Cristina Toselli - The New BPER Intranet: a collaboration history

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Cristina Toselli speaking at the Social Business Forum 2014

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Cristina Toselli - The New BPER Intranet: a collaboration history

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SEA, in the last years, has focused its attention in using – day by day more – advanced and digital-centric communication tools and models. The arrival point of this digital transformation process will be a new digital workplace that has an important goal: becoming a unique digital interface, made to support communication, cooperation, knowledge sharing and internal processes. SEA talks about tangible objectives that are the main guidelines and the concrete evolution of this up to date communication model.

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The speech focuses on digital innovation from the point of view of a pharmaceutical company: how technology can integrate the offer of drugs and therapeutic solutions for the healthcare and well-being of citizens. Last year the app I-nonni was presented as a Sanofi start-up project with the primary goal of connecting the older adults with relatives and health professionals, such as doctors and pharmacists, in an easy and effective way. This year the progress in the services offered will be presented, as well as a study proving the effectiveness of the digital fitness tool that we developed with the aim of training the cognitive abilities of older adults (and not only).

I-nonni 2.0: when digital becomes therapeutics

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To date Social Analytics have been solely focussed on the consumer in a B2C context. The efforts have been led by marketers developing and sending brand content as social media into the consumer social channels of Facebook, twitter, Instagram and the like. With the rise of Enterprise Social Networking, enterprise social analytics approaches have simply been migrated from the consumer world and dominated by activity measures. By using online Yammer social networking data collected from over 20 enterprises worldwide, we show how these measures can work against Enterprise goals of collaboration, relationship building and Empowerment. Alternative measures centred on social cohesion provide the best indicator for Enterprise goal achievement.

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Platforms create value in a manner and to a degree that was unimaginable just 10 years ago. But they’re only one example of a new class of innovations, driven by technology, that offer today’s entrepreneurs the real-life equivalent of super powers. Exponential technologies like network computing systems and artificial intelligence are disrupting everything from how we fight the global scourge of counterfeiting to how we explore the universe. Entrepreneurs who harness these powers can do far more than good business: like superheroes, they can tackle the grandest challenges of our age.

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In the first 10 years of our life, parents teach us to stay with the others, to learn, to share and to develop our empathy. They teach us to use different art forms, to test ourselves with sport and to learn new rules. Our parents encourage us to achieve, to risk, to fight our fears, to overcome our character and emotional barriers. Then suddenly we find ourselves behind a desk, behind a mountain of books and, for the following 15 years, obsessed with the ability to express a performance and with the ability to respond to specific questions finding the right answers. We forget our manual skills and the ability to design the world around us. Then we enter into the work ecosystem with this experiences. Today to address the exponential dynamics of our times and to draw success, Corporates need to rely on skills, methods and tools inspired to those we use during the first 10 years of life when our instinct drove us to ask questions in a continuos way. This is the key to change the corporate culture, to achieve new goals and to face the new paradigms of business. Corporates through collective innovation processes and co-design tools need to start to find the new right questions in order to find the new answers. They can no longer rely on the same answers they have proposed over the last years.

Collective innovation: finding the right questions with co-design - Ivan Ortenzi

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Do you sometimes feel like you’re drowning in marketing software? If you could channel Dr. McCoy from Star Trek, would you find yourself blurting out in frustration, “Damn it, Jim, I’m a marketer not an IT architect!” You’re not alone. Marketing has been overrun by software, and it’s changing the dynamics of profession in ways that can seem foreign and uncomfortable. But, as software developers might say, “This is actually a feature, not a bug.” Software gives marketers a greatly expanded creative palette to design memorable customer experience masterpieces — and the leverage to reach a much broader and more engaged audience with them. The secret to success, however, is not in the technology itself — but rather adapting marketing management to this new software-powered environment. In this presentation, marketing technologist Scott Brinker, author of the new book Hacking Marketing, will show you how.

Hacking Marketing - Scott Brinker

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Opening & Welcome - Rosario Sica, Emanuele Scotti

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Design thinking, simplicity, high-image / low-text, mobile responsiveness: these are the cornerstones of good interaction design and the principles that have been used for redesigning the City of Venice web presence to put users’ needs first. Single-sign-on digital services, news and social wall, e-commerce and all the info one may need to live and experience the city. There is no reason why e-gov web platforms should not be as simple and straight-forward as private sector sites are.

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Digital is now firmly part of every business. But even with technology being today an integral part of the organization and its strategy, it is people who will build the success in a world that continues to reinvent itself at an unprecedented rate. The Digital Transformation is all about people! #BarillagoesDigital is a journey that will transform Barilla into a fully Digital enterprise creating value for the Business and putting the Barilla people at the center of the transformation.

