1.
EMOTIONAL INTELLEGENCE

2.
What is Emotional Intelligence
UNDERSTANDING AND EXPRESSING EMOTIONS
USING EMPATHY
HOW TO MEASURE EQ?
 BEING AWARE OF EMOTIONS
 EXPRESSING EMOTIONS
 CONTROLLING EMOTIONS
 RELATIONSIP MANAGEMENT

3.
HOW DOES OUR BRAIN WORKING?
Stage 1
Stage 2
Stage 3
Stage 4

4.
ANGRY PEOPLE REACTIONS
 Reddened skin
 Intense eye contact
 Furrowed brows
 Breathe heavily
 Raise voice
 Finger pointing
Brainstem is active, cortex (highest part of brain) is shut down, he/she cant think at this moment
 Crossed Arms
 Heart racing

5.
PEOPLE
RESPONSE =
PHYSICAL WELL BEING
+
EXPERIENCE
(GOOD OR BAD)
+
ENVIRONMENT
FAMILY BACKGROUND
CULTURE
EDUCATION

6.
INWARD
STEP 1
Being Self-
Awareness
STEP 2
Control your
Emotions
STEP 3
Aware of
social
situation
STEP 4
Managing
and
developing
relationship
OUTWARD
HOW TO ACHIVE HIGH EQ?
INSIDE OUT

7.
Step 1 Being self awareness
 Recognise your emotions
 Aware body reaction such as heart racing, reddened
skin, raise voice tone
 Do not react quickly if you are not in well-balanced
state

8.
Step 2 Managing Yourself
1. Identify the emotional reaction.
2. Remove yourself from the situation. Do not follow
emotion of the people in the situation
3. Give yourself time to recover. (60s)
4. Finding your flow and reframe how you think about
5. Choose how to respond. (Design few options and select
the best one to react)

9.
Step 3 Social Awareness
 Building social awareness is the ability to understand
others and to respond to their needs.
 It's about being aware of what's going on around you and
understanding other
 At this stage, you're gathering information, learning to pay
attention to the details of your surroundings, whether that
be noticing facial expressions and body language, or
hearing specific tones in people's voices.
Listen intently
to others
Connecting
with empthy
Make
connection
when displaying your
empathy, it is not to agree
with everything the other
person says, The key here is
balance.

10.
Step 4 Managing Relationship
 Utilize your unique style
 the more people will feel like they're making a genuine connection with
you, which will help you to build trust, and that's a critical element in managing
relationships.
 communicating your message clearly and effectively, the ability to really
listen to what others are saying, making people feel comfortable and
understood, picking up on group dynamics quickly, having a talent for
making genuine and authentic connections.
 Collect feedback to build connection
 Being adaptable and flexible in how you communicate with others.
 Effective communication is about the message received by the other
person, not the message you want to give.

11.
At the end,
√ EQ develops over the time
√ Higher EQ means that you have better control on your emotions
√ Understand each other
√ Deliver message effectively and clearly
√ Achieve win win situation

12.
Thank you