DameWare v11 includes new features including remote access connections to computers outside of the firewall and centralized user & license management.

1. 1
DameWare® Remote Support v11
Sneak Peek Webinar
Glenn Gray & Craig McDonald
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

2. 2
DameWare Product Lineup
Mini Remote Control (MRC)
» Award-winning remote control tool
» Windows®, Mac® OS X®, and Linux®
» Support for Intel® vPro® KVM
» In-session chat, file transfer, &
screenshots
» Remote Smart Card authentication
» Customizable DameWare agents
DameWare Remote Support (DRS)
» Includes MRC
» DameWare Mobile for iOS® &
Android™ devices
» Support for multiple Active Directory®
sites
» Windows administration tools
» DameWare Exporter tool
2
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

3. 3
What’s New in DameWare v11?
The DameWare Central Server
» Includes:
 DameWare Administration Console
 DameWare Internet Proxy
 DameWare Mobile Gateway
3
Feature/Component Mini Remote Control DameWare Remote Support
DameWare Central Server √ √
DameWare Administration Console √ √
DameWare Internet Proxy √
DameWare Mobile Gateway √
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

4. 4
What can you do with The DameWare Central Server?
From the DW Administration Console
» Centrally manage users
» Manage and centrally activate licenses
» Share host lists
» View list of current sessions
4
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

5. 5
What can you do with the DameWare Internet Proxy?
Internet Sessions
» Remotely support end-users outside of
your firewall
5
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

6. 6
How can DameWare v11 be deployed?
» MRC and DRS can
be deployed in:
 Stand-Alone Mode
or
 Centralized Mode
6
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

7. 7
Product Demo
7
» Configuration Wizard
 Server components
» DW Administration Console
 Manage users
 Manage licenses
 The Global Hosts list
» Internet Session
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

8. 8
How to get DameWare v11
» Current Maintenance?
 V11 is free of charge
» Expired Maintenance?
 We have discounted pricing to purchase a
current maintenance contract
» Have MRC and need Internet Proxy or
Mobile Gateway?
 MRC to DRS upgrades now available
» Current Maintenance?
 Visit the SolarWinds® Customer Portal to
retrieve your v11 download
» Expired Maintenance?
 sales@dameware.com
 (855) 270-1449
» Need MRC to DRS Upgrade?
 sales@dameware.com
 (855) 270-1449
8
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.