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industrial training report JW Marriott BLR.pptx

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  1. 1. Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket Slide 1 Name : Mr. Epari Sanket Kumar Nchmct No :2141112068 Industrial Exposure training Report Hotel Name : Jw Marriott Location :Bengaluru
  2. 2. Certificate Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket Slide 2
  3. 3. Appraisals Front Office Department Jw Marriott Hotel - Bengaluru Industrial training exposure - Sanket Slide 3
  4. 4. Appraisals Food and Beverage Department Jw Marriott Hotel - Bengaluru Industrial training exposure – Sanket Slide 4
  5. 5. Appraisals Housekeeping Department Jw Marriott Hotel - Bengaluru Industrial training exposure - Sanket Slide 5
  6. 6. Appraisals Food Production Department Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket Slide 6
  7. 7. Appraisal Scores Department Appraisal Score Received out of 50 Front Office 47 Accommodation Operations 50 Food and Beverage Service 49 Food Production 50 Total Score out of 200 196 Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket Slide 7
  8. 8. My Appreciation Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket Slide 8
  9. 9. B.Sc in H&HA, Sem IV, Human Resources, Motivation JW MARRIOTT, BENGALURU Slide 9 JW Marriott, Bengaluru 24/1, VittalMallyaRd, KG Halli, Bengaluru, Karnataka 560001 Phone:080671 89999 Opening Date:September 2013 JW MARRIOTT HOTEL the luxury retreat in the garden city of India, the exquisite JW Marriott Hotel, Bengaluru located in the heart of this pulsating metropolis surrounded by verdant greenery of Bengaluru, with the view of sprawling Cuban Park and the trendy UB City. Historic architecture, a world-renowned botanical garden, a plethora of lifestyle destinations, and the ever-growing IT hub – this city is truly a delight to explore. As our guest we invite you to experience the culture, history and the natural beauty of this great city in an environment that allows you to relax, with every detail cared for. Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket CORE VALUES OF JW MARRIOTT Putting people first Pursue excellence Embrace change Act with integrity Serve our world
  10. 10. B.Sc in H&HA, Sem IV, Human Resources, Motivation Slide 10 Cubbon park Named on British Commissioner Mark Cubbon & Spread Across 300 acres Situated in the heart of the city. UB City Is a luxury Mall consists of 6 blocks with a total built up area 13 acres & pioneered by the UB group & Prestige Group. Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket
  11. 11. B.Sc in H&HA, Sem IV, Human Resources, Motivation Slide 11 Check In Time : 1500 Hrs Check Out Time : 1200 Hrs Specially Abled Rooms 921,1021,1121 Hotel Emergency Number : 55 Smoking Floor : 1stFloor Non Smoking Floor : 2-14 Floors How Far Are We From Airport : 36 Km From Railway Station : 5 Km From Brigade Road : 2 Km Some Basic Information ROOMS Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket
  12. 12. NAME DESIGNATION MR.GAURAV SINHA HOTEL MANAGER MR.SIDDHARTH KAUL DIRECTOR OF SALES & MARKETING MR.SANDEEP UDUPA ASST. DIR. OF HR CHEF MAHESH KINI EXECUTIVE CHEF MR. ANUJ JOSHI DIR. OF L&P MR.VARUN SUDEN ROOM DIVISION MANAGER MR.SIJO JOHN FINANCIAL CONTROLLER MR.AJISH MENON EXECUTIVE ASST. DIRECTOR F&B MR.KARAN KARANWAL FRONT OFFICE MANAGER MS.MAMTA YADAV HOD OF HOUSEKEEPING MR.VINAYAK RAO SPA MANAGER MS.ANANYA BANARJEE MKTG & COMMUNICATION MANAGER MR.KIRAN KUMAR CHIEF ENGINEER MR.ABHIJEET A LEARNING AND QUALITY MANAGER MR.BISHAN PANDAY LAUNDRY MANAGER
  13. 13. B.Sc in H&HA, Sem IV, Human Resources, Motivation Slide 13 SPA Timings 0900 –2100 Hrs 7 Treatment Rooms Sutra Mudra Maya Ananta –Couple Room Krya Thai –Dry Massage Room Dhayana GYM Timings 24 Hrs For all In house guest 0600 –2300 Hrs for Guests who have taken the membership Pool Timings 0700 –1700 Hrs–Member Guest 0700 –2000 Hrs–In House Guest Depth : 4ft Temperature Controlled Saloon 1000 –1900 Hrs
  14. 14. B.Sc in H&HA, Sem IV, Human Resources, Motivation Slide 14 EXECUTIVE LOUNGE Opening Timings : 0630 –2330 Hrs Happy Hours : 1600 –2000 Hrs Board Room 2 Hrs Complimentary per stay for Guest with Lounge Access Kids Below 15yrs are not allowed Complimentary Access for Platinum, Titanium & Ambassador Elite Guests
  15. 15. MARRIOTT BONVOY Novotel Hotel- Hyderabad Industrial training exposure - Rajesh 15 60% Loyalty Guest 40% Non-Loyalty guest
  16. 16. B.Sc in H&HA, Sem IV, Human Resources, Motivation Slide 16
  17. 17. Area of Interest – Food & Beverage Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket Slide 17 Heaving 6 no. of Restaurants with different types of cuisines.
