1. CV of Sharon Parry
Contact details:
Home : 01189 87004
Mob : 07557 002293
Email : s.parry@sky.com
BritishCitizenbasedin LowerEarley/Reading
Experienced Sales/Channel/Business Support Administrator with leading global IT/Technology
companies: Hewlett-Packard / Microsoft / Websense /Fluke Networks
Skills/Knowledge/Experience:-
 Salesforce/SalesAdministration
 BusinessDevelopment
 Channel Support/Operations
 Channel/PartnerProgramAdministration
 Global Service Delivery
 Supply/Shipping
 NFR/Licensing
 Office Management/Administration
 MS Word / Excel
 Outlook/ Lync
 Good communicationskills
 Good commandof Englishlanguage,bothwritten&verbal
 Executive Assistant to SalesDirector & Vice PresidentEMEA Sales
 Diary/Calendarmanagement
 Travel – Flights/Hotel/Visascoordination
 Meetings/Events –onsite &offsite - arrangement/coordination
Career History to date :
Epicor Software, Bracknell – 11 November to present – 4 month direct contract
Salesforce Data Specialist for Business Development, Sales & Marketing Teams
Operate as member of Epicor`s UK Business Development Team on Data Enhancement Project:-
To help improve accuracy & quality of data in Salesforce for BusDev, Marketing & Sales Teams, to
enable these teams to be more successful when contacting prospective clients.
Main Tasks:-
- Work from database of company accounts in Salesforce –
- Check validity of company by researching website, Artesian, LinkedIn, Companies House
etc.,
- Ensure SF account details are correct and up to date, including SIC Codes
- Check for duplicate accounts in SF and merge/de-dupe
- Check contact details and ensure information is up to date – call companies, research
company websites etc. Add new contacts to SF accounts, ensure all required information, Job
Title, Influencer, phone & email address is accurate.
- Amend/update contact information, merge/de-dupe contacts when required. Transfer contacts
between accounts if dupes occur.
- Advise BDR, Marketing & Sales managers of progress and send copy of updated report
weekly.

2. Fluke Networks, Bracknell – 16 July 2012 to Aug 2 2013
EMEA Enterprise Sales & Channel Operations Administrator
Main Tasks:-
To provide Administrative support to the main Fluke UK Enterprise Sales & Business Units based in
Bracknell & Europe, and to the Regional Sales Director, UK Sales Managers & UK/Nordics Channel
Manager. Daily contact with European Sales & Channel Teams & Managers, Customers & Partners :
Duties include :-
Manage the Nordics/UK Deal Registration Inbox & act/validate all requests. Deal
Registrations/Opportunities are created & completed in Salesforce – as follows :-
- Checking/converting UK & Nordics Leads
- Creating the Accounts & Contacts
- Creating an Opportunity from the Deal Registration request – completing all required fields.
- Ensuring the Products, Price, Partner/End-User & Contact details are accurate.
- Ensure, if high-value deal, that the appropriate Approval procedure is followed.
Reporting –
In Salesforce, create monthly UK & Nordics Deal/Opportunity Reports for the Sales & Channel
Managers, based on the above Deal Registrations created.
Various other tasks performed in Salesforce :-
- Contact Subscriptions
- Order Processing/Payment Process
- Quotes
- Account & Contact Merging
- Contact Roles
- Lead Management
Asset Management & Shipping - Product Evaluations/Proof of Concept –
Arrange Product Evaluations or Proof of Concept with our Partners or Customers. Liaise directly with
the Partners or Customers to arrange shipment of the products at a time/date that is suitable for
everyone. Evaluations & PoC can take place in UK, Nordics, or recently, Chicago. Provide the
shipping companies/couriers with the correct/accurate information to ensure shipments adhere to
HMRC regulations.
Additionally, related to the above, responsibility to manage & maintain the team Asset/Shipment
Register, so all movements of any Eval or PoC products are recorded & kept up to date.
Assist EMEA VP of Sales & Sales Director UK/Nordics with various tasks –
Diary/Calendar management
Travel – Arrange/coordinate hotels, flights, visas etc
Meetings/events
Sales Pipelines
Shipping
Plus manage Team Mobile Phones, Company Cars, Stationery etc., and some invoice/PO
processing.
Symantec UK – Green Park, Reading – 3rd Jan to 1st March 2012 (resigned after 2 months)
UK Sales Operations/Service Desk
Operate as member of UK/EMEA Sales Operations Desk Team :-
- Manage Call Logging process in SF - Action requests from Sales Teams –
- Produce Quotes, License Transfer Worksheets, International Order Splits and various
Reports.
- Respond to any requests for order & contract information using SF & Oracle

