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8D Problem Solving Method
1.
STM Quality
Limited 8D Problem Solving TOTAL QUALITY MANAGEMENT 8D Problem Solving © ABSL Quality Solutions 2007 © STM Power Limited
2.
STM Quality
What is 8D? Limited Ford Motor Company started a problem solving process known as 8D which takes 8 Disciplines and uses them to tackle engineering problems © STM Quality Limited
3.
STM Quality
BIRMINGHAM STOPPER 8 Disciplines Limited CORRECTIVE ACTION REPORT 8D METHOD: 8D TEAM: A typical CUSTOMER: CAR RAISED BY: PART NO: DATE: DESCRIPTION: LOG NO: DEFECT/FAULT DESCRIPTION: INTERNAL: 4 EXTERNAL: 4 IMMEDIATE CORRECTIVE/CONTAINMENT ACTION: ACTION BY: DATE: form is used for the 8D approach to ACTION BY: DATE: ROUTE CAUSE DEFINITION: problem ACTION BY: DATE: PERMANENT CORRECTIVE ACTION: VERIFY PERMANENT CORRECTIVE ACTION: ACTION BY: DATE: solving ACTION BY: DATE: PREVENT RECURRENCE (DOCUMENT UPDATE): F.M.E.A. REVIEWED (Y/N) CONTROL PLAN REVIEWED (Y/N) WORKS ORDER TEXT REVIEWED (Y/N) ACTION BY: DATE: COMMENTS: DISTRIBUTION: QC19 ISSUE 4 DATED 06/11/02 © STM Quality Limited
4.
STM Quality 8D Problem
Solving Limited By taking this approach we can continuously improve quality by eliminating the causes of problems and prevent their reoccurrence. © STM Quality Limited
5.
STM Quality What are
the 8 Disciplines? Limited 1. Define the problem. 2. Build a team. 3. Containment action. 4. Determine the root cause. 5. Verify the root cause. 6. Corrective Action. 7. Prevention. 8. Congratulate the team. © STM Quality Limited
6.
STM Quality D1. Define
the Problem Limited Do we know EXACTLY what the problem is? Have we seen the problem before? What evidence of the problem is available? © STM Quality Limited
7.
STM Quality D2. Build
a Team Limited Once a problem has been bought to our attention, a team must be formed to tackle the problem. Ideally, this will be a team of people with a variety of skills and knowledge related to the problem. © STM Quality Limited
8.
STM Quality D3. Containment
Action Limited What action can be taken immediately? Do we have stocks that need sorting? Are we still manufacturing parts with the problem? Will the actions that we take cause other problems? © STM Quality Limited
9.
STM Quality D4. Determine
the Root Cause Limited Has the cause of the problem been identified? Is there more than one cause? Did we refer to the F.M.E.A.? © STM Quality Limited
10.
STM Quality D5. Verify
the Root Cause Limited Are we sure that the root cause has been properly identified? © STM Quality Limited
11.
STM Quality D6. Corrective
Action Limited Has everyone been notified of the actions taken? Have we reviewed and updated the relevant F.M.E.A.? Have any temporary short term fixes been removed? © STM Quality Limited
12.
STM Quality D7. Prevention
Limited Have we taken all actions to prevent reoccurrences? Have we considered other similar products or processes? © STM Quality Limited
13.
STM Quality D8. Congratulate
the Team Limited Have we identified each individual team members contribution to solving the problem? Have we acknowledged and appreciated the efforts involved? © STM Quality Limited
14.
STM Quality
8D Limited We have now seen the 8D problem solving method. You may be called upon to help solve a problem. Understanding the 8D approach will help in tackling future problems. © STM Quality Limited
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