#Barillagoesdigital: the digital transformative journey - Alessandra Ardrizzoia

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Everybody knows phrases like “did you get my email”, “Can you send me the latest version of the document?”, “I cannot access that information right now!”, “my inbox is full!” and many more very well, and honestly, when did you stop following all your email threads? In private we have fun using WhatsApp, skype, SMS, social media streams like facebook, xing, linkedin and share data through dropbox, iCloud and so on. Nevertheless, in business, we are writing, answering and forwarding complex emails with questionable distribution lists and gigabytes of redundant attachments. Thomas Becker will give an insight, how Document Future AG faces the challenge of improving internal and external communications and document sharing using a collaborative purely cloud based infrastructure.

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How a digital platform can boost cooperation among sale forces, improving their on-field effectiveness? The answer is OpenBar, the Heineken Italia social collaboration platform, projected and developed for the B.U HoReCa in order to support the sales forces daily activities, making the information sharing easier, quicker and enjoyable. OpenBar is an example of how a mobile platform can be a strategic asset for a company, helping employees in being always up-to-date about the business roadmap and goals, making them protagonists.

OpenBar for social sales collaboration - Massimo Barboni

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At the dawn of the 4th industrial revolution, smart organizations need to transform their businesses and processes to enter new international markets and opportunities adopting new digital platforms and processes. Those who will make such transition smoother and more effectively than others for their workforces and customers will lead new markets and conquer new positions. This presentation introduces how the convergence of new technological trends such as electronic performance support, learning analytics, robotic proces automation and cognitive technologies may help organiations cross the digital disruption chasm without falling into it, supporting and engaging their workforces during the roll out of new IT systems and procedures. A practical case is then introduced based on the new Skillaware platform version 3.0 adopted by the leading automotive first tier supplier, Brembo brakes, to heavily reduce the time and cost to generate multi language software documentation, training materials and robotic support agents during the roll out of its new ERP and PLM solutions in its international organization.

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In our companies there are hundreds of colleagues who spontaneously like, create and positively share content related to our life at work. UniCredit decided to spot those “natural born advocates” and involve them in a dedicated Employee Advocacy Program. In the presentation UniCredit will share: how they co-designed the program with the relevant internal stakeholders; how they select, train, engage, support and acknowledge colleagues’ joining the project; how they provide content to the advocates and how the company empowers them to safely share it through their personal networks; what results they got in terms of communication impact, brand awareness and employee engagement; how they organized the program to create a company communication asset out of it.

Natural born advocates - Patrizio Regis

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This session will delve into the emerging role of design as a game changer for big corporations in the challenge of business transformation and competition with the startups world. Through a few examples, I will show how new design discipline such as service and strategic design can help even big corporations evolve their organization, empower the human experience and embrace the nimbleness and fast paced innovation practices typical of the startup ecosystem.

Design for the corporate transformation - Luca Mascaro

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We live in a connected world: every single action we take, every single move we have, every single chat we make, we deliver information and data to a server. People, companies, institutions are so full of data that they don’t even know where to start from. Moreover, analyzing all this mass of information is not that easy and the so called Big Data are changing the perimeters and the approach we need to have while analyzing data: we were used to analyze a small set of data, with a specific error prediction, with a standardized process… now everything has changed. We need to change too. But the spontaneous digital data don’t tell us everything: they don’t tell the why, they don’t tell how to surprise our consumers, they don’t tell how to engage with silent information, they don’t tell about the potential unexpressed by behaviors. This is why we need to integrate, mix, mash data coming from different perspectives, different sources, different collection methods. With this potpourri of data and methods on hands, we can approach all the areas in which data may support. We will see some cases in the areas of innovation, brand building and reputation, where integration of social data and surveys offers new strategic perspectives and insights, without stereotypes.

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Day-to-day life of a consumer is busy and only when conversations with suppliers are relevant, people are willing to free up some of their valuable time to listen and act. Especially the omni-channels challenge is what companies are often trying to address but fail to overcome. During this session Rene will provide you insights on how organizations have been enabled to apply the context of a customer into real-time omni-channel interactions – interactions that increasingly move towards digital channels but need to be in sync and consistent with the traditional channels. Being able to use context, the conversations will become relevant; relevance in conversations will lead to measurable value.

Superior customer experiences are the real coin: relevance drives results - R...

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The speech will be about how work and collaboration platforms are evolving in the face of unprecedented change. As personal social networks become more ubiquitous, collaboration in the workplace is coming into its own. The ability to share information, find resources, work on projects, using social platforms makes life easier, faster and more productive and creates a more engaged workforce. See how your business can be more productive, respond to customers faster, and beat off competitive threats by allowing people to work together better.

Collaboration in the cognitive era - Katrina Troughton

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Platforms are changing entire industries and creating entirely new markets. While platforms may look straightforward as technology, the ecosystems of adoption they enable and the interactions that ensue cannot be designed or managed by the rules of traditional business. Sangeet Paul Choudary, author of the international bestsellers Platform Revolution and Platform Scale, lays out a structured approach to designing platform firms, firms where value creation and governance models are structured to account for participating ecosystems. Illustrating factors from platforms that have now gained huge traction, this keynote lays out imperatives for the industrial firm in the age of platforms.

Platform Revolution - Sangeet Paul Choudary

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SEA towards the social intranet - Luciano Carbone

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