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NewResume2015

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NewResume2015

  1. 1. 921 Carolina Parkway NW,Hutchinson, MN55350• C: 320-292-4786• shawn.becker7@gmail.com SHAWN BECKER PROFESSIONAL SUMMARY  Desktop Engineer and Senior Service Desk Technician well-versed in Windows and Mac image creation and maintenance as well as troubleshooting and repairing malfunctioning hardware, software,and peripherals.  Knowledge of Server and SCCM 2012 R2, application package creation aswell as image creation and deploymentfor Windows and MacOSXthrough Casper Suite.  Excellent communication and diagnostic skills, consistently solving problems with a reputation for productivity, complex problem resolution, and professionalism.  Respondsefficiently and professionally to customer service requests, effectively resolving escalating issuesand crisis situations.  SKILLS  Mac OSX, Casper Suite, Parallels  Skilled in DNS, DHCP, AD, IIS  Windows Operating Systems NT – 10  Windows Server 2003, 2008(R2), 2012(R2)  SCCM, HyperV, Vmware, VSphere, FTP  MDT, Group Policy,  Remote Desktop, Dameware, Lync, JoinMe  Tabletand phone management : iOS, Android, Windows OS  LANand WANexpertise  User account creation  Symantec AV and Backup  Advance knowledge of PC configurations  Expertise in installation, setup and maintenance of CISCO video conferencing  Superb interpersonalskills  TCP/IP, Bitlocker  MS Office 2003,2007,2010,2013,365 WORK HISTORY Sr. Desktop Engineer Bluestem Brands Inc. - Eden Prairie, MN 12/2014-7/2015  Created Windows application packagesand deployed them through SCCM 2012R2  Created Windows 7 images and task sequences in SCCM 2012R2  Created Mac application packages and deployed them using Casper Suite.  Provided support to all of the executive staff.  Installed software, modified and repaired hardware and resolved technical issues.  Managed Symantec antivirus on all Mac and Windows systems.  Created virtual machines using Vsphere and HyperV Sr. Service Desk Technician Apogee Enterprises - Bloomington, MN 6/2006 - 11/2014  Created and deployed images using Norton Ghost  Upgraded entire company of Harmon Inc. to Windows 7 using Ghostand SCCM.  Built server systems and installed into racks.  Part of DFS share upgrade project creating allserver shares and training entire company.  Purchased all computer and IT equipment for entire company.  Loaded and managed all iOS devices using Air-Watch.  Part of team that upgraded users to Cisco phones.  Setup and installed Cisco teleconferencing; Telepresence SX10,EX90, Profile 55 dual with C60 codec.  Trained howto use Cisco teleconferencing equipment. Help Desk Technician
  2. 2. 921 Carolina Parkway NW,Hutchinson, MN55350• C: 320-292-4786• shawn.becker7@gmail.com SHAWN BECKER Hutchinson Technology Inc. - Hutchinson, MN 11/2001 - 06/2006  Part of team to upgrade allcomputers to Windows XP.  Managed call flowand responded to technical supportneeds ofcustomers.  Installed software, modified and repaired hardware and resolved technical issues.  Modified KixStart script for loading alltypesof computer images used. EDUCATION Associate of Applied Science: Network Administration Ridgewater College - Hutchinson, MN 2002 Bachelor of Science:Elementary Education North Dakota State University-Fargo, ND 1996 CERTIFICATIONS  Foundation Certification in IT Service Management (ITIL)  HEAT Administrator Training

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