1. Shirley Arnold
3947 Carmel Way
San Leandro, California, 94578
HYPERLINK "mailto:ShirleyJArnold27@gmail.com" t "_blank" ShirleyJArnold27@gmail.com /
(510) 333-3737
SUMMARY OF SKILLS AND QUALIFICATIONS
Highly ambitious and self-motivated professional with 20+ year career history including owning and
operating business venture, managing retail stores and their teams, strong customer service standards as
well as product delivery logistics and dispatching. Oversees productivity of teams; quickly surmises best
plan of action to accomplish goals, increase success and streamline a process, also resulting in cost
savings.
Experience includes payroll processing, billing, accounting, maintaining inventory, records and files.
Additionally trains teams on new processes and standards.
Other skills includes outstanding customer service, organization, problem solving and time management;
communicates effectively, both verbal and written. Works well under fast pace and demanding
timelines. Provides good teamwork as well as leadership qualifications. Fluent in: Microsoft Word &
Excel, Adobe Photoshop, Google Drive.
PROFESSIONAL EMPLOYMENT HISTORY
Progistics, Milpitas / San Leandro / Newark, CA Feb. 2015 to Present
Supervisor
Oversee 50+drivers and their productivity for the delivery of customer’s on-line orders specifically from
Amazon. Track driver routes to ensure accurate billing to Amazon. Hold accountability for bi-weekly
payroll for all drivers and billing for Amazon.
Work in a fast-paced environment;engage in teamwork and maintain a positive morale.
Coach drivers on the use of Dora (Amazon GPS Delivery Device) and its options to achieve the perfect
delivery.
Monitor system generated routing and provide viable routing rescues.
Work with Amazon to find alternative ways to process transfers and meet customer needs with greater
efficiency through use of google docs.
Ensure timely flow of packages through dispatching and training drivers. Expedite processes.
Amazon - OAK 5, Newark, CA Aug. 2014 – Feb. 2015
Supervisor
Position initiated in the Sort Center; rotated to Logistics Department to meet peak times.
Increased accuracy and integrity of the Sort Center department by carrying out daily audits.
Drove on-time deliveries and customer satisfaction by dispatching and managing multiple delivery drivers.
Created and implemented multiple tools to ensure the floor was running efficiently
Worked cross-functionally with Amazon’s operations team using freight and yard management.
Created tools and dispersed critical information using spreadsheets and google drive technology.
Coordinated team members and multiple tasks to increase the flow of product during peak times.
T-Shirt Factory, San Leandro, CA July 2013 – July 2014
Sales Consultant
Initially established this company in 1987 responsible for all operational tasks; sold business operations and
later returned as an employee for one years in a sales role.
Worked collaboratively with graphic designers to create custom design t-shirts for work and sports.
Managed orders and oversaw inventory for printing production and ensured on time ordering of products to
meet customer demand and timelines.
Provided superior ongoing customer service as well as organizational skills; kept abreast of timelines to
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2. Shirley Arnold Page 2 of 2
For Your Entertainment, Newark / Hanford, CA 2006 - 2013
Store Manager / Store Director
Managed operational tasks including HR duties; this included hiring, training and supervising employees.
Increased sales and customer satisfaction by identifying customer needs; also created a fun atmosphere store
experience which helped to increase employee morale.
Maximized sales and profitability by leading business initiatives; this included store presentation, marketing
execution, inventory management, customer service, risk management, payroll management, and all
other operational tasks.
Blockbuster, San Leandro, CA 2004 - 2006
Manager
Managedteamsforafastpaceretailerwhichofferedvideorentalsalesanddirectsalesofproducts,includingmaintainingclient
accounts.
Hiredandtrainedallnewemployees;communicatedcompanystandardsandprogramsinaclearandconcisemanner.
Executed marketing and merchandising programs; supervised team members to meet productivity.
Utilized labor management tools such as effective scheduling to maximize profitability margins.
Bath & Body Works, Emeryville / Berkeley, CA 2002 - 2004
Store Manager
Managed all store operations for a retailer which provides an array of body and bath products.
Handled HR functions responsible for a team of up to 15. Duties included recruiting, hiring, training,
mentoring and coaching sales team.
Established strong customer service standards which proved successful. Implemented training on how to
provide superior client support including product knowledge which resulted in increasing customer
satisfaction and sales revenue.
Oversaw resource planning, forecasting, inventory management as well as merchandising.
T-Shirt Factory, San Leandro, CA 1987 - 2002
Owner / Operator
Developed business opportunity from the ground floor up that served clients who were seeking T-shirts
with individualized printing designs and logos. Offered colors and unique designs.
Created a strategic marketing plan and grew sales and customer accounts. Implemented promotions.
Oversaw all factory operations, which also included hiring and supervising teams.
Grew sales and accounts and achieved $250,000 annual revenue.
Ensured competitive pricing and product selection through market analysis.
Managed all accounting, payroll, purchasing and inventory; tracked orders and monitored cash flow /
expenses.
Maintained relationships with ongoing customers; provided quality products and customer service
EDUCATION
CAL State Hayward University, Hayward, CA
Bachelor of Science, Business Administration/Economics Graduated 2002
Chabot College, Hayward, CA Graduated 1985
Associates of Arts, Data Processing