1. SHANNON K. WATSON
206 Kirk Ave Wilmington, DE 19803 (302) 893-4257 ShannonKWatson@Comcast.net
Program Management Professional
Extensive cross-functional technical and business experience with global programs and leadership roles in Fortune 100 companies.
Excellent leadership skills and program management expertise. Concentration in service delivery and business contract continuity.
Specializing in implementation and/or integration of technology services to diverse business clients. Strong project management,
interpersonal and communication skills.
Strengths and Value-Offered:
Reputable leader with a history of success as a corporate leader, senior consultant and entrepreneur known for continually
driving organizational excellence to promote business effectiveness
Senior project manager with experience leading and training global project teams to drive and complete initiatives aligned with
established business objectives
Expert in analyzing and remodeling technology services to be in alignment with planned business objectives
Experienced with global IT infrastructure initiatives; rooted as a technical architect and refocused to solutions architecture
Successful facilitator, presenter and communicator for targeted enterprise business relationships
Proficient vendor management experience to include RFP governance, contract analysis, negotiations and service delivery
Solid program integration skills that promote organizational effectiveness, continuous improvement and resource effectiveness
Project Management: RFP development and/or response, client environment assessment, project scoping, planning,
delivery, risk mitigation and change management. Delivery responsibilities include program management & governance, service
integration and related process development
Vendor Management: Identify, qualify and manage opportunities for vendors and business partners; establish policies,
standards, processes for delivery. Assessment of vendor risks and performance; Create synergies and limit vendor redundancies
Technical Delivery Consultant: Senior leadership, development of new business solutions, technical approaches and
corporate practices requested by or in the benefit of corporate clients and business partner relationships
Business Leader: Internal or external client relationship management (solutions, contracts, and delivery), corporate
partnership programs (contracts and governance), Operations (office management, P&L management/reporting and Human
Resources (direct hiring and individual development plans), Client Service Level Agreements and Service Delivery.
Business Advisor: Internal support and training for new technology trends, innovative industry services and current best
practices; in-house development and training for the PMO practice
Healthcare - Chemical & Manufacturing - Transportation - Food & Beverage - Service & Utility - Government & Education -
Financial - Pharmaceutical
Professional Work Experience
IT3 Technologies, LLC - Wilmington, DE 2012 - Present
Senior Program Management Consultant - Currently, performing role as a Senior Program Manager for a Global
Healthcare Information Technologies company assisting with outsourcing agreements, organizational change management,
resource planning, new technology introduction and related project work.
Senior Project Management Consultant - Responsible for Data Center Migration projects; Leading team of over 30
resources both internal to client and external client vendors resources.
Senior Business Advisor - Responsible for overall day-to-day operations of the strategic business plan, and associated
corporate structure. Built company to serve Global Enterprises through B2B IT Partnerships, collectively representing over
20,000 Consultants and $22.0 Billion in annual revenue. Developed the Integrated Solutions model, and lead the incorporated
Sales and Business Development. Internal support and training for new technology trends, innovative industry services and
current best practices; in-house development and training for the PMO practice.
2. AMTRAK - Wilmington, DE 2009- 2012
Program Director for Group Information Office
Responsible for managing technical team of senior resources to deliver Information Technology services to AMTRAK’s Train
Operations organization nationally. Business services included end-to-end delivery of business solutions that track train assets &
accounting information, corporate engineering projects, executive dashboards & financial reports, and other applications specific to
day to day train operations. Some Projects included: Data Center Migrations, National Application Performance Improvement
Program which resulted in the Implementation of Network Load Balancing and Application Priority Program to Implement Class
of Service across the corporate WAN to ensure that business critical applications were traversing the WAN at the highest priority.
