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World	
  wealth	
  reports:	
  Worth	
  their	
  weight	
  in	
  gold	
  or	
  
wearing	
  thin	
  amidst	
  a	
  waterfall	
  of	
  wisdom	
  
	
  
With	
  the	
  recent	
  release	
  of	
  BCG’s	
  Global	
  Wealth	
  2013	
  to	
  
devour	
  and	
  the	
  RBC	
  Capgemini	
  World	
  Wealth	
  Report	
  due	
  to	
  
follow	
  soon,	
  Seb	
  Dovey	
  takes	
  time	
  out	
  of	
  the	
  wealth	
  report	
  
season	
  to	
  question	
  the	
  changing	
  role	
  of	
  such	
  publications.	
  
	
  
	
  
	
  
	
  
“What	
  if	
  a	
  person’s	
  native	
  or	
  
learned	
  abilities	
  to	
  process	
  
information	
  sensibly	
  could	
  be	
  
warped	
  by	
  feeding	
  junk	
  into	
  
the	
  mental	
  machine?”	
  
	
  
-­‐	
  Clay	
  Johnson,	
  The	
  Information	
  Diet:	
  A	
  Case	
  for	
  
Conscious	
  Consumption	
  
	
  
Ronald	
  Reagan	
  once	
  called	
  information	
  the	
  “oxygen	
  of	
  the	
  modern	
  age”	
  because	
  
it	
  “seeps	
  through	
  the	
  walls	
  topped	
  by	
  barbed	
  wire,	
  it	
  wafts	
  across	
  the	
  electrified	
  
borders.”	
  
	
  
Fast	
  forward	
  to	
  today	
  and	
  the	
  walls	
  have	
  come	
  down	
  –	
  both	
  literally	
  and	
  
metaphorically	
  –	
  and	
  information	
  flows	
  faster	
  than	
  ever	
  before.	
  
	
  
If	
  you	
  stack	
  a	
  pile	
  of	
  CD-­‐ROMs	
  on	
  top	
  of	
  one	
  another	
  until	
  you	
  reach	
  the	
  current	
  
global	
  storage	
  capacity	
  for	
  digital	
  information	
  it	
  would	
  stretch	
  about	
  80,000km	
  
beyond	
  the	
  moon.	
  
	
  
The	
  democratization	
  of	
  knowledge	
  can	
  save	
  lives	
  
	
  
On	
  the	
  one	
  hand,	
  more	
  information	
  is	
  fantastic.	
  	
  Enabled	
  by	
  online	
  technology,	
  
the	
  democratization	
  of	
  information	
  has	
  boosted,	
  and	
  will	
  continue	
  to	
  help,	
  the	
  
development	
  of	
  emerging	
  economies	
  and	
  the	
  spread	
  of	
  genuinely	
  life-­‐enhancing	
  
messages	
  about	
  health	
  or	
  human	
  well-­‐being.	
  
	
  
But	
  the	
  danger	
  lies	
  in	
  the	
  fact	
  that	
  information	
  alone	
  hardly	
  ever	
  equals	
  
knowledge.	
  
	
  
But	
  lives	
  can	
  be	
  wasted…	
  wading	
  through	
  worthless	
  information	
  
	
  
According	
  to	
  IDC,	
  75%	
  of	
  digital	
  information	
  is	
  generated	
  by	
  individuals	
  so	
  how	
  
do	
  we	
  know	
  whether	
  those	
  individuals	
  are	
  qualified	
  in	
  any	
  way	
  to	
  filter	
  or	
  collate	
  
the	
  information	
  they	
  generate	
  and	
  share?	
  
	
  
Clay	
  Johnson,	
  who’s	
  words	
  begin	
  this	
  piece,	
  wrote	
  a	
  whole	
  book	
  urging	
  us	
  to	
  
consume	
  information	
  more	
  consciously	
  or,	
  if	
  you	
  will,	
  to	
  put	
  ourselves	
  on	
  an	
  
information	
  diet:	
  “garbage	
  in,	
  garbage	
  out.	
  	
  We	
  know	
  we’re	
  the	
  products	
  of	
  the	
  
food	
  we	
  eat.	
  	
