This document is a resume for Sayed Khalil. It summarizes his work experience in hotel reservations and sales management over the past 15 years, including current roles as Cluster Reservations Manager and previous roles in reservations, sales, and assistant management. It also lists his education in hotel management and certifications in English, Italian, and computer systems used in the hospitality industry such as Fidelio and Opera.

1. Sayed Khalil
Jaz Mirabel Resort, 377, Sharm El Sheikh
6/11/1980
00201271915328
s_khalil80@yahoo.com
Married
Work experience
Cluster Reservations Manager
Jaz Hotels, Resorts & Cruises
Responsibilities:
Control all reservations operation, and department, taking care of reservation
policies and procedures, aware of all market & business mix, handling all daily,
monthly, and yearly reports, handling complaints, keeping and maintaining all the
hotel policies and standards, assuring guest satisfaction, handling all revenue
matters (rate structure, budget, forecasting, competition analysis, revenue
plan…etc), holding a weekly meeting with GM
12/2011 -
now
Asst. Sales Manager
AA Accommodation & Activities
Responsibilities:
• Analysis local market trends and competitor activity to identify business leads
• Develop customer accounts and travel within the local area to drive business into
the specific hotel/cluster and to increase market/customer share in all revenue
streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media
channels
• Prepare company contracts for the hotel in accordance with current business and
pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest
experience and build strong, comprehensive sales programs
• Attend Sales events, as required
1/2011 -
7/2011

2. • Produce accurate and timely reports that meet the needs of the Sales Director
and senior management to include the reporting of appointments, calls made and
business leads
• Answer customer queries in a prompt and professional manner
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Sales team
Asst. Reservation Manager
Sultan Gardens Resort
11/2008 -
6/2010
Reservation Supervisor
Al Ahsa Intercontinental
5/2007 -
5/2008
Reservation Supervisor
Novotel Sharm El Sheikh
2/2006 -
4/2007
Reservation Agent
Holiday Inn Resort - Sharm El Sheikh
4/2002 -
2/2006
Education
Faculty Of Tourism & Hotels
Suez Canal University - Ismailia
Hotel Managment - Suez Canal University Faculty of Tourism & Hotels www.suez.edu.eg
Ismailia,
1998 - 2001
Certificates and Courses
Italian Language Certificate
Salesian Institute-Don Bosco Multipurpose Vocational Training Courses Sahel-Rod El Frag Cairo, Egypt
English Language Certificate
The American University in Cairo Summer Studies 113 Sharia Kasr El Aini Cairo, Egypt

3. Other skills and abilities
native speaker Arabic
expert, interpreting English
intermediate Italian
Driver's license:
Groups A
Other skills and abilities:
 Computer Knowledge:
o Familiar with Fidelio 6.20 (24)& 7.12 ( 7.13)
o Fidelio Suite 8
o Opera Program
o IBP - Integrated Business Plan- Intercontinental Hotel Groups
o Holidex - Global Reservation System- Intercontinental Hotel Groups
o Microsoft Word, Excel, Power Point and Internet.
Created by CV generator IQresume.com