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2018 Dreamforce - How much does migrating to the Salesforce Lightning Experience cost? What’s the ROI? What’s the big driver of expense and project time – number of users or org complexity? This presentation covers migration tools, tips, best practices, as well as the hurdles you’ll experience when transitioning to LEX from Classic.
Transition to the Lightning Experience: Pro Tips, Tools and a Transition Strategy
Transition to Lightning Experience:
Pro Tips, Tools, and a Transition
Shell Black, President
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Statement under the Private Securities Litigation Reform Act of 1995
Classic is Dead
May 2, 2018 – Email sent to customers stating:
”All new Salesforce releases and feature development happens only in Lightning Experience”
August 10, 2018 – Lightning Experience Auto Transitioning begins
Customers that were notified have 21 days to prepare, or request a delay (not opt out)
The clock is ticking on your transition…
Making the Business Case to Migrate
Forrester June 2018: The Total Economic Impact™ Of Salesforce Lightning
• Cost for 2400 Users = $443,655 (Consulting Partner $232,955)
• Cost to migrate and support over 3 years = $319 per user
• ROI of 341% (n=7 customers)
You are missing out on innovation 3X a year (but paying for it!)
What LEX features would make a business impact?
Salesforce Lightning Pitch Deck & Demo Scripts
Yes, there are real costs when moving to Lighting
What’s Not Impacted
• Nothing to migrate!
Objects, Fields, and Business Processes
• Custom fields, Custom Objects, Lead qualification process, etc.
• Validation Rules, Automation, Approval Processes, etc.
• Role Hierarchy, OWDs, Sharing Rules, etc.
Yep, it’s all still there!
What is Impacted
User Interface - With the Lightning Experience, would you do it differently?
• 3 Column Layouts, 25 Tabs, Dynamic Lightning Pages
• Paths, Components, Actions, Highlights Panel, etc.
• New Dashboards & Lightning Report Builder
Custom Code / Technical Debt
Time to reimagine working in Salesforce!
Four Steps to Success
Build & Test
Train & Deploy
Your path to the Lightning Experience
Assess Plan Build &
Step 1: Assess
Lightning Experience Readiness Report (25+ feature checks)
Lightning Experience Visualforce Check
Optimizer Report (45+ signals)
Review your company roadmap for Salesforce
Take an inventory
Assess Plan Build &
Upgrade your AppExchange Apps to LEX versions (and remove old Apps) in a Sandbox before running the
Lightning Assessment Report
This will provide a more accurate assessment of your ”Technical Debt”
For org stability and resilience use as few Apps as possible
Reduce the “False Positives” that you have code issues
Step 1: Assess – Pro Tip!
Step 2: Plan
Bespoke Page Layout (Complex) vs standard LEX Layout
“Green Light” by Profile or functional group
• Custom Code
Deployment Strategy (i.e. Big Bang or by Profile)
• WBS – Work Breakdown Structure
Determine the Who, How, and When
Assess Plan Build &
Step 2: Plan – Pro Tip!
Create Planning Discussion Documents
Step 3: Build & Test
Build Sprints (big bang or functional groups)
Page Layouts (complex / non-complex)
Analytics & Communication Templates
Attachments and Notes
Custom Code (Native, Refactor or Lightning Component)
Now the hard work begins…
Step 3: Build & Test – New Tools!
Magic Mover (July 2017)
• Convert Classic Notes and Attachments to Lightning ready Enhanced Notes & Files
• Free App on the AppExchange
• Adheres to Salesforce limits - move 200K Attachments in a 24-hour period
• Does not migrate Documents
Lightning Experience Configuration Converter (June 2018)
• Test in sandbox first!
• Run the same update in production or deploy them to production with a change set.
Reduce the workload
Step 4: Train & Deploy
Change Sets & Production Changes
• Chatter Group
• Office Hours
Time to Go-live!
Assess Plan Build &
Step 4: Train & Deploy
You are not training:
• Salesforce concepts
• What’s the difference between a Lead and an Opportunity?
• How to do their job
• When do I convert a Lead or submit a record for approval?
You are training:
• What is different in the new UI
• Where did it go and why does it behave this way?
• New features
• Path, Kanban, Actions, enhanced Dashboards, etc.
You must train your users if you want adoption
Step 4: Train & Deploy – New Tools!
Replaced AppExchange App
Usage by Month, Day, by Profile
Who is switching back to Classic by Profile or User
Lightning Usage App (Summer 18)
How long will it take?
Dell - 18 month journey to pilot a group of sales users
• High technical debt to address
Professional Edition for a single group of users
• As quick as a month
Well, that depends…
10 Releases focused on LEX (Winter 16)
5,119 Pages of Release Notes
Days worth of Webinars and Release Readiness Videos
• Lightning Experience Specialist Super Badge
• Lightning Experience Rollout Specialist
• Lightning Now! Community Group
Salesforce Secret Formula – Migrating from Classic to Lightning