This presentation discusses consumer trends with social networking and other instant communication and how they affect customer expectations with industrial process applications — specifically HMI and SCADA systems. Additional topics include changes in laws and agency requirements, security, production data traceability, and how to integrate these technologies into your industrial process.

1. Trends in Automation Operator Interface and
Data Management
Are You Up-to-Date?
Jacob Kimball
Schneider Electric
Industry NOW Express

2. Trends
● Social networking & mobile access
● Laws and agency requirements
● Security
● Global workforce
● Others
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 2

3. Social Networking Impact
● Facebook
● 900 million users
● 250 million photos per day
● Twitter
● 500 million accounts
● 175 million tweets per day
● LinkedIn
● 150 million members
● 120 new members per minute
● Others
● Pinterest, So.cl, Google+, Digg, StumbleUpon, Tumbler
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 3

4. Social Networks - Fast & Powerful
● Rapid growth
● Radio – 38 years to reach 50 million listeners
● TV – 13 years to reach 50 million viewers
● Internet – 4 years to connect 50 million users
● Facebook – 12 months to reach 200 million users
● Sudden shift
● Leaders become followers
● Startups become dominant
● Viral videos
● “United Breaks Guitars” United Airlines stock -10% in 4
days
● National news
● When there is loss of service or security failure
● Messages by sports figures, politicians, actors
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 4

5. Social Networks & Industry
● Customer expectations
● Have a presence
● Be aware
● Respond
● SCADA, HMI & RTU in automation
● Browser security
● Relevant updates
● As a business, consider. . .
● Official accounts
● People talking about your company
● Pro-active customer service
● Machines & processes are not on social networks, but. . .
● Managers & investors expect production data updates
● Operators may have web access
● Cameras allow for remote troubleshooting
● Tech support can be provided via web tools
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 5

6. Mobile Access
600
● Huge growth in use of smartphones 500
● Not just US but global
400
● Including developing nations
300
200
100
0
2007 2008 2009 2010 2011
● Increased user expectations
● Instant
● Mobile
● Accurate
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 6

7. Mobile Access Users
● Operator
● Supervisor
● Maintenance
● OEM support
● Plant manager, finance, executives
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 7

8. Mobile Access Challenges
● Technical challenges ● Risks
● Automation technology ● Unintended operation & shutdown
● Remote network access ● Reduced attentiveness
● Administrative access to IT systems ● Incorrect diagnostics
● Access to LAN/WAN/wireless ● Unauthorized access (hacking)
● Mobile device support ● Computer Virus
● Mobile application updates
● Subscription costs
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 8

9. Mobile Access in Industry
● Customer expectation
● Notification
● View
● Operation
● Diagnostics
● HMI, SCADA, RTU in industry
● Mobile access available
● Integrated operator access control
● As a business, consider. . .
● What are the benefits?
● Do I have the infrastructure & support?
● What are the security risks?
● Remote access can save & cost
● Access the right information – no more or less
● Evaluate security protocols
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 9

10. Laws & Agency Requirements
● FDA
● 21 CFR Part 11 – Traceability
● Food Safety Modernization Act
● Liability, product quality, recall
● Tire recall in 2000
● Clean Air & Water Act
● Monitor & record data
● Recycling
● Reduce & track waste
● Patient Privacy
● Allow & prevent access
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 10

11. FDA Example
● HACCP – Hazard Analysis & Critical Control Points
● Precooked ground beef patties
● Critical data at each step
● Arrival
● Storage
● Process
● Storage
● Transport
● Data follows product to final destination
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 11

12. Security
● Stuxnet
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 12

13. Security in Industry
● System security plan
● Example: NIST SP 800-18
● Balance
● Prevent tampering
● Allow operation
● Functional, not linear
● Higher pay ≠ more access
● Operator, manager, maintenance access by function
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 13

14. Global Workforce
● Immigration
● NCSL (National Conference of State Legislation)
●1 in 9 US residents
●1 in 7 US workers
●1 in 2 new US workers
● Imports & exports
●1991 – Export $421 B – Import $488 B
●2001 – Export $729 B – Import $1,140 B
●2011 – Export $1,480 B – Import $2,207 B
● Challenges
● Language
● Laws
● Certifications
● Currency
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 14

