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Software Asset Management (SAM) Best Practice in Action

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This presentation is from a recorded webinar broadcast on 22 January 2016. We focus on the areas of SAM that we see as having the biggest impact on reducing the cost and complexity for IT budget managers.

This will focus on the 4Ps of SAM: People; Process; Products; Partners, and we will look at the tangible benefits to maturing in each area.

Publicada em: Tecnologia
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Software Asset Management (SAM) Best Practice in Action

  1. 1. 1 © SoftwareONE AG 2015 | Confidential SAM Best Practice in Action Friday 22ndJanuary 2016 Michael Paling SAM Consultant, SoftwareONE www.softwareone.com @SoftwareONEuk
  2. 2. 2 © SoftwareONE AG 2015 | Confidential The 4 Tiers of SAM Maturity What is Software Asset Management1 SAM Best Practice in Action | Content 2 3 4 5 Questions The 4 P’s and the 4 Tiers of SAM Maturity SAM Process Examples
  3. 3. What is Software Asset Management? “…all of the infrastructure and processes necessary for the effective management, control and protection of the software assets…throughout all stages of their lifecycle.” Frameworks: • ISO 19770-1 • ITIL v3
  4. 4. SAM Process Examples Organisational Management Processes for SAM 4.2 Control Environment for SAM Corporate Governance Process for SAM Roles and Responsibilities for SAM Polices, Processes and Procedures for SAM Competence in SAM 4.3 Planning and Implementation Processes for SAM Planning for SAM Implementation of SAM Monitoring and Review of SAM Continual Improvement of SAM Core SAM Processes 4.4 Inventory Processes for SAM Software Asset Identification Software Asset Inventory Management Software Asset Control 4.5 Verification and Compliance Processes for SAM Software Asset Record Verification Software Licensing Compliance Software Asset Security Compliance Compliance Verification for SAM 4.6 Operations Management Processes and Interfaces for SAM Relationship and Contract Management for SAM Financial Management for SAM Service Level Management for SAM Security Management for SAM Primary Process Interfaces for SAM 4.7 Life Cycle Process Interfaces for SAM Change Management Process Software Development Process Software Deployment Process Problem Management Process Acquisition Process Software Release Management Process Incident Management Process Retirement Process ISO19770-1 SAM processes
  5. 5. The 4 Tiers of SAM Maturity Trustworthy Data – Knowing what you have so you can manage itTier 1 Full ISO Conformance – Achievingbest in class strategic SAMTier 4 Tier 3 Operational Integration – Improving efficiency & effectiveness Tier 2 Practical Management – Improving management controls & driving immediate benefit
  6. 6. The 4 P’s and the 4 Tiers of SAM Maturity Full ISO Conformance – Achievingbest in class strategic SAM Trustworthy Data – Knowing what you have so you can manage itTier 1 Tier 2 Tier 4 Tier 3 Operational Integration – Improving efficiency & effectiveness Practical Management – Improving management controls & driving immediate benefit
  7. 7. Product Process PartnersPeople The 4 P’s and the 4 Tiers of SAM Maturity Inventory, Recognition, & Licence Management Reporting & Controls Integration into help/service desk End to End automation Inventory & Verification Process Organisational Management Operational Management & Integration All remaining processes Knowledge on SAM tools, & Publisher SME’s SME’s to interpret reporting & advise on ‘Best Experience’ Consider benefits of Outsourcing to SME’s Independent Conformance Verification Single Point of Responsibility, Input from SME’s Roles & Responsibilities for Organisational Management Broaden R&R to wider IT & non-IT Formalising all R&R (i.e. RACI matrix)
  8. 8. Questions
  9. 9. Upcoming Webinars
  10. 10. 10 © SoftwareONE AG 2015 | Confidential www.softwareone.com Thank You

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