  Why	
  wouldn’t	
  we	
  also	
  be	
  products	
  of	
  the	
  information	
  we	
  
consume?”	
  
	
  
What	
  do	
  wealthy	
  investors	
  want?	
  
	
  
To	
  illustrate	
  the	
  glut	
  of	
  information	
  that	
  threatens	
  to	
  overwhelm	
  us,	
  I	
  ran	
  a	
  quick	
  
Google	
  search	
  on	
  ultra	
  high	
  net	
  worth	
  investors,	
  tapping	
  in	
  “what	
  do	
  UHNW	
  
investors	
  want”:	
  
	
  
 
	
  
I	
  got	
  plenty	
  back	
  for	
  my	
  time.	
  
	
  
According	
  to	
  the	
  RBC	
  Capgemini	
  2012	
  World	
  Wealth	
  Report	
  there	
  are	
  c.100,000	
  
ultra-­‐HNWI	
  globally	
  ,	
  representing	
  a	
  tiny	
  fraction	
  of	
  the	
  estimated	
  7	
  billion	
  
people	
  in	
  the	
  world.	
  	
  Yet	
  despite	
  the	
  small	
  size	
  of	
  the	
  UHNW	
  segment,	
  plenty	
  of	
  
people	
  are	
  willing	
  in	
  to	
  step	
  in	
  and	
  explain	
  what	
  these	
  UHNW	
  investors	
  want.	
  
	
  
210,000	
  results	
  pop	
  up	
  in	
  Google	
  	
  (one	
  suggestion	
  per	
  UHNWI	
  and	
  some	
  left	
  
over)	
  but	
  how	
  many	
  offer	
  valuable	
  knowledge	
  as	
  opposed	
  to	
  questionable	
  
information?	
  	
  Google	
  itself	
  acts	
  as	
  a	
  partial	
  filter,	
  ranking	
  results	
  using	
  its	
  own	
  
algorithms,	
  but	
  that’s	
  still	
  a	
  lot	
  of	
  information	
  to	
  wade	
  through.	
  
	
  
Take	
  it	
  a	
  step	
  further	
  and	
  tap	
  in	
  “what	
  do	
  HNW	
  investors	
  want?”	
  and	
  some	
  
1,530,000	
  results	
  emerge.	
  	
  Given	
  that	
  the	
  same	
  2012	
  World	
  Wealth	
  Report	
  
suggests	
  that	
  there	
  are	
  c.11m	
  HNWI	
  throughout	
  the	
  world	
  that’s	
  a	
  better	
  ratio,	
  of	
  
results	
  to	
  individuals	
  but	
  still	
  rather	
  a	
  lot	
  of	
  competing	
  opinions.	
  
	
  
Data	
  alone	
  doesn’t	
  equal	
  information	
  
	
  
Knowledge	
  begins	
  with	
  data	
  and	
  historically	
  data	
  has	
  been	
  the	
  main	
  prize	
  on	
  
offer	
  from	
  world	
  wealth	
  reports.	
  
	
  
Roll	
  the	
  clock	
  back	
  even	
  just	
  a	
  few	
  years	
  and	
  the	
  access	
  to	
  data	
  about	
  global	
  
wealth,	
  about	
  UHNWI,	
  about	
  asset	
  managers,	
  about	
  any	
  and	
  every	
  aspect	
  of	
  
wealth	
  management	
  was	
  in	
  much	
  shorter	
  supply	
  than	
  it	
  is	
  today.	
  
	
  
Back	
  then	
  there	
  was	
  a	
  genuine	
  need	
  for	
  solid	
  data.	
  	
  For	
  facts.	
  
	
  
Now,	
  we	
  often	
  have	
  more	
  data	
  than	
  we	
  know	
  what	
  to	
  do	
  with.	
  
	
  
So,	
  how	
  does	
  data	
  become	
  information?	
  
	
  
Information	
  is	
  data	
  made	
  useful	
  
	
  
That’s	
  a	
  line	
  that	
  jumped	
  out	
  at	
  me	
  recently	
  when	
  I	
  read	
  Attenzi:	
  A	
  Social	
  
Business	
  Story,	
  a	
  fictional	
  story,	
  written	
  by	
  Philip	
  Sheldrake,	
  about	
  a	
  CEO,	
  Eli	
  
Appel,	
  who	
  takes	
  his	
  firm,	
  Attenzi,	
  on	
  a	
  journey	
  to	
  becoming	
  a	
  social	
  business.	
  	
