1. Shiv Kumar
IT Executive seeking for positions in Senior Technical Support & System Administration within a reputed
organization to enhance my knowledge towards perfection.
To peruse a challenging & rewarding career as an IT professional in an esteemed organization with
ample opportunities to utilize and enhance my knowledge and experience, which will be rewarding
both in term of carrier growth and job satisfaction
Advanced Technical Skill and Knowledge Areas
Operating systems: Windows server 2003, 2008, 2012, 2012R2, Windows 7/8.1/10, MAC OS & Ubuntu.
Software App: MS Office 2007/10, Active Directory, DNS, DHCP, WSUS,WDS,Print & File Server.
Mail: Outlook – Outlook Express ,2007/2010 & 2013.
Networking: TCP/IP, FTP, POP, SMTP,VPN & Firewall(Software Based).
Others Applications:Trend Micro Antivirus, VM ware, Esxi,Coral & Dristi Dialer.
Jade E-Services Pvt Ltd(Jabong.com) July’2012-Present
Profile- Technical Support Executive
Managing Active directory, DNS, DHCP, Print & File Servers.
Managing Data Storage,Backup & Maintainence activity of Drishti Dialer Server.
Working on Drishti Dialer such as managing User creation/deletion, User mapping, PRI
Changing,managing Campaign & other day to day issue.
Configuration of Device like analog GrandStream(GXW-4024) and Audio Codec(MP-124 FXS).
Installation & troubleshooting of operating systems like Windows 2003, 2008,2012,Win 7,Win 8 & on
Configuring e-mail clients such as Microsoft Outlook 2003, 2007, 2010.2013 & Outlook Express.
Support staff more than 700 user regarding of System issues, Application issue, Software issue or any
other malfunctions then coordinate with the concern team.
Supported all remote offices and home-based users remotely.
Responsible for First-level support for all server related issues.
Monitoring Networks, Server & Application through software tool (Opsview).
Perform daily system monitoring, verifying the integrity and availability of all hardware, server
resources, and application logs, and verifying completion of scheduled jobs such as backups.
Interacting with vendors for support of equipment’s & services provided by them.
Complete handling of Helpdesk support in absence of Helpdesk member by assigning tickets to
engineer and by providing telephonic support to users.
Good hands on experience on Installation, configuration of ESXi, Vm machines.
Digicall Teleservices Private limited April’2009-July’2012
2. Profile- IT Support Executive
Managing users to give rights of internet on the Microsoft ISA firewall software.
Responsible for installing, maintaining and supporting computer communication network (LAN &
User ID’s management on Microsoft Exchange server 2010.
Configuring printer on server, client and providing up to L2 Support.
Configuring and Maintenance of Users and Groups in ISDN EPABX Exchange (Coral Telecom).
Configuring creation of Campaign, user creation, mapping and Voicelog on Coral Dialer.
Configuring email outlook in exchange environment and providing day to day trouble shooting.
Remote support to the user via Team Viewer or other’s remote tool.
Windows Server (2008) and Client (Windows 7 and XP) Deployment using Desktop Imaging
Technologies like Ghost.
Installing and troubleshooting Windows XP/ Vista, windows 7.
Able to install, configure & troubleshoot email clients such as Microsoft Outlook & Outlook Express.
Preparing Daily, weekly & monthly reports such as downtime report, inventory, asset movement &
MCSA Certification on Windows Server 2008.(ID:-E780-7356)
MCP Certification on Managing & maintaining a Windows Server 2003 Environment (70-290).
Diploma in Hardware or Networking from JETKING (South Ext.), New Delhi.
Diploma in Hardware & networking from Jetking.
Possess good understanding of installation & troubleshooting of Operating Systems like Microsoft
Windows 2003, 2008,2012 Server ,Windows 7 & on Ubuntu OS.
Possess good understanding of TCP/IP protocol Suite.
Possess good understanding of OSI layers.
Possess basic understanding of Telecom concepts & ability to perform basic operations on Coral
EPABXs including adding FLC, PRI and FTC cards.
Worked with Drishti & Coral Dialer and devices like grand stream, pri lines, soft and hard dialer.
Installation and configuring of Trend Micro Antivirus.
Co-ordination with third party vendors for AMC/Warranty Support
Adept in handling server issues, troubleshooting and providing first level support in system or
server level problems.
Communication and team building skills with ability to work independently or in a team.
Excellent technical and supervisory skills involving Installation, maintenance and troubleshooting.
B.Sc. from Annamalai University.
M.Sc IT(Result Awaited) from MGU.
XII from kautilya sarvodya bal vidhalaya, CBSE, New Delhi.
X from kautilya sarvodya bal vidhalaya, CBSE, New Delhi.
Date of Birth: 23rd
Father Name: Shri Lala Ram
Martial Status: Single
Passport No: K0417971
Address: I-block, Street No.7, House No.491, Sangam Vihar, New Delhi-110062
Place: New Delhi ( SHIV KUMAR )
Date: / / 2015 Signature