LAMBRO Technologies, LLC - Wilmington, DE 2003 - 2009
Partner/President / Senior Consultant
Responsible for overall day-to-day operations of the strategic business plan, and associated corporate structure. Built company to
serve Global Enterprises through B2B IT Partnerships, collectively representing over 4,500 Consultants and $4.0 Billion in annual
revenue. Developed the Integrated Solutions model, and lead the incorporated Sales and Business Development visions:
GreyMatter, Inc. - Wilmington, DE 1996 - 2003
Partner/Managing Director / Senior Consultant
Responsible for the development of the strategic business plan, and associated corporate structure, which developed a profitable
senior consultancy model, supporting over 25 specialized industry consultants, and $5 Million in annual revenue. Service Offerings
supported Global Fortune 500 companies in the Mid-Atlantic region. Performed Senior Partner Role, managing efforts and related
budgets for multiple practices and subsequent Practice Managers, as well as management of the customary functions associated
with business unit ownership.
Campbell Soup Company - Camden, NJ 1996 - 1997
Senior Business Systems Analyst/Project Manager- Technologies Group
Performed role of corporate strategist and project leader for $8 billion foods manufacturer. Responsibilities included all aspects of
project development; communicated with internal customers to provide business justification & cost benefit of various projects;
Evaluated, designed, and began implementation of various strategic solutions.
E.I. DuPont - Wilmington, DE 1991-1996
Team Leader for IT Service and Support 1991 - 1994
Managed team responsible for day to day operations of the Wide Area Network which spans North America. Managed global
service providers to ensure contracted services were delivered as per contract service level agreements. Held monthly
stewardship meetings to review with upper management monthly measurements of the data network. Set strategy and design
for corporate LAN / WAN. Managed network team responsible for steady state operations, upgrades/installations and design
of the corporate network. Interfaced with business client to understand new requirements to ensure that the corporate data
network would meet their needs.
Senior Analyst for Global Computing and Telecommunications Technologies Organization 1994-1996
Performed role of solutions architect, corporate strategist and project leader. Responsibilities included all aspects of business
analysis, industry research, service & life-cycle management, project development and eventual solutions documentation for
Leadership Engagment & Accomplishment Cases
SENIOR PROGRAM MANAGER – (ORGANIZATIONAL DEVELOPMENT AND DELIVERY)
SIEMENS HEALTHCARE IT, Malvern, PA 2014-Present
SENIOR CONSULTANT (IT3 TECHNOLOGIES - CONSULTANT)
Worked with the Healthcare IT CRM leadership team to assist with organizational change management, resource planning and
project delivery. Organizational: Created a resource assessment model to assist with redeployment of team resources to core value
work as part of an organization and service offering restructure. Developed, trained and implemented a project delivery
methodology for the Global CRM Support Team. The methodology simplified existing industry and organization best practices for
rapid delivery of business solutions and/or maintenance projects. Project Management: Lead key initiatives using the model to
include: 1) the outsourcing the Global CRM Helpdesk, 2) the development of a framework for outsourcing Global commodity
work and 3) the completion of a Global security compliance project. Assisted with 1) the Global Server Refresh Project which
upgraded 125 Servers in less than one year; 2) the application and server monitoring project that proactively monitored the
Healthcare business’ CRM Landscape, 3) the introduction of Informatica as a new ETL tool to manage the CRM environment and
4) Lead $2MM project introducing new tablet technology to the Sales and Service organizations.
Key Results & Accomplishments:
Re-tooled and Trained the Global CRM Support Staff for project engagement activity
Outsourced the Global CRM Helpdesk with a projected 16% savings
Introduced Two New Technologies to Monitor and Manage the Environment freeing 25% of the organization for the
delivery and support of new services.
Increased business performance of the Sales and Service organizations while reducing the recurring cost of support.
3. SENIOR PROJECT MANAGER – (DATA CENTER MIGRATIONS)
E.I. DUPONT, Wilmington, DE 2013-2014
SENIOR PROJECT MANAGER (IT3 TECHNOLOGIES - CONSULTANT)
Lead team of four (4) Project Managers for the migration of the enterprises’ primary data center managed by CSC in Newark,
Delaware to two (2) IBM managed datacenters in Southbury, CT and Research Triangle Park, NC. Established a master project
plan, individual project plan templates and related statement of works (SOWs), drove business engagement and related risk
mitigation plans, responsible for change management, communications plans & executive reporting, managed third party supplier
activities and approvals. Trained and transitioned the methodology to internal staff as part of the client engagement agreement.