  	
  
	
  
To	
  borrow	
  further	
  from	
  Eli	
  Appel:	
  
	
  
“We	
  mere	
  humans	
  do	
  not	
  readily	
  digest	
  or	
  understand	
  data.	
  	
  Rather,	
  we	
  deal	
  in	
  
information;	
  that	
  is	
  data	
  made	
  useful,	
  made	
  relevant.	
  	
  A	
  collection	
  of	
  data	
  is	
  not	
  
information	
  –	
  for	
  that	
  it	
  also	
  requires	
  context	
  and	
  understanding.	
  
	
  
How	
  do	
  you	
  determine	
  the	
  value	
  of	
  the	
  information	
  and	
  knowledge	
  prior	
  to	
  the	
  
translation	
  of	
  data	
  into	
  information	
  and	
  knowledge?	
  
	
  
Perhaps	
  the	
  best	
  we	
  can	
  achieve	
  is	
  simply	
  to	
  have	
  a	
  good	
  guess	
  at	
  whether	
  the	
  
potential	
  information	
  and	
  knowledge	
  we	
  might	
  unearth	
  will	
  make	
  anyone	
  act	
  on	
  
it.	
  
	
  
Or	
  perhaps,	
  more	
  precisely,	
  will	
  anyone	
  change	
  what	
  they	
  would	
  have	
  done	
  
otherwise?”	
  
	
  
It’s	
  an	
  interesting	
  question	
  to	
  level	
  at	
  world	
  wealth	
  reports.	
  	
  	
  
	
  
We	
  know	
  that	
  there	
  is	
  a	
  large	
  industry	
  of	
  wealth	
  management	
  professionals	
  
eager	
  to	
  learn	
  what	
  investors	
  want.	
  	
  We	
  know	
  that	
  there	
  is	
  a	
  large	
  contingent	
  of	
  
UHNWI	
  who	
  don’t	
  feel	
  well	
  served	
  by	
  current	
  wealth	
  management	
  models?	
  
	
  
But	
  do	
  world	
  wealth	
  reports	
  do	
  anything	
  to	
  change	
  that?	
  
	
  
Does	
  the	
  data	
  –or	
  information	
  –	
  they	
  contain	
  make	
  anyone	
  do	
  anything	
  
differently	
  or	
  are	
  they	
  actually	
  in	
  danger	
  of	
  becoming	
  PR	
  machines	
  that	
  give	
  the	
  
world	
  and	
  his	
  wife	
  an	
  excuse	
  to	
  quote	
  a	
  press	
  release	
  or	
  share	
  some	
  topical	
  
stats?	
  
	
  
Information	
  is	
  applied	
  using	
  insight	
  
	
  
I	
  think	
  the	
  missing	
  link	
  is	
  insight.	
  
	
  
Knowledge	
  comes	
  from	
  turning	
  information	
  into	
  actionable	
  insights	
  that	
  can	
  
help	
  wealth	
  managers	
  take	
  concrete	
  steps	
  towards	
  growing	
  their	
  business,	
  
attracting	
  and	
  retaining	
  asset	
  or	
  engaging	
  with	
  wealthy	
  clients.	
  
	
  
R.O.I	
  (return	
  on	
  information)	
  
	
  
Scaling	
  back	
  the	
  information	
  you	
  consume	
  and	
  focusing	
  in	
  on	
  world	
  wealth	
  
reports	
  that	
  offer	
  insight	
  is	
  certainly	
  one	
  way	
  to	
  a.	
  reduce	
  information	
  overload	
  
and	
  b.	
  create	
  a	
  better	
  return	
  from	
  the	
  information	
  you	
  turn	
  your	
  mind	
  to,	
  but	
  
there’s	
  still	
  the	
  question	
  of	
  who	
  to	
  trust?	
  	
