Scourby M. Counts
P.O. Box 12096 Dallas, TX 75225
(469) 271-0883 / smajico@gmail.com
Performance Driven Navy Veteran seeking a position that will allow me to contribution my professional
expertise while gaining professional experience and growth as a manager or team member.
EDUCATION
DeVry University, Orlando FL October 2011
BS in Technical Management, Minor in Graphic and Multimedia Design
LICENSES AND CERTIFICATIONS
Texas all Lines Independent Claims Adjuster Licensed December 2014
Comp TIA A+ Certified September 2013
Comp TIA Network+ Certified October 2013
Microsoft Office Specialist Certified November 2015
† Word 2013 † Outlook 2013 † PowerPoint 2013 † Excel 2013
EXPERIENCE
Titan Contractors Residential Claims Adjuster Grand Prairie, TX 2015
 A Lead-based contractor role, temporary hire, conducted residential damage assessments form
wind, hail and fire damage.
 Consulted and represented clients’ for repair or replacements based off substantial evidence of
causation of homeowners’ residential property damages, homeowner’s insurance policy coverage and
state regulations.
 Negotiated contracts for replacement of roofing and other structural damages. Conducted on-site
meetings with homeowners’ insuring staff or hired representation with 100% retention and referral
commitments.
Toyota of Irving Internet Sales Manager Irving, TX 2014
 Corresponded with potential and returning customers in the market for pre-owned or new vehicles
and the promotion of supporting products.
 Performed all walk-around presentation of products with customers and demonstrated operational
and safety features of suitable products.
 Effectively closed automotive sales, warranties and negotiated pricing.
 Maintained an effective client follow-up system that encouraged repeat business and referrals.
 Submitted reports to the sales managers regarding objectives, reviews, analysis, and planned activities.
 Attended sales meetings, reviewed sales statistics and actions to improve sales opportunities, and
maintained excellent customer service surveys.
James Transport Information Technology Support Ft. Lauderdale, FL 2013 – 2014
 Maintained network for a minor trucking company.
 Conducted bi-monthly analysis of the network and scheduled back-ups.
 Installed and secured a 9 camera HD DVDR surveillance system.
 Configured remote servers for mobile access.
 Conducted online market research as an authorized purchaser for repair parts.
 Increased the purchasing power by 20% and maintained compliance within industry standards.

Department of U.S. Navy Chief Technician (E-7) 1990 – 2009
Division Chief Supervisor
 Trained and supervised technicians on the configurations and operations of computer systems and
equipment, monitoring systems, reporting, preventative maintenance, troubleshooting and repair of
local area network for shipboard weapons delivery systems.
 Supervised 3M maintenance teams, launch support teams and customer support for casualty
control, maintaining optimal systems performance and readiness.
 Maintained network computers and hardware: tape units, printers, input/output consoles,
portable handheld computers and tough-books, audio and video systems, control and mechanical
systems, lowest replaceable components or units, and special tools used to prepare and test
sequencing and communications.
Division Lead Systems Technician
 Operated and performed organizational intermediate level maintenance on electrical, electro-
mechanical, hydraulic and pneumatic systems.
 Conducted inspections, performed preventive maintenance, data backups, troubleshooting and
fault isolation.
 Repaired and replaced electrical and electromechanical systems and equipment, hydraulic and
pneumatic systems, circuit card assemblies, motherboards, computer components, audio and video
equipment using schematics diagrams, blueprints, test equipment, and maintenance
assistance modules.
Ammunition Supply Administrator and Materials Manager
 Managed and record keeping of requisitions, receipts, inspections, storage and the issuance of
ammunition, explosives and weapons through a global oracle platform (Ordnance Information
System-Retail).
 Conducted reports for excess, shortages, damages and inventories.
 Reconciled and post discrepancies, prepared and maintained Ammunition Transaction Reports and
Transaction Item Reports and conducted inspections and compliance of directives and reports
applicable to Notice of Ammunition Reclassifications.
Automated Electronic Classroom-Basic Instructor
 Conducted course lesson plans, evaluated instructional materials, conducted instructional and
practical applications, and presented platform skills for the Department of Naval Education and
Training, Center for Surface Combat Systems, Dam Neck, Virginia and San Diego, California training
commands.
 Conducted professional knowledge and immediately recognized as a subject matter expert earning the
position of Course Curriculum Model Manager.
 Designated as a Master Training Specialist by the Commander of Naval Education and Training
Command.
 Instrumental in the implementation of interactive multimedia instruction of weapons delivery
systems training courses with Lockheed Martin and British Aerospace Electronic (BAE) Systems
in support of the Ballistic Missile Defense program.
 Earned recognition and awarded the Navy and Marine Corps Commendation Medal for
noteworthy accomplishments and the result of a 15% or $180,000 in annual training cost reduction.