15. Global Workforce in Industry
● Immigration
● Multilanguage support for operators
● Graphical instructions
● Video Instructions
● Imports & exports
● Multilanguage support
● International certifications
● International product support
● Remote tools
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 15

16. GPS & Mapping
● Track materials
● Map systems
● Click on location to get more detail
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 16

17. Smartphones & Tablets
● Increased use of touch screens
● Intuitive screen navigation
● Swipe
● Geographic layout
● Zoom & pan
● Use of scalable smart parts
● Wide zoom – you see the building
● Next: the machine with basic statuses & alarms
● Next: the cooling system with basic flow, temperature & status
● Next: the pump with detail like speed, amps, volts, pressure difference
● Next: show the trends for specific details with scalable time
● Apps & add-on features
● Multiple platform support
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 17

18. Go Green
● Energy use
● Renewable energy
● Carbon footprint
● Recycled materials
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 18

19. Schneider Electric Solutions
● Trends implying change
● Mobile technology
● Regulations
● Security
● Globalization
● Schneider Electric solutions
● Magelis HMI
● Citect SCADA
● ClearSCADA Remote TelemetryAKA Control Microsystems SCADA pack
● Telvent Smart City, Smart Grid
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 19

20. Bibliography of Resources
● Automation World, Will SCADA Evolve to the Cloud?, September 6, 2012
● Consulting Specifying Engineer, Energy Star Boosts Engineering Business, January 25, 2011
● Control Engineering, Codes And Regulations: Electrical Controls’ Dirty Little Secret: We Don’t Follow
NFPA Rules, October 17, 2011
● Control Engineering, Mobile Industrial Worker, March 2012
● Control Engineering, The Dark Side of Mobility, July 2012
● dol.gov/compliance/audience/foreign_workers.htm
● ge-ip.com, Understanding and Minimizing Your HMI/SCADA System Security Gaps, January 2010
● gigaom.com, Careful, Twitter – remember what happened to MySpace and Digg, Mathew Ingram, June
30, 2012
● searchengineland.com/a-look-back-at-the-old-search-engines
● techland.time.com, Could What Happened to MySpace Happen to Facebook?, Ben Bajarin,
July 15, 2011
● customerthink.com, Social Media Measurement and ROI Next Focus of Inc. 500, Fortune 500,
Jeannette Paladino, September 11, 2012
● insidermonkey.com, Comparing Microsoft’s Social Network to Facebook Inc. (FB) and Google Inc.
(GOOG), Jake Mann, September 19, 2012, 11:22 am
● Industry Week, Four Steps to Successful Social-Media Strategies in the Workplace, July 24, 2012
● ncsl.org, Immigrants in the Workforce: Some Fast Facts, August 9, 2005
● Plant Engineering, EPA Fracking Regulations In Play, May 1, 2012
● SCADA System Alarm Notification Options for a Mobile Workforce, John Patoskie, Vice President,
Engineering and Development, Recursion Software, Inc., November 10, 2011
● slate.com, How Strong Are Your State’s Fracking Laws?, August 2, 2012
● United States Census Bureau, census.gov (Foreign Trade, Language, Immigration)
● wikipedia.org (Stuxnet, United Breaks Guitars, Prodigy online service, Languages of the United States)
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 20

21. Magelis HMI Product Overview
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 21

22. Small Panel – Family Overview
XBTN XBTR XBTRT HMISTO HMISTU
Monochrome Monochrome Monochrome Monochrome 16M Color TFT
Semi-Graphic Semi-Graphic Semi-Graphic Graphic Graphic
8 Keys 20 Keys 12 Keys & Touch Touch Touch
Vijeo Designer Lite Vijeo Designer Lite Vijeo Designer Lite Vijeo Designer (free) Vijeo Designer (free)
RS232/485 RS232/485 RS232/485 RS232/485 RS232/485
USB (A & miniB) USB (A & miniB)
Ethernet
1-4 lines 1-4 lines 2-10 lines 3.4” screen 3.5” & 5.7” screens
5-20 characters 5-20 characters 5-33 characters 200 x 80 pixels 320 x 240 pixel
122 x 32 pixels 122 x 32 pixels 198 x 80 pixels (QVGA)
NEMA UL 4X outdoor NEMA UL 4X outdoor NEMA UL 4X indoor NEMA UL 4X indoor NEMA UL 4X indoor
Class 1, Div 2 Class 1, Div 2 Class 1, Div 2 Class 1, Div 2 Class 1, Div 2
ATEX zone 2/2 ATEX zone 2/2 ATEX zone 2/2 ATEX zone 2/2 ATEX zone 2/2
Schneider Electric 22