  	
  
	
  
There’s	
  probably	
  no	
  easy	
  answer	
  to	
  that	
  one,	
  but	
  I	
  will	
  offer	
  up	
  some	
  standards	
  I	
  
think	
  all	
  wealth	
  repots	
  should	
  meet:	
  
	
  
3	
  rules	
  for	
  insight	
  led	
  wealth	
  management	
  intelligence	
  
	
  
1. Wealth	
  reports	
  must	
  use	
  insight	
  to	
  turn	
  data	
  to	
  actionable	
  insight	
  
2. That	
  insight	
  should	
  be	
  gathered	
  by	
  experts	
  using	
  a	
  mixture	
  of	
  
quantitative	
  and	
  qualitative	
  research	
  methodology	
  
3. Those	
  experts	
  should	
  have	
  access	
  to	
  time-­‐series	
  data	
  and	
  a	
  depth	
  of	
  
experience	
  that	
  allows	
  them	
  to	
  separate	
  the	
  wealth	
  trends	
  with	
  
longevity	
  from	
  red-­‐herrings	
  that	
  emerge	
  from	
  spurious	
  data	
  spikes.	
  
	
  
If	
  world	
  wealth	
  reports	
  followed	
  those	
  rules,	
  I	
  think	
  more	
  people	
  would	
  
genuinely	
  change	
  what	
  they	
  would	
  have	
  done	
  otherwise.	
  
	
  
If	
  more	
  wealth	
  managers	
  applied	
  similar	
  rules	
  to	
  the	
  information	
  they	
  share	
  with	
  
clients	
  and	
  challenged	
  themselves	
  in	
  the	
  same	
  way	
  to	
  provide	
  information	
  that	
  
can	
  genuine	
  help	
  and	
  influence	
  their	
  clients	
  then	
  they’d	
  probably	
  see	
  more	
  
investors	
  changing	
  what	
  they	
  would	
  have	
  done	
  otherwise	
  too,	
  and	
  that	
  change	
  
might	
  just	
  involve	
  a	
  boost	
  in	
  client	
  retention	
  or	
  assets	
  under	
  management.	
  
	
  
	
  
	
  
About	
  the	
  author:	
  
	
  
	
  
	
  
Sebastian	
  Dovey	
  is	
  Managing	
  Partner	
  at	
  Scorpio	
  Partnership	
  the	
  leading	
  consumer	
  insight	
  and	
  
strategy	
  consultancy	
  to	
  the	
  global	
  wealth	
  industry.	
  	
  15	
  years	
  ago,	
  Seb	
  helped	
  set	
  up	
  Scorpio	
  
Partnership	
  to	
  realise	
  his	
  vision	
  of	
  a	
  global	
  strategy	
  think	
  tank	
  focusing	
  on	
  private	
  investor	
  
benefits	
  in	
  wealth	
  management,	
  proving	
  that	
  there	
  is	
  a	
  different	
  way	
  to	
  be	
  a	
  knowledge-­‐based	
  
management	
  consultancy.	
  
	
  
Over	
  the	
  past	
  15	
  years	
  the	
  firm	
  has	
  worked	
  with	
  over	
  125	
  institutional	
  and	
  individual	
  clients,	
  
won	
  numerous	
  awards	
  including	
  a	
  recent	
  award	
  for	
  outstanding	
  thought	
  leadership	
  in	
  Asian	
  
wealth	
  management	
  and	
  now	
  boasts	
  the	
  largest	
  database	
  of	
  UHNWI.	
  	
  	
  
	
  
Seb	
  has	
  a	
  background	
  in	
  publishing,	
  including	
  a	
  three-­‐year	
  stint	
  at	
  managing	
  editor	
  of	
  the	
  
Institutional	
  Investor	
  publication	
  and	
  regularly	
  presents	
  at	
  global	
  wealth	
  management	
  events.	
  