Key Results & Accomplishments:
Migrated over half of the hundred and seventy five (175) global application environments and over three hundred
(300) servers to the IBM data centers and managed service teams.
Established an ongoing project plan, budget and team engagement model for future migrations needed to complete
the project (continue to support and review project activities as an independent consultant).
AMTRAK, Philadelphia, Pennsylvania 2010-2012
SENIOR PROJECT MANAGER (AMTRAK - EMPLOYEE)
Lead team of Seven (7) Project Managers for the data center migration of AMTRAK’s national Transportation, Engineering and
Maintenance departmental systems. Established a master project plan, individual project plan templates and related statement of
works (SOWs), drove business engagement and related risk mitigation plans, responsible for change management, communications
plans & executive reporting, managed third party supplier activities and approvals.
Key Results & Accomplishments:
Successfully lead a data center migration effort which migrated over six hundred and fifty (650) application
environments to two (2) new IBM outsourced data centers on-time and below budget.
Overall corporate program projected to save $80MM; In-scope work represented over 20% of the anticipated contract
AMTRAK, Philadelphia, Pennsylvania 2009-2012
PROGRAM MANAGER (AMTRAK -EMPLOYEE)
Managed multiple programs focused on Cost Reduction and Third Party Contract Changes
Performance Improvement: Proposed and directed a performance improvement program for engineering sites
nationally with a history of systemic problems; resulted in an eighty five percent (85%), improvement in system
performance across all sites in less than 6 months. Re-engineered solution and established telecommunications service
contract with a single global provider.
IT Service Management: Developed a service delivery model for the office of the CIO. The goals were to define the
Service Level Objectives (SLOs) and Service Level Agreement (SLAs) in support of Train Operations as part of
AMTRAK’s recent outsourcing efforts with IBM, AT&T and other third party agencies. Completed and gained
business approval on three key departmental SLAs focused on business rrequirements, customer relations,
communications, service commitments and eventual Operational Level Agreements (OLAs). Planned phase-II of the
initiative which provided a roadmap to integrate the Information Technology Department and its third party
supplier’s SLA/OLA model with specific core business functionality as opposed general performance metrics.
Key Results & Accomplishments:
Successfully reduced seven telecommunications service providers to a primary and secondary service provider model
Projected telecommunications savings of $750K annually over first 3 years
Planned phase-II of the service management initiative which provided a roadmap to integrate the Information
Technology Department and its third party supplier’s SLA/OLA model with specific core business functionality as
opposed general performance metrics.
INVISTA /E.I. DUPONT, Wilmington, DE 2003-2004
SENIOR PROGRAM MANAGER (LAMBRO TECHNOLOGIES - CONSULTANT)
A lead IT role for E.I. DuPont’s strategic plan to divest 25% of its corporation to Koch Industries, a requirement of a new
subsidiary directed the development of INVISTA, for a Koch acquisition. Additionally, specifications required separate IT
Infrastructure, Systems, Operations and related support contracts prior to its acquisition. Specific lead roles required reporting
directly to the Chief Technology Officer, management of $50MM of a $200MM overall IT budget. Developed and managed the
execution of all IT component plans into a master strategic-plan.
Key Results & Accomplishments:
Developed RFPs, Participated in vendor selection and contract negotiations, approved SOWs, Project Plans, provided
governance for multiple cost reduction and service improvement programs. IT services managed included:
o Telecommunications to include Global Voice and Data Services
4. o Data Center Mid-Range Services to include Server and Storage Solutions
o Desktop and Helpdesk Services
o IT - Security
Realized 23% savings in first year based on contract amendments with existing service providers
Long-term projected collective savings of 8-10% in each area
E.I. DUPONT, Wilmington, DE 1999-2003
SENIOR PROGRAM MANAGER (GREYMATTER INC. - CONSULTANT)
Consumerization Program lead: Responsible for the design, development, and introduction of new Information Technology
services, “Consumerization”, for the Office of the CIO. Reported directly to the Chief Technology Officer. Managed all third party
contract renewals working with the client’s solutions architects, Sourcing and Finance departments to facilitate contract
renegotiations with telecommunications, desktop and server support groups and service providers.