23. Advanced Panel – Family Overview
GTO – NEW Q4 2012 XBTGT XBTGK XBTGTW XBTGH
Color Monochrome & color Monochrome STN & color Color TFT Color TFT
Touch screen Touch screen TFT Touch screen Touch screen + keys
Touch screen with 44 keys E-stop + 3-position safety
& pointer switch
3.5” through 12” 3.8” through 15” 5.7” & 10.4” 8.4”, 12”, 15” 5.7” VGA (640 x 480 pixels)
Up to 1024 x 768 pixels Up to 1024 x 768 pixels
(XGA) (XGA)
Vijeo Designer Vijeo Designer Vijeo Designer Vijeo Designer Vijeo Designer
Webgate (with ethernet Webgate (with ethernet Webgate Webgate Webgate
units) units) Windows XPe
RS232/485 RS232/485 RS232/485 RS232/485 RS232/485
USB USB USB USB USB
Ethernet available Ethernet available Ethernet available Ethernet available Ethernet available
SD card slots Video available Compact flash Video Compact flash
Stainless Bezel option Compact flash (avail 5.7”
and up)
NEMA UL 4X indoor NEMA UL 4X indoor NEMA UL 4X indoor NEMA UL 4X indoor NEMA UL 4X indoor
Class 1, Div 2 Class 1, Div 2 Class 1, Div 2 Class 1, Div 2 Category 4 (EN 954-1)
ATEX zone 2/2 ATEX zone 2/2 ATEX zone 2/2 ATEX zone 2/2 SIL3 (IEC 62061)
PLe (ISO 13849-1 )
Schneider Electric 23

24. Combo HMI Controllers
● Key Benefits:
● Reduced panel space & wiring
● Flexible I/O options
● Over 20 screens to choose from
● Includes PLC, AC drives, motion & Te-sys programming
● One Software - One Project - One Download
● Options:
1. Magelis XBTGC Graphical Controllers
● 3.8” & 5.7” screen
● Onboard I/O, I/O modules, remote I/O
2. Magelis XBTGT/GK with CANopen Master
● 7.5” to 15” screens (>20 choices)
● Remote I/O
● One software
● One cable
● One download
SoMachine V3.1
Schneider Electric 24

25. Magelis Industrial PC
Schneider Electric 25

26. Vijeo Designer Software
● One software for a large range
● From the 3.4” STO to the largest PC screens
● Multi-protocol
● Connect simultaneously with a wide range of PLCs and
protocols
● Multi-access
● With Web Gate functionality you can view, monitor, and control
your HMI applications remotely with standard web browser
● Multilingual
● Supports 38 alphabets and manages 15 languages
simultaneously
● Multimedia
● Featuring video record, playback, and screen capture
● Multi-target
● Data sharing for multiple HMI allows for small networks of
controllers and interface
Schneider Electric 26

27. Magelis GTO Introduction
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 27

28. Optimum Panel Range Magelis GTO
First optimized terminal
range that doesn’t
compromise on features or 12.1”
performance for
10.4”
industrial applications
5.7”
12.1”
3.5”
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 28

29. New Magelis GTO Range
State-of-the-Art Graphic Panels
●TFT 65k color screen for brilliant visibility
●LED backlight
● 55% energy savings compared to compact fluorescent
● Excellent brightness
● Full dimming function
●Wide format (16/9) 7” display
● 40% increase in screen area compared with standard 5.7”
terminal
●Function keys on 3.5” and 7” wide displays
● Good click feeling
● Space saving in visualization
● Fine control
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 29

