1. Introduction
CHEP is a global provider of supply chain solutions serving the consumer goods, fresh food,
beverage, manufacturing and retail sectors in more than 60 countries. We offer a wide range of
logistics and operational platforms and support services that are designed to increase performance
and lower risk, while protecting the environment.
Job Title
Business Unit Manager Automotive
Position Purpose
The Business Unit Manager for Automotive will be responsible for the overall service delivery,
customer support and relationship management of Auto customers. The Business Unit Manager will
support the Business Managers, Key Account Managers to ensure service level KPI’s are met and
revenue generation from these customers is sustained and grows in accordance with the budget
requirements.
If acting as the custodian of the existing business and exceeding customer expectations in a highly
competitive environment, then this position may well be your dream job!
Responsibilities
CRM Management and Service Delivery:
 Responsible to support the marketing, development of Value Added Services for existing and
potential customers.
 To Keep track on agreed Service Level Agreements (SLA’s) in conjunction with Assets
management team detailing amongst other points; Value Added Services scope, roles &
responsibilities, Key Performance Indicators (KPI’s) specific to the Value Added Services offer
for each individual customer location
 Monitoring of project progress through the effective management of agreed control ratios.
 Compiling accurate monthly KPI reports
 Conducting monthly customer meetings (Joint Operating Committee – JOC meetings) and
presenting monthly KPI reports
 Coordinate audits on equipment management processes and equipment levels to
implement asset management models with customer to protect against packaging losses at
the customer and ensure value of CHEP is realised by the customer.
 Participating in required Industry project initiatives.
Ensure that service level requirements and management of existing clients by:
 Monthly Meeting with Asset management Team to ensure the following:
 Maintaining the confidence of existing clients and ensuring the retention of their business.
 Developing sound business relationships with the senior management of our key clients.
 Assist and complete supply chain analysis using six sigma tools and models to demonstrate
cost saving to the customer or potential customers.
 Conducting negotiations (within the parameters of the agreed Company’s Authority Limits
which is presently no more than 10% of the debt) with our specified clients’ vis-à-vis major
issues such as account payment, equipment losses, rate negotiations and new business
development.
 Ensuring that all accounts are well managed and in accordance with the agreed service levels
within specified areas of responsibility.

2.  Constantly reviewing our service offering to ensure that we meet the requirements of our
clients through the provision of a value added service
Planning and staffing the CRM business processes necessary for success:
 Profiling the client base
 Co-ordinating with cross-functional services received primarily from the support, credit
control departments
 Setting call frequencies and agendas to ensure the right style of communication is conducted
with the right contact given the context of each client
 Client-group regional/national coordination
 Ensure appropriate tools and mechanisms exist to ensure the reselling/marketing of CHEP’s
image and value proposition
 The incumbent will learn and adhere to the relevant business rules and processes regarding;
CMS, ABC Metrics, data integrity and systems e.g. rates system. Where the incumbent is
responsible for staff, the above is equally applicable to the relevant staff members
Leadership and managerial duties:
 Communicating the company’s expectations and understanding of the “plan”
 Performance management through structured system - Setting and measuring objectives
 Training and development and other H.R. issues – assessment and ongoing training are
needed in the fast changing industry. (Formal session and one on one coaching)
 Planning and staffing the CRM business processes
Revenue Management:
 Setting of total budgets and the management thereof. Management of Automotive budget
(Set by Automotive Senior Manager).
 Successful price negotiation
 Actively scanning the existing business environment for passive sales opportunities and
handing over of leads to the Business Development team
 Setting of revenue budgets, the allocation to staff members and the management thereof
Customer Relations:
 Measurable improvements in client satisfaction and loyalty to CHEP through appropriate
surveys
 Regular, proactive and scheduled contact with client management in order to build and
strengthen relationships
 Dealing quickly and effectively with problems escalated from other cross-functional teams
inter-facing with the client
 Ensure client equipment losses are minimised by ensuring appropriate communication and
early warning of existing/impending problems
 The negotiation of compensation settlements relating to equipment losses for the best
commercial outcome for CHEP given the goal of ensuring client loyalty into the future
 Specific actions to resell and reinforce CHEP’s good image in the market place and the value
proposition offered
Effective Internal reporting and communication:
 Production of an accurate and up-to-date monthly report covering the business activities
related to CRM & Value Added Services

3.  Regular meeting with staff and other cross-functional groups to ensure coordinated and
optimal service delivery
 Learn and adhere to the relevant business rules and processes regarding; Siebel, ABC
metrics, data integrity and systems e.g. rates system
 Ensures that CHEP management is kept fully acquainted with changes in the economic and
business environment.
 Monitors all competitive threats and give appropriate feedback and solutions to
management.
 Ensures that accurate and readily available information relating to all key existing clients is
communicated to the Senior Manager – Automotive
Cross functional interaction:
 In conjunction with the Asset Management Team and IS teams ensure that we utilise the
technology available to streamline the administration relating to our clients’ control system.
 Monitor progress and achievements thought performance
 Ensures regular proactive interface and communication with the Operations & Logistics
team regarding all relevant issues affecting the automotive business within specified area.
 Responsible for the management of the SLA’s with relevant cross-functional departments.
Qualifications
Essential: An appropriate post matric qualification in logistics, supply chain management,
marketing or commerce.
Experience
8 years’ experience in Customer Service and/or Sales Development
Summary
Come join an extremely successful performance and growth oriented team, we'd love to hear from
you. A highly competitive compensation and benefit package is offered in conjunction with an
exciting, fast paced work environment.
Contact Information
If you are interested in applying for the above role, please send your updated CV in word format to
CHEPMEARecruit@chep.com
Disclaimer
Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled
interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit
money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of
employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at
recruitment@brambles.com.