from UK franchise dealers. Registered buyers have year-round 24/7 access to inventory, enabling them to bid online for stock they might otherwise not be able to buy. A bidding tool lets buyers bid and buy cars without constant auction monitoring. Wholesale AUCTION SERVICES
  • 26. Data Aggregation A world-class data suite enabling fast, flexible data interrogation. A single environment for our clients to gain a strong and robust foundation for commercial insight and business performance. We enable our clients to view their data through world class visualisation tools and services which are flexible and intuitive. Helping our clients to make smarter and more informed decisions by providing actionable insight at every stage of the vehicle life cycle. Our unique position in the market gives us the breadth and depth of data required to deliver authoritative insight into the automotive market. Market View Insight Pricing and Valuations Our solutions allow our clients to benchmark their current business, stock and online marketing performance against the market to provide context which further enhances their ability to make decisions when identifying opportunities for growth. Providing meaningful and actionable insight to our clients through the use of predictive modelling, our insight solutions drive tailored recommendations which can optimise and ultimately automate decision making in a modern automotive dealership. We provides trusted, market leading retail and wholesale valuation tools which provide our clients with the most accurate and up-to-date pricing information, informing valuation and purchasing decisions which maximise our clients’ ROI. Retail RETAIL SERVICES Insight
  • 27. We provide the UK’s leading manufacturers and thousands of dealers with powerful tools, data and services to help them professionally market their cars and their business to customers. These solutions seek to inform customers in their research and buying phases, with the aim of driving strong enquiries and engagement. Used Vehicle Locators Imagery and Video Inventory Management Digital Management Our powerful marketing solutions have been specifically developed to provide all the tools you need to promote your business, communicating your key messages across all relevant marketing channels. With over two decades of experience in the automotive industry starting with the first national used vehicle locator (a client relationship which continues to this day) we have the knowledge and experience to consistently deliver an engaging and informative web presence for an automotive brand or dealer to maximise customer engagement and enquiries. It’s a proven fact that having no imagery reduces the amount of people who look at your inventory online, more than that, powerful and professional imagery can increase your vehicle sales by as much as 20%. Manheim has been at the forefront of used inventory imaging for over 15 years and continues to offer unrivalled professional services coupled with initiative digital tools to help our clients inventory shine. Powerful tools that help dealers to both manage their inventory, supported by a variety of data sources to create detailed, informative vehicle information packs which are then used to market inventory across their digital channels. This information is key in helping a vehicle to be found online and to help customers to choose their next car. Today’s customers have access to a wealth of information when making any purchase, so it is imperative to meet that need, and our solutions help our clients to do this through easy-to-use management tools coupled with a wide variety of rich specification data so online researchers can see what they need to make a decision. Retail RETAIL SERVICES Marketing
  • 28. A customer relationship begins at the moment they first make contact with you, effective engagement and proactive follow up from a dealership builds that relationship and opens the opportunity for a long-term opportunity to supply that customer with vehicles for many years. Manheim has constantly invested in cutting edge products and services, our full end-to-end ‘Customer and Vehicle Relationship Management’ system that supports them in effectively managing their sales leads and ongoing customer relationships. CVRM Integrated Solutions Live Chat Our new CVRM solution incorporates the best of everything we know about successfully managing profitable customer relationships throughout the buying cycle. Our solutions allow our clients to capture customer and enquiry information and to track and develop the potentially long term relationship with the vehicle buyer. It’s a fact that over 80% of all your customers will now begin their vehicle search using their mobile, tablet or PC. Live chat gives you a personal presence online and helps you make the most of every online opportunity. Telephony Our powerful and cost effective call recording and tracking solutions allow dealers to maximise every call for opportunity and customer satisfaction, the system ensures complete transparency of all call activity across the business. Cost effective to enable, the results speak for themselves with our clients reporting improvements in sales and aftersales performance. Key systems integrations with Seller Advance, F&I providers and Inventory systems across the Cox Automotive and wider market ensures our system supports everything a dealer needs to successfully transact a vehicle sale, seamlessly and effectively from within our CVRM solution. We are constantly seeking to bring new integrations to market to further support a client’s capability to engage with their customers. Retail RETAIL SERVICES Relationship
  • 29. Underpinning a client’s business are core management capabilities that sit at the heart of dealership operations. The tools, data and services we offer help our clients to run their business by supporting detailed financial management as well as ensuring their team assets are properly resourced and developed. All these solutions are linked into our wider ecosystem to enable a seamless, single view of business performance. People Management Our tools and services allow our clients to manage training, human resources and skills to allow your team to be utilised and developed for maximum operational effectiveness. Revenue Management Cost Management We will provide tools and data to help our clients to manage their revenues, from billing and transaction management to accounts receivable and credit control. Linked into our wider ecosystem we will provide complete transparency and operational efficiencies. We provide tools and data to support our clients in managing accounts payable, purchases, expenses and taxes to support efficient business performance. Retail RETAIL SERVICES Manage
