Personal Information
Organização/Local de trabalho
Croydon, United Kingdom, Surrey United Kingdom
Cargo
CX Leader: Getting the customer into your DNA, business operations & culture
Setor
Technology / Software / Internet
Sobre
Getting 'the customer into your DNA, your business operations & your culture' is what I do.
I am a goal-directed Customer Experience leader, a passionate Customer Champion, and a vocal advocate for customer-centricity. I possess broad & deep Customer Experience/Customer Service expertise (B2B & B2C) gained from leading CX/CS 'improvement & change' within a wide range of industries, sectors & across multiple geographies. With a proven track record of successfully architecting & implementing strategic & operational CX change which delivers positive improvements to NPS and other key CX/CS metrics. I do this by designing & leading CX/CS change programs which create the desire, motivation & c...
Marcadores
retention
customer service
metrics
customer experience
loyalty
ce
cs
cx
customer
cv
company profiles
Ver mais
Apresentações
(5)Gostaram
(17)Iso 27001 2013 Standard Requirements
Uppala Anand
•
Há 9 anos
Utilizing SharePoint for Project Management
Gregory Zelfond
•
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Document Management in SharePoint without folders - Introduction to Metadata
Gregory Zelfond
•
Há 10 anos
A Look Inside Modern & Energized Family | Dun & Bradstreet
Dun & Bradstreet
•
Há 8 anos
Customer Journey Mapping and CX Research
Marc Stickdorn
•
Há 8 anos
5 Ways To Surprise Your Audience (and keep their attention)
Slides | Presentation Design Agency
•
Há 8 anos
Mapping the customer experience: innovate using customer experience journey maps
Joyce Hostyn
•
Há 12 anos
10 Productivity Tips From Hootsuite & Evernote
Hootsuite
•
Há 8 anos
Death by powerpoint
Ian Trimble
•
Há 8 anos
Kaizen ~ Continuous Process Improvement (Cpi)
Anand Subramaniam
•
Há 14 anos
You suck at process improvement! by @ecgstudio
ECG Studio | compete on process
•
Há 11 anos
Business process improvement (special report) presentation
Michael Ligayo
•
Há 11 anos
Using an Evidence-Based Learning Strategy to Win Hearts and Minds
Laura Overton
•
Há 8 anos
LeadingAST.com - Sample 90 day leadership plan
Michael Weening
•
Há 11 anos
The Future of Newspapers and Magazines in the Digital Era
Elastic Path
•
Há 13 anos
Introduction to Customer Service Metrics
Help.com
•
Há 9 anos
State of the newspaper industry
jonathonberlin
•
Há 16 anos
Personal Information
Organização/Local de trabalho
Croydon, United Kingdom, Surrey United Kingdom
Cargo
CX Leader: Getting the customer into your DNA, business operations & culture
Setor
Technology / Software / Internet
Sobre
Getting 'the customer into your DNA, your business operations & your culture' is what I do.
I am a goal-directed Customer Experience leader, a passionate Customer Champion, and a vocal advocate for customer-centricity. I possess broad & deep Customer Experience/Customer Service expertise (B2B & B2C) gained from leading CX/CS 'improvement & change' within a wide range of industries, sectors & across multiple geographies. With a proven track record of successfully architecting & implementing strategic & operational CX change which delivers positive improvements to NPS and other key CX/CS metrics. I do this by designing & leading CX/CS change programs which create the desire, motivation & c...
Marcadores
retention
customer service
metrics
customer experience
loyalty
ce
cs
cx
customer
cv
company profiles
Ver mais