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Sarika kansal
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New consumer decision journey
1.
NEW CONSUMER DECISION JOURNEY PRESENTED
BY : SARIKA KANSAL SOMESH GUPTA SHUBHAM JAIN
2.
CONTENTS • 4 Distinct
Phases • Traditional journey • Changes • New journey • 4 Interconnected Capabilities • What to do?
3.
4 DISTINCT PHASES •
Consider • Evaluate • Buy • Enjoy , Advocate and Bond
4.
Supplier Problem Solution Product 2009 TRADITIONAL JOURNEY
5.
Change in our
way to locate a place
6.
1990 2000 2010 Change
in our way to find information
7.
Decision journey for consumers
has changed and this change is global New Decision Funnel
8.
Problem Solution Product Supplier 2015 NEW JOURNEY
9.
Percentage companies admit
they have limited to no understanding on how their customers interact with them digitally
10.
4 INTERCONNECTED CAPABILITIES •
Automation • Proactive Personalization • Contextual interaction • Journey innovation
11.
So don’t just
build a Great product Build triggers in your product…
12.
Personalized Names on cups
triggers consumers to click pictures of them and post them on Social media such as Snapchat
13.
Leverages Social media as
a Touch point
14.
THANK YOU
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