  • 30. Motors.co.uk is a car search portal that aims to make car buying, selling and owning easy by empowering and enlightening automotive buyers and sellers with smart, intuitive tools. Launched in 2007 and acquired by Manheim in 2012, Motors.co.uk offers over 350,000 cars for sale from over 5,500 of the UK’s leading automotive retailers. Products and Tools Marketing Partnerships & Reach Dealer Proposition Motors.co.uk delivers high quality, cost-effective response to automotive retailers in the UK. Through its extensive consumer marketing activity and network partnerships it enables advertisers to reach car buyers at every point in the ownership cycle. Motors.co.uk is home to a number of innovative tools that help buyers and sellers make the right decisions, including Smart Search, What’s Mine Worth? and Night Owl. Car dealers on Motors.co.uk also have access to The Eye, a world-class response tracking dashboard that gives them full visibility on the return of their advertising spend and their top performing stock. Motors.co.uk is supported in its mission to make car buying, selling and owning easier by memorable and high-profile advertising across TV, radio, digital and outdoor platforms, encouraging car owners to “Search Smart. Buy Right.” Motors.co.uk operates a network of websites, powering the cars sales channel on some of the UK’s leading automotive sites including Parkers.co.uk, Sunday Times Driving.co.uk, SunMotors.co.uk, Carsite.co.uk, Honest John, and Carfused.com as well as the used car channels for over 300 local newspaper group sites. Combined, Motors.co.uk and its network enable dealers to reach 4.2 million visitors each month (comScore, January 2016). Retail MARKETPLACE
  • 31. Retail RETAIL SERVICES Retention Our aftersales solution is tailored around the needs of your dealership and designed to manage all of the key operational functions, including inbound and outbound booking management, workshop tracking with a fully integrated inspection system, and full management analysis of your department. Vehicle Inspections Contact Management Booking Management Using our new Advisor app customers can be checked into the dealership efficiently and with a more personal approach. Verification of work required, confirmation of contact details and initial inspection of the vehicle can all be undertaken using our tablet based solution. Track and manage the progress of customer vehicles in your workshop throughout the day with colour-coded, instant updates on status, as well as alerts and notifications for jobs that require urgent attention. Our inspection system enables technicians to undertake a full safety inspection on the vehicle, to log any additional work that may be required on the day or in the future. Fully supported with media capture, it allows advisors to discuss the work identified with confidence and share supporting images and video clips directly with the customer. Customer contact management sits at the heart of our Retention products and allows you to effectively manage service, repair and campaign contacts with your customers via telephone, SMS, E-mail and mail solutions. Contact data is generated directly from the Retention products, the Dealer Management System or third party applications. Throughout the process, customer information is updated and amended to ensure you have the most up-to-date contact records. All bookings for the dealership are scheduled in real-time, allowing you to make bookings simultaneously across our inbound and outbound products, as well as providing the option for true online booking on your dealer or manufacturer website, all seamlessly integrated into one central diary management system. Workshop Management
  • 32. A NextGear Capital Stocking Plan provides a cost-effective and simple way to buy and manage your stock. Developed for independent and franchised used vehicle dealers, and available through partner auction houses, wholesalers, for trade deals and part exchange. A NextGear Capital Stocking Plan has some exciting options that could make a real difference to your business, your selling power and your profitability. Wholesale FINANCIAL SERVICES
  • 33. We are innovative Our team members are our most important resource We empower our teams, recognise and reward achievement, support each other’s decisions and trust one another to do the very best job possible. We are personable - people like working with us and we like working with each other. We will be leaders in our chosen markets, we are forward-thinking, challenge ourselves and progress because we have great ideas and have the expertise to make the best ones happen. Our clients are our lifeblood We will delight our clients by understanding what they want and delivering high-quality service and solutions. We are passionate about being the best in everything we do. We make a positive difference in our community We treat our team members, clients and suppliers with respect at all times.We foster a safe and sustainable workplace and support the communities in which we operate. We value diversity and inclusion We celebrate our differences. We know we are a much stronger team when we combine our strengths and work together to achieve great results. Our Values
  • 34. Our Team Michael Buxton Chief Executive Officer Inventory Services Car Buying Tim Hudson Managing Director Inventory Services Nigel Fletcher Managing Director Car Buying Services Software & Media Martin Forbes Managing Director Software & Media Clare Field Group Marketing Director Alison Fisher Group HR Director Jeremy Lewis Chief Information Officer Darren Mornin Group Finance Director GroupFinancial Services NextGear Capital Global David Mercer Managing Director NextGear Capital
  • 35. © Cox Automotive Inc. March 2016 SM324 v6