Key discussion points:
How do Claims and Underwriting typically relate? Why align Underwriting and Claim departments at Society? What changes did Society make and how? What impact did the change have on results?
2. SOCIETY INSURANCE
A regional commercial P&C carrier specializing in
restaurants, bars, supermarkets, convenience stores,
medical clinics and artisan contractors.
Located in Fond du Lac, WI and writing in the states of
Wisconsin, Indiana, Illinois and Iowa.
Founded in 1915 to meet the Workers Comp needs of
threshermen Society has since grown to $150 million in
written premiums and $116 million in surplus.
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3. SOCIETY…A CASE STUDY
Key discussion points:
How do Claims and Underwriting typically relate?
Why align Underwriting and Claim departments at Society?
What changes did Society make and how?
Impact on results
Next steps
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4. SOCIETY…A CASE STUDY
A brief history of claims and underwriting relationships at
Society.
“Underwriting writes it and claims is the mop up service.”
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5. SOCIETY…A CASE STUDY
Why align?
Much to learn from each other that can improve organizational results.
What changes were implemented? How?
Four key elements to creating the shift.
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6. SOCIETY…A CASE STUDY
Four Key Factors to Creating Alignment between Claims
and Underwriting
Relationships
Communication
Ownership
Persistence
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7. SOCIETY…A CASE STUDY
Relationships
Has to be a priority to department heads.
• Set the example and reinforce the expectations
Top/down and bottom/up
Communication
Formal
Informal
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10. PAL Slip and Falls
WI 2011
IL 2011
IN 2011
IA 2011
All States 2011
Slip and Falls
$1,316,170
$1,343,413
$428,873
$266,855
$3,355,311
# of Falls
451
363
105
67
986
Avg Fall
$2,918
$3,701
$4,085
$3,983
$3,403
WI 2012
IL 2012
IN 2012
IA 2012
All States 2012
$1,512,601
$2,133,068
$273,798
$148,035
$4,067,502
454
397
105
61
1017
$3,332
$5,373
$2,608
$2,427
$4,000
WI 2013
IL 2013
IN 2013
IA 2013
All States 2013
$1,905,480
$1,864,500
$345,562
$260,134
$4,375,676
456
284
110
46
896
$4,179
$6,565
$3,141
$5,655
$4,884
11. PAL Liquor Claims
2012 Liquor Claims
# of Claims
Illinois
54
Indiana
Iowa
8
14
TOTAL
76
Note the drop in the number of Liquor
Liability claims, 76 claims in 2012 to
40 claims in 2013. Also, improvement
in all 3 states.
Liquor Claims 2012 and 2013
54
2013 Liquor Claims
# of Claims
Illinois
28
Indiana
Iowa
6
6
TOTAL
2
0
1
2
28
40
2
0
1
3
IL
14
8
6
IN
6
IA
12. QUESTIONS?
Thank you!
William Bunzel, CPCU
VP – Property Auto Liability Claims
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D. Holly Lifke, CPCU, MBA, AIC, CIC
VP – Commercial Underwriting