Key Results & Accomplishments:
The significance of the program results contributed to a CIO mandated contract renewal with the existing service
Program changed the support paradigm for 15% of DuPont businesses enabling over 70% savings in support costs.
ADDITIONAL CONSULTING ENGAGEMENTS:
HOWARD UNIVERSITY (2012) Hardware Vendor Consolidation: Responsible for consolidation of hardware/software
providers which represented over 18% savings in an annual $30MM budget. Additional responsibilities included the
development of a new data center model and disaster recovery plan currently being implemented by the University
ELSTER GROUP/AMERICAN METER COMPANY (2007 – 2009): Responsible for working with the client to reduce its SAP
support cost from $300K/Month to $40K/Month. As the internal Program leader responsibilities included developing the
SOW, project plan, client contract and providing governance of the work. The program was implemented in less than 90 days.
Success resulted in additional SAP engagements in the client space as a first-tier supplier.
COMCAST (2008 -2009): Responsible for responding to an RFP to identify and facilitate a new contract model with a third
party supplier to provide onshore and offshore development and support for legacy system conversion to new technologies.
The environment was a critical component of the business that controlled $500MM in annual revenue. The success of the
program lead to additional business within the client’s environment under the new contract model.
PEPCO (2007) As part of LAMBRO’s integration approach, was responsible for working with the client as the internal
Program Leader responsible for developing the SOW, Project Plans, Client Contract(s) and providing Governance in
delivering SAP HCM (HR) into their corporate environment. Opposite their existing model, introduced a unique solutions
approach allowing for multiple partners and subject matter experts to be coordinated to deliver the project in 3 months versus
the original 12 month scheduled with a single general resource. The solution also demonstrated 15% cost savings.
Software: Microsoft Office, MS Project and Server, Project Work Bench, and Catalyst
OS: Windows, DOS, OS//2, Mac OS, UNIX
Topologies: Broadband, eVPN, Wireless, Ethernet, Token-Ring, DecNet, Local Talk & Arcnet
Network OS: Netware, Microsoft NT-2000, IBM OS/2 LAN Server, 3Com LAN Manager, PCLP
Networking: Cisco, WellFleet, BayNetworks, Linksys, NetGear, DEC
Protocols: HTTP, FTP, EIGRP, OSPF TCP/IP, IPX/SPX, NETBIOS, SNA, AppleTalk, LDAP, VPN, etc
LAN Support: Wireless Devices, SAN Solutions, Dialup/VPN, Backup/Disaster Recovery
Hardware: PC, Macintosh, RS/6000, Silicon Graphics
GroupWare: Lotus Notes and Exchange
Business SW: Maximo, SalesForce, ACT, Quickbooks Pro, SAP Management Experience
TRAINING & PROFESSIONAL INTEREST
Society of Information Management (SIM) - Regional Leadership
CSC Catalyst Methodology and PMP Certification Course
Andersen Consulting Project Workbench Training
“Agile Coaching”, The Pragmatic Programmers (Suggested Reading)
Storage Area Networks: Intro to SAN Solutions – Webinar Series
Six Sigma & Sigma Track Training within E.I. DuPont
Advanced Thinking, Mind Maps and Business
CITIL V3 Service Lifecycle Stream Courseware
Advanced BSM – Applied Today (Web Series)
Introduction to Business Intelligence and Data
Warehouse (User) - Online Webinar Series
“Competing on Analytics” – The New Science of
Winning (Current Reading)
LASALLE UNIVERSITY - Philadelphia, PA
Bachelor of Arts, 1991
Major: Computer Science - Minor: Math
ROTC Commissioned Officer
Wrestling Team Captain
Computer Science LAB Manager
PERSONAL AND COMMUNITY INTEREST
Founder of Delaware Elite Youth leadership program: www.del-elite.org
Board Member of Advanced Educational Systems: www.aes-online.org
Volunteer (Youth Programs) Eastern Christian Academy: www.eca-online.org
Volunteer Flash Training: www.flashtrainme.com
YMCA Volunteer – Sports Programming (Multi-Year Award winner)
Catholic Youth Ministries Football and Basketball Coach