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Human Resources
- 1. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Human Resources in Operations Management Semih G¨um¨u¸sba¸s Marmara University October 18, 2015 Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 2. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Human Resources and Quality Management Human Resources and Quality Management Quality management is an integral part of most companies’ strategic design, and the role of employees is an important aspect of quality management. To manage human resources a company must focus on employees as a key, even central, component in their strategic design. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 3. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Human Resources and Quality Management Human Resources and Quality Management Quality management is an integral part of most companies’ strategic design, and the role of employees is an important aspect of quality management. To manage human resources a company must focus on employees as a key, even central, component in their strategic design. To make sure their strategic design for human resources is working, companies regularly monitor employee satisfaction using surveys and make changes when problems are identified. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 4. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Human Resources and Quality Management Human Resources and Quality Management Quality management is an integral part of most companies’ strategic design, and the role of employees is an important aspect of quality management. To manage human resources a company must focus on employees as a key, even central, component in their strategic design. To make sure their strategic design for human resources is working, companies regularly monitor employee satisfaction using surveys and make changes when problems are identified. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 5. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Jobs and Tasks The Assembly Line Limitations of Scientific Management Employee Motivation Jobs and Tasks Jobs: They are the set of all the tasks performed by a worker. Tasks: They are individual activities consisting of elements, which encompass several job motions, or basic physical movements. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 6. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Jobs and Tasks The Assembly Line Limitations of Scientific Management Employee Motivation Jobs and Tasks Jobs: They are the set of all the tasks performed by a worker. Tasks: They are individual activities consisting of elements, which encompass several job motions, or basic physical movements. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 7. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Jobs and Tasks The Assembly Line Limitations of Scientific Management Employee Motivation The Assembly Line . The adoption of scientific management at Ford was the catalyst for its subsequent widespread acceptance. . On an assembly line, workers no longer moved from place to place to perform tasks, as they had in the factory/shop. Instead they remained at a single workplace, and the work was conveyed to them along the assembly line. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 8. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Jobs and Tasks The Assembly Line Limitations of Scientific Management Employee Motivation The Assembly Line . The adoption of scientific management at Ford was the catalyst for its subsequent widespread acceptance. . On an assembly line, workers no longer moved from place to place to perform tasks, as they had in the factory/shop. Instead they remained at a single workplace, and the work was conveyed to them along the assembly line. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 9. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Jobs and Tasks The Assembly Line Limitations of Scientific Management Employee Motivation Limitations of Scientific Management . Advantages of task specialization include high output, low costs, and minimal training. . Disadvantages of task specialization include boredom, lack of motivation, and physical and mental fatigue. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 10. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Jobs and Tasks The Assembly Line Limitations of Scientific Management Employee Motivation Limitations of Scientific Management . Advantages of task specialization include high output, low costs, and minimal training. . Disadvantages of task specialization include boredom, lack of motivation, and physical and mental fatigue. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 11. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Jobs and Tasks The Assembly Line Limitations of Scientific Management Employee Motivation Motivation Motivation: It is a willingness by an employee to work hard to achieve the company’s goals because that effort satisfies some employees’ need or objective. . Certain basic elements in job design and management have been shown to improve motivation, including... Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 12. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Jobs and Tasks The Assembly Line Limitations of Scientific Management Employee Motivation Motivation Motivation: It is a willingness by an employee to work hard to achieve the company’s goals because that effort satisfies some employees’ need or objective. . Certain basic elements in job design and management have been shown to improve motivation, including... Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 13. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Jobs and Tasks The Assembly Line Limitations of Scientific Management Employee Motivation ... positive reinforcement and feedback effective organization and discipline air treatment of people satisfaction of employee needs setting of work-related goals design of jobs to fit the employee work responsibility rewards based on company as well as individual performance achievement of company goals Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 14. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Jobs and Tasks The Assembly Line Limitations of Scientific Management Employee Motivation Evolution of Theories of Employee Motivation: Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 15. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees Job Training . Job training is considered part of a structured career-development system that includes cross training and job rotation. This system of training and job rotation enhances the flexibility of the production process we mentioned earlier. It creates talent reserves that can be used as the need arises when products or processes change or the workforce is reduced. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 16. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees Cross Training and Job Rotation Cross Training: In cross training an employee learns more than one job in the company. Job Rotation: Job Rotation is not exactly the same as cross training. It requires cross training, but it also includes the horizontal movement between two or more jobs according to a plan or schedule. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 17. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees Cross Training and Job Rotation Cross Training: In cross training an employee learns more than one job in the company. Job Rotation: Job Rotation is not exactly the same as cross training. It requires cross training, but it also includes the horizontal movement between two or more jobs according to a plan or schedule. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 18. