1. Michael Shannon Mays
1919 E. 55th St., Tulsa, OK 74105 | 918.933.9935
PROJECT MANAGER Specializing in Enterprise IT Implementations
Project manager with experience providing cradle-to-grave management over large-scale IT
implementations, testing, and Quality Assurance support. Excel at liaising between business and
technical areas to achieve on-time, on-budget and on-spec project completions. Able to merge customer
and user needs with business requirements, budgetary restrictions and logistical considerations to meet
Project Lifecycle Management
Requirements Definition & Analysis
Team Building & Leadership
Project Manager, FlyingTee Golf, Tulsa, OK
December 2015 - Present
Guide work from client needs and idea to goals and delivery. Work with management team to
research and define new products and budget. Build and delegate work plans, communicating
progress to stakeholders.
Set clear expectations and goals for projects. Track progress against timeline, milestones and
budget, revise as needed.
Design and implement test plans.
Manage implementation efforts through Agile and Waterfall methodologies.
Implement design and manage Servers, Network Equipment, and PCs.
Member of the final technical escalation team for technical events as well as pre- and post-sales
Administrator for all Cisco, Microsoft, and proprietary hardware and software.
Responsible for best practice policy development.
Schedule and execute all stages of enterprise software, hardware and system implementations.
Assessed business implications for each project phase and monitored progress to meet deadlines,
standards and cost targets.
Drive impressive across the business as a result of IT implementations.
Excel in guiding the work of technical teams. Articulated project goals and scope, translated
business needs into technical terms, prepared detailed work breakdown structures.
IP NOC Technician II (3-Month Contract Position), TekSystems, Tulsa, OK
June 2015 – August 2015
Lead and coordinate resolution on problems impacting internal or external customers as assigned.
2. Provide second or third tier support as necessary to resolve data network systems and services
problems throughout the Zayo network.
Lead the resolution efforts of others to maintain high network availability.
Evaluate and make changes as appropriate to proposed network designs with respect to ease of
installation, support and recoverability.
Troubleshoot complex data center environments including OTV, VPC, and HSRP support using
various network equipment and software. Worked with all aspects of network management and
Worked on the following systems: ◦ Cisco ◦ Linux ◦ Juniper ◦ Cienna ◦ Cyan
Communicate daily with many departments and customers of Zayo to discuss and coordinate all
network troubles/outages and projects.
Work with Sales Force to assure customer accounts are handled appropriately.
Participate in meetings and group discussions to incorporate new network elements into the Zayo
Responsible for performing senior/lead NOC Technician support activities for Global IP and
Transport backbone, in a 24x7x365 environment.
Provides coaching, and leadership skills and is accountable for the supporting the NOC team.
Network Operations Center Supervisor, Lumos Networks, Waynesboro, VA
June 2014 – June 2015
Supervise and provide direction and support to the personnel and resources of the operations team
to better utilize strengths, build team cohesion and define the network trouble resolution process
within Lumos for all its networks. This includes coordinating training, maintaining a
daily/weekly/monthly schedule and developing and maintaining operations processes and policies.
Communicate daily with many departments within Lumos, other telecommunication providers and
vendors and customers to discuss and coordinate all network troubles/outages and projects to
assure customer accounts are properly controlled.
Participate in meetings and group discussions to incorporate new network elements into the Lumos
Review, create and establish improved internal Network Operations tracking processes to assist in
prioritizing projects, meeting commitments to customers and improvement of the exchange of
information in and out of the Network Operations organization.
Represent the organization in various committees designed to plan, evaluate, and incorporate new
technologies or process.
Compile data for reporting purposes and special projects.
Assist the Network Operations Manager with establishing and managing the expense and capital
Field Engineer, Video Gaming Technologies, Tulsa, OK
July 2009 – June 2014
Provide detail specifications of Video Gaming Technologies products and solutions to meet each
customer application for hardware and software as well as providing technical guidelines in sales
presentations and onsite customer based activities.
Present technical information in pre-sales and provide product demonstrations after the closure of
the sale and through the lifecycle of the product.
Responsible for representing the company in trade shows and seminars to advertise the expertise in
Video Gaming Technologies' product line.
Evaluate technical functionalities of the products to meet development standards.
Provide support to the engineering staff in developing product specifications and testing the software
3. Liaison between internal and external customers responsible for integration of server/network,
requirement gathering, and the implementation and design of network solutions going into new sites
including integration into sites which housed multiple vendors simultaneously.
Agile development system integration into the Video Gaming Technologies Field Engineering
department including the creation of User Stories, ROI calculation, and Prioritization with
Network Operations Center Supervisor, Video Gaming Technologies, Tulsa, OK
February 2007 – July 2009
Address critical, high-profile customers both internal and external; coordinated with client's
management team to identify problem areas; analyzed performance histories of existing staff and
hired new staff to fill critical voids.
Manage a team of analysts successfully maintaining a 99% uptime on all services provided to
internal and external customers including server and network management, helpdesk
communications, issue investigation and resolution, and hardware/software support.
Create on-line and hardcopy reference material; resulted in significant, measurable improvement in
issue resolutions by level 1 and 2 technicians during initial call with field personnel.
Provide planning, leadership, direction, and advanced technical expertise regarding computer and
network services for both local and wide area networks; serve as high-level technical expert in
regards to computer/network systems and associated issues.
Managing a team of 18 personnel handling rotational 24/7/365 work shifts to provide 24/7 technical
Compile documented process list for all department processes and policies regarding technical
support procedures, escalations, and record of resolution.
Administration, setup, and implementation of development server systems, workstation, and
specialty desktop hardware used in the slots gaming services.
Integration of What's Up Gold, Service Desk ticketing system, as well as other proprietary systems
used by Video Gaming Technologies.
Piedmont Virginia Community College — Charlottesville, VA
Computer Information Systems, 2002
University of Virginia — Charlottesville, VA
Continuing Adult Education for Business Management, 2007
MS Project, Word, Excel, Access, PowerPoint, Oracle, SQL Server, TCP/IP, SMTP, HTTP, FTP, DNS,
Cisco, Juniper, Network and Server Administration, Project Management Methodologies