KonnectSocial is a Social Media monitoring, analytics and reporting tool built by marketers to help businesses grow through insights on the social web.

1. Profile Keyword: Vodafone
-Listening Post (15 day Report) - June 20 - July 4 2013
-Geographies- All countries
Report Published on: 4th July 2013

2. Objective
• Track and Monitor online conversations from the web
and social media on Brand and Competition
• Identify Key platforms and Influencers
• Identify how competitors are faring on social media

3. Keywords Mapped
Primary Keyword: Vodafone
Containing any of the following keywords:
• Network
• India
• Customer service
• Users
• Verizon
• Piramal
And not containing these keywords:
• Sim card
• zoozoo

4. Key Highlights - Web
• Total 302 conversations. 55% News sites, 43%
blogs and 2% on forums
• Top countries: India, United States, United
Kingdom, Australia
• Top Sites: thehindubusinessline.com,
economictimes.indiatimes.com,
timesofindia.indiatimes.com, www.ciol.com,
medianama.com, in.reuters.com, voanews.com
• Sentiment: 97% non negative and 3% negative

5. Key Highlights - Web
Type of Conversations on different platforms

6. Key Highlights - Web
Conversations in different countries

7. Key Highlights - Web
Conversations by Negative Sentiment

8. Key Highlights - Twitter
• Total 3989 conversations.
• Influencers talking about us: Suhel Seth – 2 Mentions
having 194,450 followers and Klout Score of 72
• Followers on Twitter handle: 11890 followers were
added in last 15 days.
• Retweets: Total 229. With maximum (28) retweets on
23rd June. Following tweet was retweeted the most

9. Influencers List
• Total 28 Tweets from News Channels in India, 3 from
Bollywood, 23 from Social Media Experts and none
from Indian Politicians
• Maximum Tweets are by Reuters India. They have
108,649 followers and their Klout score is 71
• One Negative Tweet by Influencers. India Today. They
have 133,876 followers & their Klout score is 88
Konnect Social lets you create a list of influencers in the industry. So we have created 4 Lists
here: Bollywood, Social Media Experts, News Channels and Indian Politicians

10. Brand Comparison on Facebook
Total Fans:
The basic parameter on Facebook starts with number of fans or likes and a sizable number of fans are required to
drive any kind of engagement on social media.
Vodafone Zoozoos is the winner in terms of fans followed by Tata Docomo. The relative share of Fans is : Vodafone
Zoozoos - 35% , Tata Docomo - 34% , Aircel India - 12% , Idea - 11% , Airtel India - 6%

11. Brand Comparison on Facebook
Engagement and Engagement as percentage of Fans
• The currency of social media is Engagement and the percentage of fans engaging with the brand.
• Vodafone Zoozoos has generated maximum engagement – 705,926 which is 5.01% of the total fans (14,083,556) in
last 15 days and Airtel India has generated least engagement – 9,462 which is 0.39% of their total fans (2,432,476)
• Relative Share of engagement: Vodafone Zoozoos – 36%, Tata Docomo – 34%, Aircel India – 12%, Idea – 12%, Airtel
India – 6%

12. Brand Comparison on Facebook
Engagement Over Time
Vodafone Zoozoos which has generated maximum engagement in the selected period has 24 Jun - 30 Jun as the
most popular week which accounts to 59% (292,352) of their total engagement.
In the same week Aircel India generated 114,938, Airtel India generated 5,082, Idea generated 42,998, Tata
Docomo generated 199,992 total engagement

13. Brand Comparison on Facebook
Likes Over Time
For Vodafone Zoozoos maximum new fans in last 15 days were added on 22nd June 2013 - 34,384

14. Brand Comparison on Facebook
Engagement By Post Type:
In the selected period, Vodafone Zoozoos which generated maximum engagement shared 1 link, 14 photos, 11 status, followed by
Aircel India - 2 status, 2 questions, 40 photos,
Airtel India - 33 links, 93 photos, 1 video, 1265 status,
Idea - 400 status, 8 videos, 3 questions, 13 link, 88 photos,
Tata Docomo - 2 link, 642 status, 5 videos, 32 photos

15. Brand Comparison on Twitter
Followers:
Vodafone India: 92,099
Airtel India: 64,913
Tata Docomo: 79,671
Idea Cellular: 15,823
Aircel: 27,750
Followers added from 20th June to 4th July 2013:
Vodafone India: 11,890
Airtel India: 6,814
Tata Docomo: 3,632
Idea Cellular: 533
Aircel: 2,587

16. Brand Comparison on Twitter
Mentions Over Time:
In last 15 days Vodafone India received maximum mentions and Idea Cellular received least number of mentions. For Vodafone
India which received maximum mentions, the week 24 Jun - 30 Jun was the most active with 1845 mentions. In the same week
Idea Cellular received 120 mentions.

17. Brand Comparison on Twitter
Retweets Over Time:

18. Brand Comparison on Twitter
Most Engaged Users:
Most Engaged users are the ones who mention you more frequently in their Tweets. Following are the most engaged users for each brand :
Vodafone India: 007manish007 - 181 Followers
Airtel India: trivan205 - 5302 Followers
Tata Docomo: lisamendes0 - 158 Followers

19. Brand Comparison on Twitter
Top Users by Followers:
Top users by followers are influencers in the industry (having large number of followers base)
Vodafone India: suhelseth - [194450 Followers], 2 Tweets
Airtel India: tinucherian - [149587 Followers], 1 Tweet
Tata Docomo: dhawaldamania - [42169 Followers], 1 Tweet

20. Brand Comparison on Youtube
Total Subscribers:
• Vodafone India: 15, 500 http://www.youtube.com/user/vodafoneipl
• Airtel: 6,568 http://www.youtube.com/user/INAirtel
• TataDocomo: 4,278 http://www.youtube.com/user/tatadocomo

21. Brand Comparison on Youtube
• For Vodafone India, videos with 21 to 40 secs generate maximum views. Vodafone India has 54 videos in this duration and
10,972,347 total views
• Airtel India (select InAirtel from dropdown. Chart is not shown above) has maximum videos in greater than 3 mins video duration
and total views for videos in this duration is 888,147. Airtel India gets maximum views for videos in 41 to 60 secs
• Tata Docomo has maximum videos (12) in 21 to 40 secs duration and they generate maximum views. Total 1,175,410 views

22. Brand Comparison on Youtube

23. Brand Comparison on Youtube

24. Brand Comparison on Youtube
Most Rated Video

25. Brand Comparison on Youtube

26. Brand Comparison on Youtube

27. Thank You!