  18. 18. B.Sc in H&HA, Sem IV, Human Resources, Motivation Slide 18 JW KITCHEN - JW Kitchen is the all day dining world cuisine restaurant that offers diverse cuisines from across the globe. Covers : 158 Timings : 0630 –2300 Hrs MERAK - Merak focus on Pub cuisine as it has its own microbrewery. Cuisine : Asian, Singapore & pub Cuisine Timings : 1300 –2330 Hrs Covers : 96 SPICE TERRACE - Indian Specialty Restaurant-Spice Terrace , Provides a relaxed poolside view. Cuisine : Indian Timings : 1800 –2330 Hrs Covers : 58 ALBA - The exclusive specialty restaurant offers the best of Italian hospitality. Cuisine : Italian Timings : Monday To Wednesday 1900 –2300 Hrs & Friday To Sunday 1900 –Midnight Covers : 50 BANGALORE BAKING COMPANY - BBC breaks the traditional boundaries of a patisserie delicatessen and convivial café through the day. Cuisine : Patisserie & Bakery Items Along with Tea & Coffee Timings : 1100 –2000 Hrs Covers: 75 Covers BAR UNO - A Contemporary style lounge bar. Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket
  19. 19. B.Sc in H&HA, Sem IV, Human Resources, Motivation Slide 19 Banquet Facilities Meeting Room Area in Sq Ft Sapphire 538 Topaz 1,634 Quartz 642 Jade 681 Jasper 681 Agate 622 Turquoise 587 Living Room 1,902 Grand Ball Room 5,018 Jw Lawn 10,010 Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket
  20. 20. B.Sc in H&HA, Sem IV, Human Resources, Motivation Slide 20 IN ROOM DINING As the name suggests it is a facility provided by hotel for the guest who wants to dine it self in the room. Cuisine – Indian, Chinese, Italian, etc. Covers- 281rooms Hour of operation – 24 hours Manager : Mr. Nishant pant
  21. 21. B.Sc in H&HA, Sem IV, Human Resources, Motivation Slide 21 EAM Food & Beverage Mr. Ajish Menon AM Food & Beverage Mr. Shabad Ahuja Outlet Manager Banquet Manager Assistant Manager Assistant Bqt . Manager Executives Executive Senior Associates, Bartender, Hostess Associates , Bartender , Hostess Senior Associates, Bartender, Hostess Associates, Bartender, Hostess Mr. Amit Sharma Mr. Atanu Mr. Harsh & Mr. Satish Mr. Rajdeep & Mr. Manoj Mr. Tijo, Mr. Nishant, Ms. Devyani Mr. Amit, Mr.Pabitra, Mr. Hemanth, Mr. Viswas ADR Food & Beverage Ms. Shalini Kumari On Job Trainee On Job Trainee Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket
  22. 22. My learning Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket Slide 22 ROUTINE TASKS : Restaurants duties, • Table setup • Store pickup • Buffet setup • Linen dropping & receiving • Live counter handling • Serving on table • Interacting with guest • Clearance & wiping • Restaurant closing In room dining duties, • Food pickup • Punching KOT • Bill opening & closing • Room delivery • Call receiving • Making tea & coffees • Clearance & wiping OBSERVATIONS: • Learned opera, micros & infrasys functions • Service techniques • Hospitality & grooming standards • Attitudinal & behavioural diff. Between foreign & Indian guest • Departmental hierarches • How seniors connect with guests. • Menu planning/ buffet planning & upselling • Different types of payment methods (UPI , cash , card , room posting, hospitality, JCP,) • Types of discounted rates (club Marriott, associate, F&B, membership, owner, FHRAI, alcohol) • Food & alcohol rates & taxes.
  23. 23. Thank You! Jw Marriott Hotel- Bengaluru Industrial training exposure - Sanket Slide 23

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