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees Job Enrichment . The objective of job enrichment is to create more opportunities for individual achievement and recognition by adding variety, responsibility, and accountability to the job. . Frederick Herzberg developed the following set of principles for job enrichment: Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 19. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees Job Enrichment . The objective of job enrichment is to create more opportunities for individual achievement and recognition by adding variety, responsibility, and accountability to the job. . Frederick Herzberg developed the following set of principles for job enrichment: Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 20. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees Empowerment Empowerment: Empowerment is giving employees responsibility and authority to make desicions. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 21. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees . Allow employees control over their own work and some of the supervisory responsibilities for the job, while retaining accountability, also called vertical job enlargement. Assign each worker a complete unit of work that includes all the tasks necessary to complete a process or product with clearly defined start and end points so that the employee feels a sense of closure and achievement. This is also called horizontal job enlargement. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 22. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees . Allow employees control over their own work and some of the supervisory responsibilities for the job, while retaining accountability, also called vertical job enlargement. Assign each worker a complete unit of work that includes all the tasks necessary to complete a process or product with clearly defined start and end points so that the employee feels a sense of closure and achievement. This is also called horizontal job enlargement. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 23. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees . Provide additional authority and freedom for employees. Make periodic reports available to workers instead of just supervisors. Introduce new and more difficult tasks into the job. Encourage development of expertise by assigning individuals to specialized tasks. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 24. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees Flexible Work Schedules (Flextime) Flextime: Flextime is part of a daily work schedule in which employees can choose time of arrival and departure. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 25. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees Alternative Workplaces and Telecommuting Alternative Workplace: An alternative workplace is a combination of nontraditional work locations, settings, and practices. Telecommuting: In telecommuting, employees work electronically from a location they choose. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 26. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees Alternative Workplaces and Telecommuting Alternative Workplace: An alternative workplace is a combination of nontraditional work locations, settings, and practices. Telecommuting: In telecommuting, employees work electronically from a location they choose. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 27. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Training Cross Training Job Enrichment Empowerment Flexible Work Schedules Alternative Workplaces and Telecommuting Temporary Employees Temporary Employees . Sometimes a company will undertake a project requiring technical expertise its permanent employees do not have. Instead of reassigning or retraining its employees, the company will bring in temporary employees having the necessary expertise. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 28. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Types of Pay Gainsharing and Profit Sharing Types of Pay . The two traditional forms of employee payment are the hourly wage and the individual incentive, or piece-rate, wage, both of which are tied to time. The hourly wage is self-explanatory; the longer someone works, the more he or she is paid. In a piece-rate system, employees are paid for the number of units they produce during the workday. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 29. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Types of Pay Gainsharing and Profit Sharing Gainsharing: Gainsharing is an incentive plan that includes employees in a common effort to achieve a company’s objectives in which they share in the gains. Profit Sharing: Profit sharing sets aside some portion of company profits and distributes it among employees usually at the end of the year. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 30. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Types of Pay Gainsharing and Profit Sharing Gainsharing: Gainsharing is an incentive plan that includes employees in a common effort to achieve a company’s objectives in which they share in the gains. Profit Sharing: Profit sharing sets aside some portion of company profits and distributes it among employees usually at the end of the year. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 31. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Affirmative Action and Equal Opportunity Diversity Management Programs Affirmative Action and Equal Opportunity . In the United States affirmative action and equal opportunity are sometimes confused with managing diversity, but they are not the same thing. Affirmative action is an outgrowth of laws and regulations and is government initiated and mandated. It contains goals and timetables designed to increase the level of participation by women and minorities to attain parity levels in a company’s workforce. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 32. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Affirmative Action and Equal Opportunity Diversity Management Programs Diversity Management Programs Managing Diversity: Managing diversity includes education, awareness, fairness, communication, and commitment. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 33. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Design The Elements of Job Design Task Analysis Worker Analysis Environmental Analysis Ergonomics Job Design Several attributes of good job design: An appropriate degree of repetitiveness An appropriate degree of attention and mental absorption Some employee responsibility for decisions and discretion Employee control over their own job Goals and achievement feedback A perceived contribution to a useful product or service Opportunities for personal relationships and friendships Use of skills Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 34. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Design The Elements of Job Design Task Analysis Worker Analysis Environmental Analysis Ergonomics The Elements of Job Design . The elements of job design fall into three categories: an analysis of the tasks included in the job, employee requirements, and the environment in which the job takes place. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 35. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Design The Elements of Job Design Task Analysis Worker Analysis Environmental Analysis Ergonomics Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 36. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Design The Elements of Job Design Task Analysis Worker Analysis Environmental Analysis Ergonomics Task Analysis Task Analysis: Task analysis determines how to do each task and how all the tasks fit together to form a job. . The performance requirements of a task can be the time required to complete the task, the accuracy in performing the task to specifications, the output level or productivity yield, or quality performance. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 37. