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Work with
Distributed
Teams: Top
Issues and
Best Practices
Собраться вместе – это начало,
оставаться вместе – это прогресс,
работать вместе – это успех!
Генри Форд
Немного о себе
• Работал в 4 больших компаниях
• Developer ➢ TL ➢ Agile PM
• CRM, Game-dev, e-Commerce
• Сертификация PMP (PMI)
• Руководитель проектов в EPAM
Case Study: Проект, <EPAM>
• 70+ разработчиков, 9 команд
• 4 страны, 5 городов (СНГ, Европа)
• Клиенты в Европе (e-Commerce)
• Распределение по специализации
• Scrum, SAFe, Kanban
С чем мы столкнулись:
• Несогласованность в коммуникациях
• Перекладывание ответственности
• Конкуренция между командами
• Отдаленность проблем и планов
• Неравномерная нагрузка
• Отсутствие единой базы знаний
• Высокий уровень ротации
• Культурные отличия
Как мы решали эти вопросы?
#1 Как мы общаемся
Инструменты
Документирование:
• Confluence
• Wiki
• Office 366
Коммуникации:
• Outlook
• Skype
• Skype For Business
Bug-trackers:
• Jira
• Rally
#2 Как мы работаем
Dr. Jeff Sutherland, Google talks
Инструменты
Методология:
• Scrum
• Kanban
Модернизация
• Scaled Agile Framework
(SAFe)
Усиление:
• Scrum coach
• Процессы
• Чек-листы
#3 Как мы решаем конфликты
Инструменты
Целеполагание:
• Цель для команды
(а зачем?)
Конфликтология:
• Выявление причин
• Активная работа
Усиление:
• Интенсивный рабочий
ритм
#4 Конкуренция между локациями
Инструменты
Фундамент:
• Прозрачность решений
• Общедоступность информации
• Регулярные офлайн встречи
• Командообразование
Конфликтология:
• Конкуренция разрушает
• Win - Win подход
Усиление:
• Независимый консультант
Проект Аристотель
• психологическая безопасность
• надёжность
• организация/структура
• значимость
• влияние на общий результат
#5 Влияние разных культур
#6 Личность лидера
Проект Кислород
1. Хороший тренер
2. Расширяет зону ответственности
3. Заинтересован в успехах
4. Интересуется личными делами
5. Помогает строить карьеру
6. Имеет чёткий план развития
7. Профильные навыки и знания
• Keeping the team in the dark
• We’re thinking ‘us’ versus’ them’
• Culture is a mystery
• We stop communicating
• The black box
Hugo Messer: 5 проблем
Что мы получили:
• 8 успешных релизов за 2 года
• Рост доверия от клиента
• Динамическое развитие проекта
• Дружная команда!
• Есть позитивный опыт 
Спасибо за внимание
Вопросы?

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Проблемы и решения в работе с распределенными командами

Editor's Notes

  1. Пять основополагающих характеристик успешной команды: - психологическая безопасность; (насколько комфортно вы себя чувствуете, принимая риски в этой команде, безопасность и без обвинений) - надёжность; (можете ли вы полагаться на своих коллег и передать им ответственность) - организация/структура; (цели и роли полностью понятны) - значимость; (все ли в команде работают над тем что именно им важно) - влияние; (есть ли понимание как твоя работа влияет на общий результат, имеет ли она значение) Главное в команде - не кто, а как. Будут ли участники команды искать и пробовать самые лучшие пути реализации или будут искать пути чем прикрыться в случае если что-то пойдет не так https://www.coachsphere.com/single-post/2017/04/24/%D0%9F%D1%80%D0%BE%D0%B5%D0%BA%D1%82-%D0%90%D1%80%D0%B8%D1%81%D1%82%D0%BE%D1%82%D0%B5%D0%BB%D1%8C---%D1%80%D0%B5%D1%86%D0%B5%D0%BF%D1%82-%D1%81%D0%BE%D0%B7%D0%B4%D0%B0%D0%BD%D0%B8%D1%8F-%D0%B8%D0%B4%D0%B5%D0%B0%D0%BB%D1%8C%D0%BD%D0%BE%D0%B9-%D0%BA%D0%BE%D0%BC%D0%B0%D0%BD%D0%B4%D1%8B-%D0%BE%D1%82-Google
  2. Tool Cultural Differences https://geert-hofstede.com/tools.html https://geert-hofstede.com/ukraine.html http://www.analytictech.com/mb021/cultural.htm Role of 'intercultural ambassador'