Sandro Graf

Zürich Area, Switzerland Switzerland

Head, Service Lab / Senior Lecturer at Zurich University of Applied Sciences

Education

Marketing, communications and management expert with over 10 years of leadership experience. Internationally conversant, high interpersonal skills, competent in building and maintaining strong relationships. Sound level of strategic, analytical and conceptual skills. Experienced in various Industries including IT, media, insurance, financial services and nonprofit management. Current focus is lecturing and management consulting. Expert areas: behavioral economics, consumer behavior, payment behavior, customer experience management, service design, design thinking, consumer and market research, training and coaching, e-marketing, corporate communications, content management.