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Many call centers offer technical support for a variety of software issues and questions. But the successful terminal automation solutions provider knows customer value is defined well before the tech support call.
This solutions provider asks many questions of its customers to learn what is needed for efficient operations. Its staff includes those who have worked in the terminals sector or are actively involved in industry organizations, so they have insight to its real-world challenges. This provider delivers the solutions needed, tested and demonstrated to be reliable, and complements its information management solutions with effective training and responsive updates to maintain performance edge. It seeks feedback to ensure its solutions deliver the performance expected.
Client testimonials validate the effectiveness of Schneider Electric’s commitment to ‘customer value by design’. This strategy helps Schneider Electric information management solutions meet the needs of its terminal operator customers and help them remain efficient in a rapidly changing industry.