1.
Processing New Orders
Learn how to manage your new orders right from receiving them to delivering
to the customer [ Non- FA]

2.
Learning Objectives
In this tutorial, we will take you through:
 Importance of managing your orders
 Viewing new orders for your products on seller portal
 Packing orders before marking them as ready to dispatch
 Dispatching and handing over orders
 Tracking orders

3.
Importance of Order Management
 When a customer places an order, it is your
responsibility to pack the right products and keep
them ready for dispatch
 Packing and dispatching the wrong products will lead
to customer returns
 High rate of customer returns will affect your seller
rating negatively and also give rise to unsatisfactory
customer experience
 You must pack your orders and keep them ready for
dispatch as per the SLA timeline, set by you, in order
to reduce chances of pick-up reattempts

4.
Login to your seller account and click on Orders
Click on Orders and Select Active Orders
from the dropdown menu
Log into your Flipkart Seller Account

5.
The Upcoming Orders Tab
Orders

6.
The Upcoming Orders Tab
You can also filter orders by Status,
Order Date, Dispatch After date,
SKU and FSN. In the Upcoming
Orders tab, by default only
upcoming orders are shown. To
view on hold orders select On Hold
under Status
In the Upcoming Orders Tab, you can
sort orders by Order Date or Dispatch
After Date
Click on View Details to see more
details about a particular order

7.
How to Cancel Orders In Bulk or Individually
You can also cancel orders or download order details in bulk by
selecting all orders and clicking on Cancel.
Click on Download Orders (CSV) to download all orders visible on
this page in .CSV file.
You can cancel orders individually or raise an issue
with Seller Support by clicking more next to the
View details button

8.
How to Cancel Orders In Bulk or Individually
Select the reason for cancellation
Click on Cancel
Order

9.
The New Orders Tab
Orders
NEW

10.
The New Orders Tab
In the new orders tab you can filter the
orders by
1. Urgency- SLA Breached, SLA
Breaching Soon and Others
2. Dispatch Type- Express or Standard
3. Special Filters- Multi Quantity,
Replacement order, Forms Required
4. Order Date
5. By SKU
If you hover over the Next Pick Up, you will get
details on the date and timing of your next pick up
as well as the delivery service assigned. Note: The
timing will only be available for eKart pick ups

11.
How To Generate a Shipping Label
There are two ways by which you can generate a
shipping label. In the first, you can select the order
and then click on Create Label
You are required to dispatch every
order within the Dispatch By date to
avoid SLA breaches.

12.
How To Generate a Shipping Label
A screen will pop up and details such as Order Date,
Item ID, SKU and FSN will already be filled
Details such as Invoice amount, date, VAT/CST Rate (in%) will be pre-
filled, if you wish to make an edit, you can fill in new CST/VAT details
and click on Update
Details such as length, breadth and height will also be
mentioned unless these details are missing from your
My Listings page or it is a Multi Quantity
product/Product with a freebie offer
Once you check the details, click on Download &
Print to generate the label

13.
How to Generate a Label in Bulk and Download the Order List
You can also generate labels in bulk by clicking
on Bulk processing and downloading the Bulk file.
An excel .xls file with all the orders in 'New' tab
will get downloaded. Fill all the required details
and then upload the file.
Click here to sort orders by
Order Date or Dispatch
Date
You can also download the Order
List as a .CSV file or the Pick List
as a PDF

14.
How To Generate a Shipping Label
You can tap here to view order
details
You might receive a notification that Label
generation is in progress, you will need to wait for
the label to be generated

15.
How to View Orders with Pending Labels
You can view order details, price &
quantity, Dispatch and Buyer
details
Click on Collapse to stop viewing details

16.
Checking the Label Generation Status
Once a Label is generated you can download it by
clicking on Download Labels
If the label is still under process for the
order, you will see the status as
processing.
In case, the label generation has
failed, the status will be Form
Failed
In case, the automatic generation of logistic form has failed,
the status of order will be Form Failed, you need to visit the
state government tax website, generate the logistic form
manually and enter its serial number in the text box on the
order card. Then click update for order to move to
COMPLETED status. Then just download label.

