Personal Information
Organização/Local de trabalho
New Delhi Area, India, New Delhi India
Setor
Consulting / Advisory
Sobre
Vijay Jassal brings with him 26 years of experience. His association with the customer service across telecom, banking & hotel industry helped him master the art of operations conceptualization, implementation and overall management. Understanding end to end delivery in service processes, automation & operations are the key strength.
Able to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve the organizational objectives.
Work in close coordination with business, customer support and customer facing users to simplify, standardize and optimize the process for speed and accuracy.
Marcadores
mystery audits
customer service
pos audits
conformance audits
retail audits
mystery shopping
customer experience
customer satisfaction
quality of service
business intelligence
process improvement
benchmarking
optimization
non-standard service
gap identification
frontline training
quali
audit
cust
franchising
customer relationship management
business
Ver mais
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Personal Information
Organização/Local de trabalho
New Delhi Area, India, New Delhi India
Setor
Consulting / Advisory
Sobre
Vijay Jassal brings with him 26 years of experience. His association with the customer service across telecom, banking & hotel industry helped him master the art of operations conceptualization, implementation and overall management. Understanding end to end delivery in service processes, automation & operations are the key strength.
Able to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve the organizational objectives.
Work in close coordination with business, customer support and customer facing users to simplify, standardize and optimize the process for speed and accuracy.
Marcadores
mystery audits
customer service
pos audits
conformance audits
retail audits
mystery shopping
customer experience
customer satisfaction
quality of service
business intelligence
process improvement
benchmarking
optimization
non-standard service
gap identification
frontline training
quali
audit
cust
franchising
customer relationship management
business
Ver mais