30. New Magelis GTO Range
Easy Connectivity
● Embedded ethernet
for web services (IT link, Webgate,
ftp server, diagnostics, e-mail)
2 serial lines for communications
with PLCs and other devices
• Up-to-date USB 2.0 for easy
maintenance and peripheral link
• SD card up to 4 Gb allows large log file
• Mini USB-B port for standard cable download
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 30

31. New Magelis GTO
Easy Installation and Sustainable Offer
●Same cut out as Magelis XBTGT range for easy substitution
●Same configuration software with Vijeo Designer
With Magelis GTO you can rely on a long-term
investment.
●Optimized connector location for convenient and neat wiring
●Power plug with fast connection
●Simple installation fasteners require only 4 attachment points to
simplify installation
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 31

32. New Magelis GTO
Whatever your requirements, you can find a solution!
●Extended temperature range with
all Magelis GTO now operating up to
55°C for hot environment.
●Worldwide certifications, including
Hazardous Location (Class1 Div2 , ATEX
Cat 3 certificates) and Marine Bridge and
Deck.
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 32

33. New Magelis GTO
Whatever your requirements, you can find a solution!
●Smart environmental covers
accessory to protect against
chemical and oil substances in
machine tools environment
●Affordable
stainless steel
panels for
applications in
food and
beverage or
pharmaceutical
industry
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 33

34. New Magelis GTO
Stainless Steel Models for Pharmaceutical and
Food and Beverage Applications
3 sizes : 5’’7, 10’’4, 12’’1
• Complies with DIN EN 1672-2 "Food
12.1” 10.4” 5.7” processing machines – Safety and hygiene
requirements“
Corrosion-resistant stainless grade 304 cover
• IP66K
• Conformal coating of electronic part
• Gasket conforms to FDA 21CFR177.2006
Combine with Vijeo Designer software + IDS traceability add-
on designed for 21CFR part 11
• Right solution for food and beverage and
pharmaceutical applications
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 34

35. Magelis GTO Line-up
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 35

36. New Magelis GTO
Standard Line-up
Display 3’’5 TFT QVGA 5’’7 TFT QVGA 7’’ TFT WVGA 7’’5 TFT VGA 10’’4 TFT VGA 12’’1 TFT SVGA
65K Colors 65K Colors 65K Colors 65K Colors 65K Colors 65K Colors
Input method Touchscreen + Touchscreen Touchscreen + Touchscreen Touchscreen Touchscreen
6 F Keys 8 F Keys
Flash memory 64MB 64MB
96MB 96MB 96MB 96MB 96MB 96MB
Backup memory 128KB 128KB 128KB 512KB 512KB 512KB
512KB 512KB
Memory extension No No
SD card Yes Yes Yes Yes Yes
Serial ports 1 RS232+ 1 RS485 1 RS232+ 1 RS485 1 RS232+ 1 RS485 1 RS232+ 1 RS485 1 RS232+ 1 RS485 1 RS232+ 1 RS485
1 R232 / RS485
Ethernet No No
Yes Yes Yes Yes Yes Yes
USB ports 1 Host type A + 1 Device type miniB
Power supply 24 VDC
References HMIGTO1300 HMIGTO2300
HMIGTO1310 HMIGTO2310 HMIGTO3510 HMIGTO4310 HMIGTO5310 HMIGTO6310
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 36

37. New Magelis GTO
Stainless Steel Line-up
Display 5’’7 TFT QVGA 10’’4 TFT VGA 12’’1 TFT SVGA
65K Colors 65K Colors 65K Colors
Input method Touchscreen Touchscreen Touchscreen
Flash Memory 96MB 96MB 96MB
Backup Memory 512KB 512KB 512KB
Mem extension Yes Yes Yes
SD card
Serial ports 1 RS232+ 1 RS485 1 RS232+ 1 RS485 1 RS232+ 1 RS485
Ethernet Yes Yes Yes
USB ports 1 Host type A + 1 Device type miniB
Power Supply 24 VDC
References HMIGTO2315 HMIGTO5315 HMIGTO6315
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 37

38. Thank You!
Schneider Electric - Industry Business – Trends in Automation Operator Interface and Data Management – 2012 38