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Design The Elements of Job Design Task Analysis Worker Analysis Environmental Analysis Ergonomics Task Analysis Task Analysis: Task analysis determines how to do each task and how all the tasks fit together to form a job. . The performance requirements of a task can be the time required to complete the task, the accuracy in performing the task to specifications, the output level or productivity yield, or quality performance. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 38. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Design The Elements of Job Design Task Analysis Worker Analysis Environmental Analysis Ergonomics Worker Analysis Worker Analysis: Worker analysis determines the characteristics the worker must possess to meet the job requirements, the responsibilities the worker will have in the job, and how the worker will be rewarded. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 39. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Design The Elements of Job Design Task Analysis Worker Analysis Environmental Analysis Ergonomics Environmental Analysis Environmental Analysis: Environmental analysis refers to the physical location of the job in the production or service facility and the environmental conditions that must exist. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 40. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Job Design The Elements of Job Design Task Analysis Worker Analysis Environmental Analysis Ergonomics Ergonomics Ergonomics: Put simply, ergonomics as it is applied to work is fitting the task to the person. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 41. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Process Flowchart Worker-Machine Chart Motion Study Job Analysis . Part of job design is to study the methods used in the work included in the job to see how it should be done. This has traditionally been referred to as methods analysis, or simply work methods. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 42. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Process Flowchart Worker-Machine Chart Motion Study Process Flowchart Process Flowchart: A process flowchart is used to analyze how the steps of a job or how a set of jobs fit together into the overall flow of the production process. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 43. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Process Flowchart Worker-Machine Chart Motion Study Symbols for a Process Flowchart: Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 44. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Process Flowchart Worker-Machine Chart Motion Study Example: The Quikcopy Store does copying jobs for walk-in customers. When a customer comes in with a copy job, a desk operator fills out a work order (name, number of copies, quality of paper, and so on) and places it in a box. An operator subsequently picks up the job, makes the copies, and returns the completed job to the cashier, where the job transaction is completed. The store would like a job process flowchart that describes this sequence of tasks. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 45. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Process Flowchart Worker-Machine Chart Motion Study Process Flowchart of Copying Job: Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 46. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Process Flowchart Worker-Machine Chart Motion Study Worker-Machine Chart Worker-Machine: A worker-machine chart illustrates the amount of time a worker and a machine are working or idle in a job. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 47. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Process Flowchart Worker-Machine Chart Motion Study Example: The QuikCopy Store described in previous example also makes photo ID cards. An operator types in data about the customer on a card, submits this to the photo machine, positions the customer for the photo, and takes the photograph. The machine processes the photo ID card. The store would like to develop a worker-machine chart for this job. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 48. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Process Flowchart Worker-Machine Chart Motion Study Worker-Machine Chart: Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 49. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Process Flowchart Worker-Machine Chart Motion Study Motion Study Motion Study: The most detailed form of job analysis is motion study, the study of the individual human motions used in a task. The purpose of motion study is to make sure that a job task does not include any unnecessary motion by the worker and to select the sequence of motions that ensure that the task is being performed in the most efficientt way. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 50. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Process Flowchart Worker-Machine Chart Motion Study Summary of General Guidelines for Motion Study Efficient Use of the Human Body: Work should be simplified, rhythmic, and symmetric. Hand/arm motions should be coordinated and simultaneous. The full extent of physical capabilities should be employed; all parts of the body should perform; the hand should never be idle. Energy should be conserved by letting machines perform tasks. Tasks should be simple, requiring minimal eye contact and minimal muscular effort, with no unnecessary motions, delays, or idleness. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 51. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Process Flowchart Worker-Machine Chart Motion Study Efficient Arrangement of the Workplace: All tools, materials, and equipment should have a designated, easily accessible location that minimizes the motions required to get them. Seating and the general work environment should be comfortable and healthy. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 52. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Process Flowchart Worker-Machine Chart Motion Study Efficient Use of Equipment: Equipment and mechanized tools enhance worker abilities. The use of foot-operated mechanized equipment that relieves the hand/arms of work should be maximized. Equipment should be constructed and arranged to fit worker use. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 53. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Determining Learning Curves with Excel Learning Curves with OM Tools Learning Curves Learning Curve: A learning curve, or improvement curve, is a graph that reflects the fact that as workers repeat their tasks, they will improve performance. Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 54. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Determining Learning Curves with Excel Learning Curves with OM Tools Learning Curve: Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 55. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Determining Learning Curves with Excel Learning Curves with OM Tools Learning curve formula for computing the time required for the nth unit produced: Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 56. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Determining Learning Curves with Excel Learning Curves with OM Tools Example: Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 57. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Determining Learning Curves with Excel Learning Curves with OM Tools Solution: Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 58. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Determining Learning Curves with Excel Learning Curves with OM Tools Determining Learning Curves with Excel Semih G¨um¨u¸sba¸s Human Resources in Operations Management
- 59. Outline Human Resources and Quality Management The Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Determining Learning Curves with Excel Learning Curves with OM Tools Learning Curves with OM Tools Semih G¨um¨u¸sba¸s Human Resources in Operations Management