3. QUEST Software/Bakbone - Green Park, Reading – 6th June to 1st October 2011
Order Administration / Sales SupportUK & EMEA (4-6 monthinterim contract)
- Manage Orders Inbox daily and prioritise orders and queries
- Register all new POs, and perform checks for accuracy of required/legal Quest data,
discounts, end-user information, product type and valueetc,.
- In Salesforce- Create Sales Opportunity, update Assets& Partner information
- Deal with all queries from Partners and Internal Sales Managers across UK & EMEA
- Manage the Order Status Log for all Sales Managers UK, EMEA& US
- Contribute to twice-weekly con-calls with Sales VP, OP Managers in California
Websense – April 2008 to April 2011 -Thames Valley Park, Reading
EMEA/APAC Sales& Marketing Support (First year)
- Manage EMEA/APAC Leads in Salesforce and assess & prioritise Leads validity & worth.
- Ensure valid Leads are sent to correct people (Sales/Marketing) within specified timeframe
- Create accounts & contacts in SFDC
- Work closely with Sales & Marketing Teams, Sales/Account Managers in EMEA/APAC
Channel Partner Program AdministratorEMEA & APAC
(2 years till made redundantApril 2011)
- Responsible for Partner International inbox–manage email enquiries from Partners & internal.
- Manage New Partner & User Registration process via Salesforce and Websense Partner
Portal.
- Assist & resolve any Partner& User problems/issues with Partner Portal by phone/email
- Managing Partner accounts in Salesforce - responsible for Data Quality/Integrity
- Updating Opportunities in Salesforce
- Responsible for maintaining accurate Data Base of EMEA/APAC Partner Levels(Platinum,
Gold, Silver), and ensuring all updates/re-levelling changes adhere to Compliance procedure
and are recorded accurately& linked to accounts in Salesforce.
- Responsible for maintaining database of Contact lists for Partners & Distributors in EMEA &
APAC regions
Manage NFR Key(Not for Resale) Partner Downloadsprocess–
These are free, but limited product trials requiring accurate checks on Partner Levels, Account Installs
& Subscriptions. Sole approver for NFR Requests from Partners, Internal staff, CAMS, Country
Managers and Customer Care.
Data Quality/Data Cleansing/Account Mergingin Salesforce -
Manage Data quality on SalesforcePartner accounts, improve/correct data, data cleanse and/or
merge if required. Manage/improve and update Customer/Lead Database on daily basis, ensuring
information is accurate as database is used by many sales teams across EMEA & APAC regions.
Act as contact for Websense Global Account Managers & Country Managers for EMEA & APAC
region, Partners, Sales, International Orders& Customer Care teams.
Microsoft – July 2007 to Feb 2008 -Thames Valley Park, Reading
Operations Administrator / Consulting Service (EMEA) 6-8 month contract position
Contract processes for all Sector engagements, deals and projects with Partners or customers in
their various stages of progression. This role is multi-functional & deals with many aspects of the
“start-to-end” engagement/contract/payment processes such as Pre-sales, Internal Business Funding,
Work in Progress etc., as follows:
To understand, compose & issue standard contracts, Work Orders, Statement of Services,
Master/FrameworkAgreements, etc., for Microsoft consultants engaged on various projects in UK,
Europe & Africa (EMEA), using, large Microsoft in-house databases, on-line Forms & applications

4. To act as contact/support for MS Customers, Partners, Engagement Managers, Resource Managers,
Consultants, & Project Office.
To build & maintain strong relationships with MS Partners/Vendors and Microsoft Consultants
Hewlett Packard- Worton Grange, Reading - May 2001 to Jan 2007–
Sales Project Operations Team – 2 roles :-
Global Service/SupportCo-ordinator
Co-ordinate global support operations & repair services to Foreign & Commonwealth Office
(FCO) overseas in-house server / printer systems. FCO are major, prestigious global customer &
have HP servers, Printers and related equipment installed in almost every British Embassy, Consulate
& High Commission across the world which all requires Technical Support.
The role encompasses various skills & functions covering:
- Global Partner Management, Scheduling of Engineer visits, Services Buying, Contract
renewals, Critical support & escalation management, Shipping & Replenishment co-
ordination, being SPOC for all service related &support issues as follows:-
- To ensure FCO servers & systems are quickly & effectively supported in approximately 180
countries, regardless of geography, politics or Sanctions and Embargoes.
- Utilising locally based service providers where there is no HP presence.
- To ensure correct & agreed scheduling of appropriately accredited engineers to FCO
satisfaction
- Negotiate pricing & service contracts with HP Partners and/or local service providers based in
all global regions, EMEA, Asia, North/South America, East Europe, Russia & Ex USSR (CIS)
countries & Australasia.
- To monitor global service activity/delivery & improve service levels across the world whether
delivered by HP global offices or local partners.
- Identify service shortfalls in remote areas, (e.g. Tajikistan, Solomon Islands, Mongolia, Fiji
etc.,), advise on best resolution with provision of spares kits & arrange/manage shipments of
spares where needed, or if necessary, transfer of service to better resourced partner etc.
- Provide Escalation route to FCO Service Team, Resource Controllers & Engineering Manager
based on customer site & to manage any escalated problems, i.e. customer concerns &
complaints & ensure resolution is found.
- Maintain Global Contacts List, which contains service contact details for every HP office &
overseas service partners, and is used daily by Service Team & Resource Controllers
- To learn and gain knowledge of global geographical & political situations, Sanctions,
Embargoes, wars etc.
Daily or regular contact with:
Service Managers in HP Global Offices
Global service partners in above locations
Embassy/Consulate staff
FCO Service/Spares Team
Engineering Managers
Resource Controllers
Global Logistics & Planning Teams
Compaq (acquired by Hewlett Packard) 1998 – 2001
Global Project Administrator
Prior to the above role, from May 1998 to June 2001, I was initially engaged on same FCO Project as
the Global Project Administrator, until promoted to more senior role as Global Service/Support Co-
ordinator. (Total of 8 years)
Main Initial Tasks related to the Global Roll-Out of Compaq servers & equipment to British
Embassies, Consulates & High Commissions across the world, as follows :-
Create & manage large Databases for Global Project Managers to be utilised as main point of
information for whole Project Team, which detailed various information on roll-out sequence, FCO
Locations, installs, equipment, serial nos, Asset Management, service methods etc.

5. SPOC for Project Managers and FCO Service Team, and to help resolve all/any problems that arise.
Learn & manage Global Warranty Program for the project.
This role developed over the 3 year roll-out into the more senior role described above.