2. Management Key Concepts
Organizations: People working together
and coordinating their actions to achieve
Goal: A desired future condition that the
organization seeks to achieve.
Management: The process of using
organizational resources to achieve the
Resources are organizational
assets and include:
Managers - to meet its goals.
4. Organizational Performance
Managers use resources effectively and
efficiently to satisfy customers and to achieve
Efficiency: A measure of how well resources
are used to achieve a goal.
Effectiveness: A measure of the
appropriateness of the goals chosen (are
these the right goals?), and the degree to
which they are achieved.
One of the most important human
activities is managing.
Managing has been essential to ensure the
coordination of individual efforts.
Task of managers has been rising in
6. CONCEPT OF MANAGEMENT
The term management is used in three
• Management as a discipline,
• Management as a group of people, and
• Management as a process.
7. WHAT IS MANAGEMENT?
1.Field of Study -Management principles,
techniques, functions, etc-Profession
2.Team or Class of people-Individual who
performs managerial activities or may be a
group of persons
3.Process-Managerial activities -planning,
organizing, staffing, directing, controlling.
• F.W. Taylor -“Art of knowing what you want to do and
then seeing that it is done the best and cheapest way”.
• Henry Fayol –“To Manage is to forecast, to plan, to
organise, to command, to co-ordinate and to control”.
• Peter F.Drucker –”Management is work and as such it
has its own skills, its own tools and its own
• “Management is the art of getting things done
through and with people”.
9. Different context of defining
There are four such orientations have been
adopted in defining management process:
• Production-or efficiency-oriented,
• People-oriented, and
14. NATURE AND SCOPE OF
The nature of management can be described as
• Dynamic nature of principles
• Relative, not absolute principles
• Management: Science or Art
• Management as profession
• Universality of management
15. IMPORTANCE OF
The importance of management may be traced
in the following contexts:
• Effective Utilisation of Resources
• Development of Resources
• To incorporate Innovations
• Integrating Various Interest Groups
• Stability in the Society
16. MANGEMENT IS AN ART AND
•Practical know how
•Technical skills •General principles
•Concrete results •Cause and effect
•Personalised nature •Universal
17. Functions of Management
The following are the functions of
Directing or Leading and
18. Management Process
Monitor & measure Working together
Planning means “the determination of what is
to be done, how and where it is to be done, who
is to do it, and how the results are to be
Organising refers to the systematic arrangement
of different aspects of the business operations to
achieve the planned objectives.
Staffing involves “man in the organisational
structure through proper and effective selection,
appraisal and development of personnel to fill
the roles designed into the structure.”
In Directing, managers determine direction, state
a clear vision for employees to follow, and help
employees understand the role they play in
In controlling, managers evaluate how well the
organization is achieving its goals and takes
corrective action to improve performance.
24. Management Levels
Organizations often have 3 levels of managers:
25. Three Levels of Management
26. Roles of Manager
A role is a set of specific tasks a person performs
because of the position they hold.
Roles are directed inside as well as outside the
There are 3 broad role categories:
27. Interpersonal Roles
Roles managers assume to coordinate and
interact with employees and provide
direction to the organization.
28. Informational Roles
Associated with the tasks needed to obtain
and transmit information for management
of the organization.
29. Decisional Roles
Associated with the methods managers use
to plan strategy and utilize resources to
Disturbance handler role
Resource allocator role
30. Managerial Skills
There are three skill sets that managers
need to perform effectively.
1. Conceptual skills
2. Human skills
3. Technical skills
31. Skill Type Needed by Manager
Conceptual Human Technical