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World wealth reports: Worth their weight in gold or wearing thin amidst a waterfall of wisdom

  • 1.     World  wealth  reports:  Worth  their  weight  in  gold  or   wearing  thin  amidst  a  waterfall  of  wisdom     With  the  recent  release  of  BCG’s  Global  Wealth  2013  to   devour  and  the  RBC  Capgemini  World  Wealth  Report  due  to   follow  soon,  Seb  Dovey  takes  time  out  of  the  wealth  report   season  to  question  the  changing  role  of  such  publications.           “What  if  a  person’s  native  or   learned  abilities  to  process   information  sensibly  could  be   warped  by  feeding  junk  into   the  mental  machine?”     -­‐  Clay  Johnson,  The  Information  Diet:  A  Case  for   Conscious  Consumption    
  • 2. Ronald  Reagan  once  called  information  the  “oxygen  of  the  modern  age”  because   it  “seeps  through  the  walls  topped  by  barbed  wire,  it  wafts  across  the  electrified   borders.”     Fast  forward  to  today  and  the  walls  have  come  down  –  both  literally  and   metaphorically  –  and  information  flows  faster  than  ever  before.     If  you  stack  a  pile  of  CD-­‐ROMs  on  top  of  one  another  until  you  reach  the  current   global  storage  capacity  for  digital  information  it  would  stretch  about  80,000km   beyond  the  moon.     The  democratization  of  knowledge  can  save  lives     On  the  one  hand,  more  information  is  fantastic.    Enabled  by  online  technology,   the  democratization  of  information  has  boosted,  and  will  continue  to  help,  the   development  of  emerging  economies  and  the  spread  of  genuinely  life-­‐enhancing   messages  about  health  or  human  well-­‐being.     But  the  danger  lies  in  the  fact  that  information  alone  hardly  ever  equals   knowledge.     But  lives  can  be  wasted…  wading  through  worthless  information     According  to  IDC,  75%  of  digital  information  is  generated  by  individuals  so  how   do  we  know  whether  those  individuals  are  qualified  in  any  way  to  filter  or  collate   the  information  they  generate  and  share?     Clay  Johnson,  who’s  words  begin  this  piece,  wrote  a  whole  book  urging  us  to   consume  information  more  consciously  or,  if  you  will,  to  put  ourselves  on  an   information  diet:  “garbage  in,  garbage  out.    We  know  we’re  the  products  of  the   food  we  eat.    Why  wouldn’t  we  also  be  products  of  the  information  we   consume?”     What  do  wealthy  investors  want?     To  illustrate  the  glut  of  information  that  threatens  to  overwhelm  us,  I  ran  a  quick   Google  search  on  ultra  high  net  worth  investors,  tapping  in  “what  do  UHNW   investors  want”:    
  • 3.     I  got  plenty  back  for  my  time.     According  to  the  RBC  Capgemini  2012  World  Wealth  Report  there  are  c.100,000   ultra-­‐HNWI  globally  ,  representing  a  tiny  fraction  of  the  estimated  7  billion   people  in  the  world.    Yet  despite  the  small  size  of  the  UHNW  segment,  plenty  of   people  are  willing  in  to  step  in  and  explain  what  these  UHNW  investors  want.     210,000  results  pop  up  in  Google    (one  suggestion  per  UHNWI  and  some  left   over)  but  how  many  offer  valuable  knowledge  as  opposed  to  questionable   information?    Google  itself  acts  as  a  partial  filter,  ranking  results  using  its  own   algorithms,  but  that’s  still  a  lot  of  information  to  wade  through.     Take  it  a  step  further  and  tap  in  “what  do  HNW  investors  want?”  and  some   1,530,000  results  emerge.    Given  that  the  same  2012  World  Wealth  Report   suggests  that  there  are  c.11m  HNWI  throughout  the  world  that’s  a  better  ratio,  of   results  to  individuals  but  still  rather  a  lot  of  competing  opinions.     Data  alone  doesn’t  equal  information     Knowledge  begins  with  data  and  historically  data  has  been  the  main  prize  on   offer  from  world  wealth  reports.     Roll  the  clock  back  even  just  a  few  years  and  the  access  to  data  about  global   wealth,  about  UHNWI,  about  asset  managers,  about  any  and  every  aspect  of   wealth  management  was  in  much  shorter  supply  than  it  is  today.     Back  then  there  was  a  genuine  need  for  solid  data.    For  facts.    