17.
The Pack Tab
Orders
Pack

18.
How to Mark Orders as Ready To Dispatch
Option 1: In the Pack Tab, once the orders are ready to
be dispatched, click on the Ready to Dispatch button
Ensure the shipping label have been pasted on the
shipment and Customer Invoice and applicable
Logistic forms are attached.

19.
How to Scan and Mark Orders as RTD
Option 2 : You can also click on
Scan & RTD to start scanning the
labels of your packed shipments
to mark them Ready to
dispatched.
Click here to sort orders by Order Date or
Dispatch Date
You can also filter orders by Urgency, Dispatch Type,
Logistic Partner, Special Filters such as Multi Quantity,
Replacement order and forms required
You can also raise a Seller Support
Ticket by clicking on Contact SS

20.
How to Scan and Mark Orders as RTD
All the orders successfully RTDed by
scanning are listed here.
Scanning can fail for the following reasons:
If the Tracking ID is Missing
If the order was marked RTD earlier
If the order has been cancelled
You can download a
complete report of
all scans by clicking
on Download Report

21.
The Handover Orders Tab
Orders
Handover

22.
How to Download the Manifest
In the Handovers Tab, you will be able to view
the Logistics Partner, the Pickup date and No.
of Orders. Click on Show Orders to view the
orders to be picked up
Search through Orders by Order Id/Item Id
You can filter orders by
Pickup Attempt, Ready
to Dispatch Date and
Order Date
You can download the manifest by
clicking on Download Manifest
You may get a notification on issues in
Fulfillment. The fulfilment health indicator is
a prompt which appears whenever some of
your pending orders need urgent action.

23.
The Fulfillment Health Indicator
The Fulfillment Health Indicator will warn you
when you have the following issues:
Following are the issues due to which you
might be seeing this:
- A high percentage of pending orders
- Orders Breached SLA
- Orders having pickup attempts
- Large number of orders Breaching SLA in
a day

24.
Downloading the manifest will help in many ways, such as:
 Getting better control over dispatching of orders
 Reducing the number of reattempts as you know what needs to be
handed over to which logistics partner
 Arranging for handover of all items marked as ‘Ready to Dispatch’ on time
This is the proof of pickup of your shipments. Make sure to cross-verify
that you are handing over to the logistic partner the exact same
shipments that are mentioned in the manifest.
Take signature of the field executive and keep this manifest copy safe as
proof of pickup.
The Importance of the Manifest

25.
How to Reprint a Label and Download a Pick Up report
You can view order details, price and quantity, tracking and Buyer
Details
In case you misplace the label, you can select the order and
click on Reprint Label to reprint the label. You can also click
on Pick up report to download the pickup report

26.
How to Download a Pick Up Report
Click on Download to Download the Pick Up Report
Add the date of the pickup

27.
The In Transit Tab
Orders
Transit

28.
The In Transit Tab
Click on View Details to Track the Shipment
In the In Transit Tab you can filter orders by Status,
Ready to Dispatch On Date, Order Date

29.
Tracking your Order
You can Track the
Shipment by Date
A pop up screen with
Order and Buyer Details
will appear
You can Raise an SS Ticket
if you have an issue to
report

30.
How to Raise a Seller Support Ticket
You can also raise an SS ticket by clicking
on Contact SS

31.
How to Raise a Seller Support Ticket
Please fill all mandatory details in this page,
this will ensure the seller support have all
the required information to resolve your
issue
Once the details are added, click on Submit

32.
The Delivered Orders Tab
Orders
Delivered Orders

33.
How to Download a Report in the Delivered Tab
You can also raise an SS ticket by clicking
on Contact SS under View Details
In the Delivered Tab, you can download the orders report
by clicking on Download Orders. Use the filters to sort
the orders you want details on

34.
How to search an Order
You can also search for orders using the order
ID or Order item ID with the search bar

35.
Thank You