  • 4. Now,  we  often  have  more  data  than  we  know  what  to  do  with.     So,  how  does  data  become  information?     Information  is  data  made  useful     That’s  a  line  that  jumped  out  at  me  recently  when  I  read  Attenzi:  A  Social   Business  Story,  a  fictional  story,  written  by  Philip  Sheldrake,  about  a  CEO,  Eli   Appel,  who  takes  his  firm,  Attenzi,  on  a  journey  to  becoming  a  social  business.         To  borrow  further  from  Eli  Appel:     “We  mere  humans  do  not  readily  digest  or  understand  data.    Rather,  we  deal  in   information;  that  is  data  made  useful,  made  relevant.    A  collection  of  data  is  not   information  –  for  that  it  also  requires  context  and  understanding.     How  do  you  determine  the  value  of  the  information  and  knowledge  prior  to  the   translation  of  data  into  information  and  knowledge?     Perhaps  the  best  we  can  achieve  is  simply  to  have  a  good  guess  at  whether  the   potential  information  and  knowledge  we  might  unearth  will  make  anyone  act  on   it.     Or  perhaps,  more  precisely,  will  anyone  change  what  they  would  have  done   otherwise?”     It’s  an  interesting  question  to  level  at  world  wealth  reports.         We  know  that  there  is  a  large  industry  of  wealth  management  professionals   eager  to  learn  what  investors  want.    We  know  that  there  is  a  large  contingent  of   UHNWI  who  don’t  feel  well  served  by  current  wealth  management  models?     But  do  world  wealth  reports  do  anything  to  change  that?     Does  the  data  –or  information  –  they  contain  make  anyone  do  anything   differently  or  are  they  actually  in  danger  of  becoming  PR  machines  that  give  the   world  and  his  wife  an  excuse  to  quote  a  press  release  or  share  some  topical   stats?     Information  is  applied  using  insight     I  think  the  missing  link  is  insight.     Knowledge  comes  from  turning  information  into  actionable  insights  that  can   help  wealth  managers  take  concrete  steps  towards  growing  their  business,   attracting  and  retaining  asset  or  engaging  with  wealthy  clients.     R.O.I  (return  on  information)    
  • 5. Scaling  back  the  information  you  consume  and  focusing  in  on  world  wealth   reports  that  offer  insight  is  certainly  one  way  to  a.  reduce  information  overload   and  b.  create  a  better  return  from  the  information  you  turn  your  mind  to,  but   there’s  still  the  question  of  who  to  trust?         There’s  probably  no  easy  answer  to  that  one,  but  I  will  offer  up  some  standards  I   think  all  wealth  repots  should  meet:     3  rules  for  insight  led  wealth  management  intelligence     1. Wealth  reports  must  use  insight  to  turn  data  to  actionable  insight   2. That  insight  should  be  gathered  by  experts  using  a  mixture  of   quantitative  and  qualitative  research  methodology   3. Those  experts  should  have  access  to  time-­‐series  data  and  a  depth  of   experience  that  allows  them  to  separate  the  wealth  trends  with   longevity  from  red-­‐herrings  that  emerge  from  spurious  data  spikes.     If  world  wealth  reports  followed  those  rules,  I  think  more  people  would   genuinely  change  what  they  would  have  done  otherwise.     If  more  wealth  managers  applied  similar  rules  to  the  information  they  share  with   clients  and  challenged  themselves  in  the  same  way  to  provide  information  that   can  genuine  help  and  influence  their  clients  then  they’d  probably  see  more   investors  changing  what  they  would  have  done  otherwise  too,  and  that  change   might  just  involve  a  boost  in  client  retention  or  assets  under  management.         About  the  author:         Sebastian  Dovey  is  Managing  Partner  at  Scorpio  Partnership  the  leading  consumer  insight  and   strategy  consultancy  to  the  global  wealth  industry.    15  years  ago,  Seb  helped  set  up  Scorpio   Partnership  to  realise  his  vision  of  a  global  strategy  think  tank  focusing  on  private  investor   benefits  in  wealth  management,  proving  that  there  is  a  different  way  to  be  a  knowledge-­‐based   management  consultancy.     Over  the  past  15  years  the  firm  has  worked  with  over  125  institutional  and  individual  clients,   won  numerous  awards  including  a  recent  award  for  outstanding  thought  leadership  in  Asian   wealth  management  and  now  boasts  the  largest  database  of  UHNWI.         Seb  has  a  background  in  publishing,  including  a  three-­‐year  stint  at  managing  editor  of  the   Institutional  Investor  publication  and  regularly  presents  at  global  wealth  management  events.